{ "id": 99582, "procurementProjectId": 69732, "noticeNumber": "2022-099582", "reducedTimeLimitsForReceiptOfTenders": false, "corrigendumAdditionalInformation": [], "creatorSystem": "Cloudia Kilpailutus", "type": 100, "legalBasis": "32014L0024", "project": { "id": 69732, "title": "Teleoperaattori- ja asiakaspalveluratkaisut 2022-2026 (DPS)", "contractType": 2, "procurementCategory": 1, "referenceNumber": "HANSEL DPS 00655", "jointProcurement": false, "procurementLaw": [], "centralPurchasing": true, "coPurchasers": [], "validationState": 0, "organisation": { "id": "b19c4017-715f-4c61-2cfa-08d78deb351a", "information": { "officialName": "Hansel Oy", "nationalRegistrationNumber": "0988084-1", "nutsCodes": [ "FI1B1" ], "postalAddress": { "streetAddress": "PL 1386", "postalCode": "00101", "town": "Helsinki", "country": "FI" }, "email": "[email protected]", "mainUrl": "https:\/\/www.hansel.fi", "validationState": 0 }, "contractingAuthorityType": 64, "otherContractingAuthorityType": "Yhteishankintayksikk\u00f6", "contractingType": 0, "mainActivity": 1, "mainActivityUtilities": 0, "validationState": 0, "dataSource": 0, "identifierMissing": false, "vhsStatus": 0 }, "state": 1, "defenceWorks": 0, "defenceSupplies": 0, "publish": 1, "agricultureWorks": 0, "isPrivate": false, "isConcluded": false, "tendering": 0 }, "lotsInfo": { "divisionLots": true, "quantityOfLots": 2, "lotsSubmittedFor": 0, "lotsSubmittedForQuantity": 0, "lotsMaxAwarded": false, "lotsMaxAwardedQuantity": 0, "lotCombinationPossible": false, "lotCombinationPossibleDescription": [], "validationState": 0 }, "objectDescriptions": [ { "title": "Teleoperaattoripalvelut", "lotNumber": "1", "mainCpvCode": {}, "quantityOrScope": [], "additionalCpvCodes": [ { "code": "79510000", "name": "Puhelinvastaajapalvelut", "vocCodes": [] }, { "code": "48512000", "name": "Automaattiset puhelinpalveluj\u00e4rjestelm\u00e4ohjelmatuotteet", "vocCodes": [] }, { "code": "48219700", "name": "Viestint\u00e4palvelinohjelmatuotteet", "vocCodes": [] } ], "nutsCodes": [ "FI" ], "mainsiteplaceWorksDelivery": [], "descrProcurement": [ "Alustavasti on suunniteltu, ett\u00e4 luokan 1, Teleoperaattoripalvelut, kohteena ovat puheviestint\u00e4\u00e4n liittyv\u00e4t palvelut, kuten esimerkiksi liittym\u00e4-, teleliikenne- ja mobiilidatapalvelut, vaihdepalvelut, asiakaspalveluratkaisut (Contact Center) sek\u00e4 muut t\u00e4ydent\u00e4v\u00e4t operaattoripalvelut. " ], "disagreeAwardCriteriaToBePublished": false, "awardCriteria": { "criterionTypes": 8, "qualityCriteria": [], "costCriteria": [], "priceCriterion": {}, "criterion": [], "criteriaStatedInProcurementDocuments": false }, "estimatedValue": { "type": 0 }, "timeFrame": { "type": 0, "canBeRenewed": false }, "candidateNumberRestrictions": { "envisagedNumber": 0, "envisagedMinimumNumber": 0, "envisagedMaximumNumber": 0, "selected": 0 }, "optionsAndVariants": { "variantsWillBeAccepted": false, "partialOffersWillBeAccepted": false, "options": false, "optionType": 0 }, "tendersMustBePresentedAsElectronicCatalogs": false, "euFunds": { "procurementRelatedToEuProgram": false }, "additionalInformation": [], "awardContract": { "contractAwarded": 0, "noAwardedContract": { "failureReason": 0, "originalNoticeSentVia": 0 }, "awardedContracts": [] }, "validationState": 0 }, { "title": "Asiakaspalveluratkaisut", "lotNumber": "2", "mainCpvCode": {}, "quantityOrScope": [], "additionalCpvCodes": [ { "code": "79510000", "name": "Puhelinvastaajapalvelut", "vocCodes": [] }, { "code": "48512000", "name": "Automaattiset puhelinpalveluj\u00e4rjestelm\u00e4ohjelmatuotteet", "vocCodes": [] }, { "code": "48219700", "name": "Viestint\u00e4palvelinohjelmatuotteet", "vocCodes": [] } ], "nutsCodes": [ "FI" ], "mainsiteplaceWorksDelivery": [], "descrProcurement": [ "Alustavasti on suunniteltu, ett\u00e4 luokan 2, Asiakaspalveluratkaisut, kohteena ovat Contact Center -ratkaisut, takaisinsoittopalvelut sek\u00e4 muut asiakaspalveluratkaisut mukaan lukien ulkoistettu asiakaspalvelu." ], "disagreeAwardCriteriaToBePublished": false, "awardCriteria": { "criterionTypes": 8, "qualityCriteria": [], "costCriteria": [], "priceCriterion": {}, "criterion": [], "criteriaStatedInProcurementDocuments": false }, "estimatedValue": { "type": 0 }, "timeFrame": { "type": 0, "canBeRenewed": false }, "candidateNumberRestrictions": { "envisagedNumber": 0, "envisagedMinimumNumber": 0, "envisagedMaximumNumber": 0, "selected": 0 }, "optionsAndVariants": { "variantsWillBeAccepted": false, "partialOffersWillBeAccepted": false, "options": false, "optionType": 0 }, "tendersMustBePresentedAsElectronicCatalogs": false, "euFunds": { "procurementRelatedToEuProgram": false }, "additionalInformation": [], "awardContract": { "contractAwarded": 0, "noAwardedContract": { "failureReason": 0, "originalNoticeSentVia": 0 }, "awardedContracts": [] }, "validationState": 0 } ], "communicationInformation": { "procurementDocumentsAvailable": 0, "additionalInformation": 1, "additionalInformationAddress": { "officialName": "Hansel Oy", "nationalRegistrationNumber": "0988084-1", "nutsCodes": [ "FI1B1" ], "postalAddress": { "streetAddress": "PL 1386", "postalCode": "00101", "town": "Helsinki", "country": "FI" }, "email": "[email protected]", "mainUrl": "https:\/\/www.hansel.fi", "validationState": 0 }, "otherAddressForProcurementDocuments": { "nutsCodes": [], "validationState": 0 }, "sendTendersOption": 0, "addressToSendTenders": { "nutsCodes": [], "validationState": 0 }, "electronicCommunicationRequiresSpecialTools": false, "documentsEntirelyInHilma": false, "specsAndAdditionalDocuments": 0, "validationState": 0 }, "contactPerson": { "email": "[email protected]" }, "procurementObject": { "shortDescription": [ "Hansel Oy:n tavoitteena on perustaa dynaaminen hankintaj\u00e4rjestelm\u00e4 (DPS), jonka kohteena ovat teleoperaattori- ja asiakaspalveluratkaisut. Alustavasti on suunniteltu, ett\u00e4 dynaaminen hankintaj\u00e4rjestelm\u00e4 jaettaisiin kahteen erilliseen luokkaan: 1. Teleoperaattoripalvelut ja 2. Asiakaspalveluratkaisut. Molempiin luokkiin on tarkoitus asettaa ehdokkaille erilliset soveltuvuusvaatimukset.", "", "Dynaaminen hankintaj\u00e4rjestelm\u00e4 perustetaan Hansel Oy:n asiakkaiden k\u00e4ytt\u00f6\u00f6n." ], "estimatedValue": { "type": 0 }, "estimatedValueCalculationMethod": [], "mainCpvCode": { "code": "64210000", "name": "Puhelin- ja tiedonsiirtopalvelut", "vocCodes": [] }, "defence": { "nutsCodes": [], "frameworkAgreement": { "includesFrameworkAgreement": false, "includesConclusionOfFrameworkAgreement": false, "frameworkAgreementType": 0, "frameworkEnvisagedType": 0, "includesDynamicPurchasingSystem": false, "dynamicPurchasingSystemInvolvesAdditionalPurchasers": false, "dynamicPurchasingSystemWasTerminated": false, "estimatedTotalValue": { "type": 0 }, "duration": { "type": 0, "canBeRenewed": false } }, "subcontract": { "tendererHasToIndicateShare": false, "tendererHasToIndicateChange": false, "caMayOblige": false, "successfulTenderer": false, "successfulTendererToSpecify": false }, "optionsAndVariants": { "variantsWillBeAccepted": false, "partialOffersWillBeAccepted": false, "options": false, "optionType": 0 }, "totalQuantityOrScope": { "type": 0 }, "renewals": { "canBeRenewed": false }, "timeFrame": { "type": 0, "canBeRenewed": false } }, "validationState": 0 }, "conditionsInformation": { "professionalSuitabilityRequirements": [], "economicCriteriaToParticipate": false, "economicCriteriaDescription": [], "economicRequiredStandards": [], "technicalCriteriaToParticipate": false, "technicalCriteriaDescription": [], "technicalRequiredStandards": [], "rulesForParticipation": [], "restrictedToShelteredWorkshop": false, "restrictedToShelteredProgram": false, "reservedOrganisationServiceMission": false, "depositsRequired": [], "financingConditions": [], "legalFormTaken": [], "qualificationSystemConditions": [], "ciriteriaForTheSelectionOfParticipants": [], "executionOfServiceIsReservedForProfession": false, "referenceToRelevantLawRegulationOrProvision": [], "participationIsReservedForProfession": false, "indicateProfession": [], "contractPerformanceConditions": [], "obligationToIndicateNamesAndProfessionalQualifications": false, "validationState": 0 }, "conditionsInformationDefence": { "depositsRequired": [], "financingConditions": [], "legalFormTaken": [], "otherParticularConditions": [], "personalSituationOfEconomicOperators": [], "personalSituationOfSubcontractors": [], "economicCriteriaOfEconomicOperators": [], "economicCriteriaOfEconomicOperatorsMinimum": [], "economicCriteriaOfSubcontractors": [], "economicCriteriaOfSubcontractorsMinimum": [], "technicalCriteriaOfEconomicOperators": [], "technicalCriteriaOfEconomicOperatorsMinimum": [], "technicalCriteriaOfSubcontractors": [], "technicalCriteriaOfSubcontractorsMinimum": [], "restrictedToShelteredWorkshops": false, "restrictedToShelteredProgrammes": false, "restrictedToParticularProfession": false, "restrictedToParticularProfessionLaw": [], "staffResponsibleForExecution": false, "validationState": 0 }, "conditionsInformationNational": { "participantSuitabilityCriteria": [], "requiredCertifications": [], "additionalInformation": [], "validationState": 0, "reservedForShelteredWorkshopOrProgram": false }, "complementaryInformation": { "isRecurringProcurement": false, "estimatedTimingForFurtherNoticePublish": [], "electronicOrderingUsed": false, "electronicInvoicingUsed": false, "electronicPaymentUsed": false, "additionalInformation": [ "T\u00e4m\u00e4 ilmoitus on ennakkotietoilmoitus. T\u00e4ll\u00e4 ilmoituksella ei pyydet\u00e4 tarjouksia tai osallistumishakemuksia. Ennakkotietoilmoitukseen liittyy kutsu markkinakartoitukseen, jossa hankintayksikk\u00f6 voi k\u00e4yd\u00e4 markkinavuoropuhelua kiinnostuksensa ilmoittaneiden toimijoiden kanssa.", "", "Yhteishankinnasta kiinnostuneita yrityksi\u00e4 pyydet\u00e4\u00e4n ilmoittamaan yhteystietonsa alla olevalla lomakkeella:", "", "https:\/\/forms.office.com\/r\/jmh5eCTqcz", "", "Pyyd\u00e4mme ilmoittamaan yhteystiedot mieluiten 16.5.2022 menness\u00e4, mutta ilmoittautuminen on mahdollista my\u00f6s t\u00e4m\u00e4n j\u00e4lkeen.", "", "Kiinnostuksensa ilmaisseet yritykset kutsutaan markkinavuoropuheluun, jossa n\u00e4ille toimitetaan yhteishankintaan liittyv\u00e4\u00e4 luonnosmateriaalia kirjallisesti kommentoitavaksi. Lis\u00e4ksi Hansel Oy voi j\u00e4rjest\u00e4\u00e4 tapaamisia tarpeen ja mahdollisuuksien mukaan.", "", "Esitetyt aikataulut sek\u00e4 muut t\u00e4ss\u00e4 ilmoituksessa esitetyt tiedot ovat alustavia ja suuntaa antavia ennakkotietoja, jotka saattavat muuttua valmistelun edetess\u00e4." ], "validationState": 0 }, "datePublished": "2022-04-29T13:40:06.0773616", "state": 2, "tedPublishState": 4, "tedSubmissionId": "20220427-006730", "tedPublishRequestSentDate": "2022-04-27T13:37:16", "tedPublicationInfo": { "ojs_number": "085", "no_doc_ojs": "2022\/S 085-230002", "publication_date": "2022-05-02T07:00:00", "ted_links": { "fi": "http:\/\/ted.europa.eu\/udl?uri=TED:NOTICE:230002-2022:TEXT:FI:HTML" } }, "tedValidationErrors": [ { "type": "TECH", "items": [ { "name": "T001", "valid": true, "message": "XML file is valid against XSD." }, { "name": "T002", "valid": true, "message": "Metadata could be retrieved from the XML file." }, { "name": "T003", "valid": true, "message": "Unique key is active." } ] }, { "type": "VALIDATION_RULES", "items": [] } ], "noticeOjsNumber": "2022\/S 085-230002", "procedureInformation": { "procedureType": 0, "acceleratedProcedure": false, "justificationForAcceleratedProcedure": [], "contestType": 0, "frameworkAgreement": { "includesFrameworkAgreement": false, "includesConclusionOfFrameworkAgreement": false, "frameworkAgreementType": 0, "frameworkEnvisagedType": 0, "includesDynamicPurchasingSystem": false, "dynamicPurchasingSystemInvolvesAdditionalPurchasers": false, "dynamicPurchasingSystemWasTerminated": false, "estimatedTotalValue": { "type": 0 }, "duration": { "type": 0, "canBeRenewed": false } }, "reductionRecourseToReduceNumberOfSolutions": false, "reserveRightToAwardWithoutNegotiations": false, "electronicAuctionWillBeUsed": false, "additionalInformationAboutElectronicAuction": [], "namesOfParticipantsAlreadySelected": [], "procurementGovernedByGPA": true, "criteriaForEvaluationOfProjects": [], "disagreeCriteriaForEvaluationOfProjectsPublish": false, "mainFeaturesAward": [], "validationState": 0 }, "tenderingInformation": { "languages": [], "tendersMustBeValidOption": 0, "estimatedDateOfContractNoticePublication": "2022-09-01T00:00:00", "tenderOpeningConditions": {}, "defence": { "previousPublicationExists": false, "hasPreviousContractNoticeOjsNumber": false, "hasPreviousExAnteOjsNumber": false, "payableDocuments": false, "languageType": 0, "languages": [], "otherLanguage": false }, "estimatedExecutionTimeFrame": { "type": 0, "canBeRenewed": false }, "validationState": 0 }, "rewardsAndJury": { "prizeAwarded": false, "numberAndValueOfPrizes": [], "detailsOfPayments": [], "serviceContractAwardedToWinner": false, "decisionOfTheJuryIsBinding": false, "namesOfSelectedMembersOfJury": [], "validationState": 0 }, "resultsOfContest": { "contestWasTerminated": false, "noPrizeType": 0, "originalNoticeSentVia": 0, "participantsContemplated": 0, "participantsSme": 0, "participantsForeign": 0, "disagreeParticipantCountPublish": false, "winners": [], "disagreeWinnersPublish": false, "disagreeValuePublish": false, "validationState": 0 }, "tedNoDocExt": "2022-099582", "attachments": [], "hasAttachments": false, "changes": [], "isCorrigendum": false, "isMigrated": false, "isCancelled": false, "isContractAwardCancellationNotice": false, "cancelledReason": [], "isLatest": true, "language": "FI", "proceduresForReview": { "reviewBody": { "nutsCodes": [], "validationState": 0 }, "reviewProcedure": [], "validationState": 0 }, "attachmentInformation": { "description": [], "links": [], "validationState": 0 }, "modifications": { "additionalCpvCodes": [], "nutsCodes": [], "mainsiteplaceWorksDelivery": [], "descrProcurement": [], "timeFrame": { "type": 0, "canBeRenewed": false }, "justificationForDurationOverFourYears": [], "justificationForDurationOverEightYears": [], "totalValue": {}, "awardedToGroupOfEconomicOperators": false, "contractors": [], "description": [], "reason": 0, "reasonDescriptionEconomic": [], "reasonDescriptionCircumstances": [], "increaseBeforeModifications": {}, "increaseAfterModifications": {}, "validationState": 0 }, "contractAwardsDefence": [ { "numberOfTenders": { "disagreeTenderInformationToBePublished": false, "total": 0 }, "contractor": { "nutsCodes": [], "postalAddress": {}, "isSmallMediumEnterprise": false, "validationState": 0 }, "estimatedValue": {}, "contractValueType": 0, "finalTotalValue": {}, "lowestOffer": {}, "highestOffer": {}, "annualOrMonthlyValue": { "type": 0, "canBeRenewed": false }, "likelyToBeSubcontracted": false, "valueOfSubcontract": {}, "valueOfSubcontractNotKnown": false, "subcontractingDescription": [], "allOrCertainSubcontractsWillBeAwarded": false, "shareOfContractWillBeSubcontracted": false, "validationState": 0 } ], "isPrivateSmallValueProcurement": false, "espdRequestReferences": [], "hilmaSubmissionDate": "2022-04-27T13:36:44.6094344", "dateCreated": "2022-04-27T13:36:44.2481345", "dateModified": "2022-05-02T07:00:19.7308477" }