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"title": "TIETOPYYNT\u00d6: Teleoperaattoripalvelut",
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"HUOM! Ennakkoilmoituksesta poiketen t\u00e4m\u00e4 ilmoitus on tietopyynt\u00f6.",
"Sarastia Oy julkaisee t\u00e4m\u00e4n tietopyynn\u00f6n osana teknisen vuoropuhelun aloittamista teleoperaattori-, puhe- ja kontaktinohjauspalveluja sek\u00e4 n\u00e4iden lis\u00e4palveluita markkinoilla toimivien tarjoajien kanssa.",
"",
"Sarastian tarkoituksena on k\u00e4yd\u00e4 teknist\u00e4 vuoropuhelua eri tarjoajien kanssa tulevan tarjouspyynn\u00f6n sis\u00e4ll\u00f6st\u00e4 ja selvitt\u00e4\u00e4 mit\u00e4 palveluita markkinoilla on saatavilla (my\u00f6s tulevaisuudessa). Sarastian asiakasyhteis\u00f6ill\u00e4 on tarpeita erilaisille teleoperaattoripalveluille, puhe- ja dataliittymille, puhelunv\u00e4litys- ja asiakaspalveluratkaisuille (contact center) SaaS-palveluna, M2M-liittymille, erilaisille takaisinsoittoratkaisuille, IVR-valikoille, sek\u00e4 erilaisille teleoperaattoripalveluilla toteutettaville puhe- ja datapalveluiden ratkaisuille (esim. automatisointi, robotit, puheen tunnistaminen, keino\u00e4lyavusteinen asiakaspalvelu jne.), j\u00e4rjestelmille ja palveluille. Lis\u00e4ksi teleoperaattoripalveluihin sis\u00e4ltyy osana mm. sote-palveluiden et\u00e4palvelut (mm. 4G ja 5G-verkkojen avulla toteutettavat et\u00e4ratkaisut yms.), ainakin liittymien osalta osatoteutuksina.",
"",
"Tietopyynn\u00f6n kontaktien perusteella Sarastia valitsee tekniseen vuoropuheluun kulloinkin parhaaksi katsomansa m\u00e4\u00e4r\u00e4n tarjoajia. Tekninen vuoropuhelu k\u00e4yd\u00e4\u00e4n Microsoft Teams -tapaamisin. Tarjoajien tulee ilmoittautua Sarastialle osana t\u00e4t\u00e4 tietopyynt\u00f6\u00e4. Sarastia kutsuu tarjoajat (tarjoajan ilmoittama s\u00e4hk\u00f6postiosoite) tekniseen vuoropuheluun s\u00e4hk\u00f6postitse.",
"",
"Vuoropuhelua voidaan k\u00e4yd\u00e4 useita kierroksia ja niiden sis\u00e4lt\u00f6 voidaan rajata koskemaan kulloinkin vain tietty\u00e4 hankinnan osaa tai aluetta. Teknisen vuoropuhelun tarkoituksena on selvitt\u00e4\u00e4 markkinoilla olevat ratkaisut ja tarjonta, jotta hankintayksikk\u00f6 pystyy muodostamaan relevantin tarjouspyynn\u00f6n.",
"",
"Tarjoajien tulee huomioida, ett\u00e4 kyseess\u00e4 on tietopyynt\u00f6 eik\u00e4 siit\u00e4 voi valittaa markkinaoikeuteen. My\u00f6sk\u00e4\u00e4n hankintayksik\u00f6n tekniseen vuoropuheluun tekemist\u00e4 tarjoajavalinnoista ei voi valittaa. Hankintayksikk\u00f6 ottaa kuitenkin avoimesti vastaan viestej\u00e4 ja palautetta hankinnan valmisteluprosessissa siihen saakka, kunnes hankinnasta on julkaistu hankintailmoitus.",
"",
"Tarjoajan tulee vastata t\u00e4h\u00e4n tietopyynt\u00f6\u00f6n m\u00e4\u00e4r\u00e4aikaan menness\u00e4, v\u00e4hint\u00e4\u00e4n ilmoittamalla s\u00e4hk\u00f6postitse hankintayksik\u00f6lle edustamansa yrityksen nimen, yhteyshenkil\u00f6n\/-henkil\u00f6iden suorat yhteystiedot (s\u00e4hk\u00f6postiosoite ja puhelinnumero) ja maininta halukkuudesta osallistua tekniseen vuoropuheluun. Vastaus t\u00e4h\u00e4n tietopyynt\u00f6\u00f6n tulee antaa kahden viikon eli 14 vuorokauden kuluessa, viimeist\u00e4\u00e4n 22.4.2022 kello 16:00 menness\u00e4.",
"",
"Kaikki s\u00e4hk\u00f6posti Sarastialle tulee l\u00e4hett\u00e4\u00e4 osoitteella: [email protected]"
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