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"T\u00e4m\u00e4n hankinnan kautta Tieran tavoitteena on hankkia omistaja-asiakkaidensa k\u00e4ytt\u00f6\u00f6n toiminnallisesti ja teknisesti laajentuva toiminnanohjaus- ja asiakastietoj\u00e4rjestelm\u00e4 k\u00e4ytett\u00e4v\u00e4ksi eri palveluissa julkisella ja yksityisell\u00e4 sektorilla. Toiminnanohjaus- ja asiakastietoj\u00e4rjestelm\u00e4n on tehostettava ja optimoitava Tieran omistaja-asiakkaiden palvelun j\u00e4rjest\u00e4miseen liittyvi\u00e4 prosesseja, niin ett\u00e4 loppuasiakkaaseen kohdistuva v\u00e4lit\u00f6n ty\u00f6aika lis\u00e4\u00e4ntyy merkitt\u00e4v\u00e4sti sek\u00e4 asiakas- ett\u00e4 organisaatiokohtaisesti. Toiminnanohjaus- ja asiakastietoj\u00e4rjestelm\u00e4n tulee vastata mahdollisesti muuttuviin palvelun j\u00e4rjest\u00e4j\u00e4vastuisiin, eri asiakkaidemme erityispiirteisiin sek\u00e4 asiakkaidemme toiveiden mukaiseen palveluiden yhdist\u00e4misen arkkitehtuuriin. ",
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"Toiminnanohjaus- ja asiakastietoj\u00e4rjestelm\u00e4 sis\u00e4lt\u00e4\u00e4 mobiili- ja ty\u00f6p\u00f6yt\u00e4sovelluksen keskitetyn ty\u00f6njaon ja toiminnan koordinointiin, reaaliaikaiseen tiedonkulkuun, k\u00e4yntien suunnitteluun, k\u00e4yntien optimointiin, tilastointiin, kirjaamiseen, raportointiin ja omaisviestint\u00e4\u00e4n. Toiminnalliset vaatimukset on tarkemmin esitetty erillisess\u00e4 tiedostossa.",
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"J\u00e4rjestelm\u00e4n tulee tukea resurssien tehokasta k\u00e4ytt\u00f6\u00e4 optimoimalla ty\u00f6n suunnittelussa ammattilaisen k\u00e4yntien ajallisen sijoittumisen ja reittivalinnan. Mobiilisovelluksen tulee olla k\u00e4ytett\u00e4viss\u00e4 Android- ja iOS -k\u00e4ytt\u00f6j\u00e4rjestelmi\u00e4 k\u00e4ytt\u00e4vill\u00e4 matkapuhelimilla sek\u00e4 muilla p\u00e4\u00e4telaitteilla.",
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"Asiakkaaseen, ammattilaiseen ja p\u00e4iv\u00e4n suunniteltuihin ja suoritettuihin t\u00f6ihin liittyv\u00e4 tieto tallentuu j\u00e4rjestelm\u00e4\u00e4n reaaliaikaisesti. Tietoja muokataan ja k\u00e4ytet\u00e4\u00e4n ty\u00f6p\u00f6yt\u00e4- ja mobiilisovelluksilla. Tarkoituksena on tilastoinnin ja kirjaamisen tehostaminen sek\u00e4 prosessien seurantaan ja kehitt\u00e4miseen liittyv\u00e4n raportoinnin kehitt\u00e4minen.",
"",
"Toiminnanohjausj\u00e4rjestelm\u00e4 on pilvipohjainen tietoj\u00e4rjestelm\u00e4kokonaisuus SaaS-palveluna (palvelun hallinnointi ja yll\u00e4pito ovat Toimittajan palvelimella). Hankinta kattaa toiminnanohjausj\u00e4rjestelm\u00e4n\/asiakastietoj\u00e4rjestelm\u00e4n valmisohjelmiston sek\u00e4 siihen liittyv\u00e4t palvelut. Palvelun kehitysty\u00f6 sek\u00e4 yll\u00e4pidon tekninen toteutus hankitaan Toimittajalta. Tilaaja toimii kansallisena ja toiminnallisena kehitt\u00e4j\u00e4n\u00e4, sek\u00e4 sis\u00e4ll\u00f6n tuottajana yhdess\u00e4 omistaja-asiakkaidensa kanssa. Tilaaja tulee hy\u00f6dynt\u00e4m\u00e4\u00e4n hankinnan kohdetta tai sen osaa osana omia tuotteistettavia palveluitaan eri k\u00e4ytt\u00e4j\u00e4- ja asiakassegmenteille.",
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"Asiakastieto- ja toiminnanohjausj\u00e4rjestelm\u00e4n ja muiden j\u00e4rjestelmien v\u00e4lille rakennettavat integraatiot kulkevat Tieran integraatioalustan kautta. Tieran integraatioalustan teht\u00e4v\u00e4n\u00e4 on yhdist\u00e4\u00e4 asiakkaidemme k\u00e4ytt\u00e4m\u00e4t j\u00e4rjestelm\u00e4t toisiinsa Tieran tarjoaman palvelun kautta. Sovellusten v\u00e4listen integraatioiden avulla alusta tukee nopeaa ja toistettavaa integraatiota uusien kuntaorganisaatioiden liittyess\u00e4 j\u00e4rjestelm\u00e4\u00e4n. Toimivan kokonaisuuden kannalta on t\u00e4rke\u00e4\u00e4 saada elinkaarensa eri vaiheissa olevat komponentit ja prosessit liittym\u00e4\u00e4n toisiinsa. Integraatioalustalla hy\u00f6dynnet\u00e4\u00e4n ohjelmointirajapintoja (API) ja muita integraatiopalveluja, jotka mahdollistavat datan v\u00e4lityksen eri sovellusten, j\u00e4rjestelmien ja tietovarastojen v\u00e4lill\u00e4. ",
"",
"Hankintamallissa Tiera toimii omistaja-asiakkaidensa yhteisen\u00e4 valtakunnallisena palvelukeskuksena.",
"",
"Tavoitteena on ratkaisun k\u00e4ytt\u00f6\u00f6notto Q1\/2023.",
"",
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