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"Senaatti-kiinteist\u00f6t suunnittelee asiakasohjaukseen tarkoitetun j\u00e4rjestelm\u00e4n hankkimista SaaS-palveluna. Suunniteltuun hankintaan sis\u00e4ltyv\u00e4t SaaS-palveluna toimitettava ratkaisu (j\u00e4rjestelm\u00e4), ratkaisuun liittyv\u00e4t infon\u00e4yt\u00f6t, itseilmoittautumislaitteet sek\u00e4 k\u00e4ytt\u00f6\u00f6n liittyv\u00e4t tukipalvelut.",
"",
"Suunnitellulla ratkaisulla halutaan mahdollistaa sujuva asiointi valtion virastojen keskitetyiss\u00e4 asiakaspalvelupisteiss\u00e4. Senaatti-kiinteist\u00f6jen l\u00e4hivuosien tavoitteena on noin 25 paikkakunnan yhteisten ty\u00f6tilojen verkosto, jota mahdollisesti t\u00e4ydent\u00e4v\u00e4t pienemm\u00e4t satelliittikohteet. P\u00e4\u00e4osin verkosto noudattelee maakuntien merkitt\u00e4vien kaupunkien verkostoa. ",
"",
"Asiakasohjausj\u00e4rjestelm\u00e4 mahdollistaa vuoronumeron saamisen, ilmoittautumisen sek\u00e4 jononhallinnan keskitetyss\u00e4 asiakaspalvelukeskuksessa. Tavoitteena on tehd\u00e4 asiakaspalvelukokemuksesta kansalaiselle mahdollisimman helppoa niin, ettei kansalaisen tarvitse liikkua virastosta toiseen vaan h\u00e4n saa kaikki palvelut yhden luukun periaatteella.",
"",
"Lis\u00e4tietoja alla olevasta uutisesta liittyen yhteisiin asiakaspalvelutiloihin:",
"https:\/\/www.senaatti.fi\/2020\/05\/27\/uudenlaisen-yhteisasiakaspalvelun-suuntaviivat-julki\/",
""
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"T\u00c4M\u00c4 EI OLE HANKINTAILMOITUS EIK\u00c4 TARJOUSPYYNT\u00d6, VAAN TIETOPYYNT\u00d6",
"",
"Tietopyynn\u00f6ll\u00e4 kartoitetaan markkinatarjontaa, hinnoittelumallia, kustannustasoa sek\u00e4 haetaan vastauksia suunnitteilla olevaan hankintaan liittyviin kysymyksiin. Tietopyynn\u00f6n tavoitteena on saada kattavasti asiaa koskevaa tietoa, jotta mahdollinen tarjouskilpailu voidaan toteuttaa tarkoituksenmukaisella tavalla. P\u00e4\u00e4t\u00f6kset hankintaprosessin mahdollisesta k\u00e4ynnist\u00e4misest\u00e4 tehd\u00e4\u00e4n markkinakartoituksen j\u00e4lkeen.",
"",
"Tietopyynt\u00f6 ei k\u00e4ynnist\u00e4 hankintaa, ei sido Senaattia k\u00e4ynnist\u00e4m\u00e4\u00e4n hankintaprosessia eik\u00e4 velvoita toteuttamaan hankintaa tietopyynn\u00f6ss\u00e4 kuvatulla tavalla.",
"",
"Ilmoittautumisohje markkinavuoropuheluun:",
"",
"Hankinnasta kiinnostuneita yrityksi\u00e4 pyydet\u00e4\u00e4n ilmoittautumaan viimeist\u00e4\u00e4n 15.12.2021 s\u00e4hk\u00f6postitse osoitteeseen [email protected] seuraavin tiedoin:",
"",
"\u2022 Viestin aihe\/otsikko:",
"\"Senaatti-kiinteist\u00f6t, Asiakasohjausj\u00e4rjestelm\u00e4, markkinavuoropuhelu\"",
"",
"\u2022 Viestin sis\u00e4lt\u00f6:",
"1) Yrityksen nimi,",
"2) Yhteyshenkil\u00f6n nimi ja s\u00e4hk\u00f6postiosoite sek\u00e4",
"3) Lyhyt kuvaus yrityksen toiminnasta asiakasohjausj\u00e4rjestelm\u00e4n alalla.",
"",
"Markkinavuoropuhelun toteutus:",
"Hankintayksikk\u00f6 tarjoaa hankinnasta kiinnostuneille yrityksille mahdollisuuden tarjouspyynn\u00f6n luonnosmateriaalien kirjalliseen kommentointiin s\u00e4hk\u00f6postin v\u00e4lityksell\u00e4. Markkinavuoropuhelussa jaettavan luonnosmateriaalin kirjallinen kommentointi on alustavasti suunniteltu j\u00e4rjestett\u00e4v\u00e4ksi tammi-maaliskuussa 2022. Lis\u00e4ksi hankintayksikk\u00f6 varaa mahdollisuuden kutsua markkinavuoropuheluun ilmoittautuneita yrityksi\u00e4 et\u00e4tapaamisiin (yrityskohtainen). Markkinavuoropuheluun osallistuneille ei makseta korvausta osallistumisesta.",
"",
"Hansel Oy avustaa hankintayksikk\u00f6\u00e4 hankinnan valmistelussa ja mahdollisessa tarjouskilpailussa.",
"",
"Kaikki t\u00e4ss\u00e4 ennakkotietoilmoituksessa esitetyt tiedot ovat alustavia ja suuntaa-antavia ennakkotietoja.",
""
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