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"title": "KAJAVE OY:N ASIAKASPALVELUN HANKINTA",
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"documentsEntirelyInHilma": false,
"specsAndAdditionalDocuments": 0,
"validationState": 0
},
"contactPerson": {
"name": "Jani-Pekka Pantti",
"email": "[email protected]"
},
"procurementObject": {
"shortDescription": [
"Kajave Oy (j\u00e4ljemp\u00e4n\u00e4 \u201dtilaaja\u201d tai \u201dhankintayksikk\u00f6\u201d) pyyt\u00e4\u00e4 ehdokkaita l\u00e4hett\u00e4m\u00e4\u00e4n osallistumishakemuksen neuvottelumenettelyyn Hilma-ilmoituskanavassa julkaistun hankintailmoituksen sek\u00e4 t\u00e4m\u00e4n osallistumispyynn\u00f6n ja sen liitteiden mukaisesti.",
"",
"Kajave Oy (Tilaaja) on osa Loiste-konsernia ja se toimii s\u00e4hk\u00f6markkinalain m\u00e4\u00e4ritt\u00e4m\u00e4n\u00e4 jakeluverkon haltijana verkkovastuualueella, joka kattaa Kainuun yhdeks\u00e4n kuntaa sek\u00e4 Pyh\u00e4nn\u00e4n kunnan ja osan Siikalatvan kunnasta Pohjois-Pohjanmaalla. Tilaaja vastaa verkkoalueellaan s\u00e4hk\u00f6n siirrosta, s\u00e4hk\u00f6verkon rakennuttamisesta, k\u00e4yt\u00f6st\u00e4 ja kunnossapidosta sek\u00e4 n\u00e4ihin liittyvien palvelujen ostosta. ",
"",
"Loiste L\u00e4mp\u00f6 Oy on valtuuttanut Kajave Oy:n kilpailuttamaan Palvelun, tekem\u00e4\u00e4n hankintaa koskevan p\u00e4\u00e4t\u00f6ksen ja sopimuksen. Tarjouskilpailun voittajan kanssa tehd\u00e4\u00e4n ainoastaan yksi sopimus. Palveluntuottaja laskuttaa Tilaajia Tilaajien ilmoittaman suhdeluvun mukaisesti. Palveluista selv\u00e4sti yli 95 % kohdistuu Kajave Oy:n s\u00e4hk\u00f6verkkoon ja alle 5 % Loiste L\u00e4mp\u00f6 Oy:n kaukol\u00e4mp\u00f6verkkoon. ",
"",
"Hankinnan ennakoitu arvo on 1-2 miljoonaa euroa (alv. 0 %) kolmen vuoden sopimuskaudella.",
"",
"Tilaaja hankkii nykyisin asiakaspalvelun p\u00e4\u00e4osin kahdella erillisell\u00e4 ostopalvelusopimuksella (asiakaspalvelu ja tekninen asiakaspalvelu). ",
"",
"Hankinnan kohteena on s\u00e4hk\u00f6verkkoon ja kaukol\u00e4mp\u00f6verkkoon liittyvi\u00e4 asiakaspalveluteht\u00e4vi\u00e4 (contact center). Liitteess\u00e4 1 Hankinnan kohteen kuvaus on alustava n\u00e4kemys hankinnan kohteena olevasta palvelusta. Lopullinen kohteen palvelukuvaus m\u00e4\u00e4ritell\u00e4\u00e4n lopulliseen tarjouspyynt\u00f6\u00f6n. ",
"",
"Tilaaja valitsee yhden (1) toimittajan, jonka kanssa se tekee sopimuksen.",
"",
"Valittavan toimittajan kanssa teht\u00e4v\u00e4\u00e4n sopimukseen ei tule sis\u00e4ltym\u00e4\u00e4n m\u00e4\u00e4r\u00e4osto-velvoitetta. ",
"",
"Vaihtoehtoisia tai rinnakkaisia tarjouksia ei hyv\u00e4ksyt\u00e4. Osatarjoukset eiv\u00e4t ole sallittuja.",
"",
"Tilaajan tavoitteena on, ett\u00e4 sopimus saataisiin allekirjoitettua huhtikuussa 2022 ja sopimuksenmukainen palvelu k\u00e4ynnistyisi viimeist\u00e4\u00e4n 1.9.2022. "
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