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"The unit shall offer a well-defined, inviting selection of competitively priced local sweet and savoury products, hot beverages and refreshments as specified in the procurement documentation. As take-away products bought either in combinations or separately will form a large amount of sales, tenderer shall show high competence, creativity and understanding in selecting the right products, product combinations and practical product packages for both eat-in and take-away. A skilled and dedicated staff creates a pleasant ambience. ",
"",
"Excellent customer service is one of the key objectives, for which it is salient that the opening hours of all the premises of the airport are unified. Finavia shall be entitled to determine the opening hours towards this objective from time to time, and separate seasonal hours may apply. ",
"",
"The duration of the concession shall be five (5) years with possible two optional one-year extensions agreed with the selected Operator. ",
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"T2 Schengen airside ",
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"",
"The central location requires continuous low-key maintenance and excellent level of cleanliness.",
"",
"",
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"",
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"The procurement documentation, including the Agreement, any security details, floor plans and required brands etc. are available only against a duly filled-in and signed Non-Disclosure Undertaking. The NDU form is available in Hanki Tarjouspalvelu for registered users. Registration to Hanki Tarjouspalvelu supplier portal is free of charge. Registration is supported by Hanki Tarjouspalvelu support, which is to be contacted in any matter regarding registration, completing and\/or submitting offers. To avoid confusion, Candidates are advised to register to Hanki Tarjouspalvelu using the company name and ID of the entity that shall sign the Agreement.",
"",
"Upon receipt of the signed NDU, Finavia provides a link (by email, to the email the NDU was received from) to a secure download location, from where the Tenderer may download the entire material. The signed NDU shall be sent to [email protected] with subject: \"Airside Caf\u00e9 to Helsinki Airport\". The technical documentation is subject to change due to the nature of construction planning and processes.",
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"Questions regarding the procurement and Tenders may only be sent via Tarjouspalvelu supplier portal. Questions and\/or Tenders submitted in other ways or parts thereof will not be accepted without the request of Finavia. In issues concerning registration (incl. the Tenderer's user and contact information in the system), submission of Tender on Tarjouspalvelu.fi supplier portal, contact Cloudia support. Instructions are available in English at http:\/\/tarjoajat.cloudia.fi\/en\/support\/home. To avoid confusion, Finavia recommends that the company that would sign the possible Agreement registers with Tarjouspalvelu. ",
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"",
"Our vision is to offer world-class services for airlines and air passengers. At the heart of our strategy is the development of Helsinki Airport a leading transit airport. World class customer experience will distinguish us from our competitors. Our customer promise \u201cfor smooth travelling\u201d underlines the vision and kept by actions lead by customer experience pillars: ",
"",
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"",
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"",
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"",
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