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"PALVELUKUVAUS",
"Ik\u00e4ihmisten palveluiden asiakkaat ovat p\u00e4\u00e4asiassa yli 65- vuotiaat ik\u00e4ihmiset. Asiakkaina on my\u00f6s alle 65- vuotiaita vammaisia ja pitk\u00e4aikaissairaita henkil\u00f6it\u00e4. Kauppapalvelun asiakkaiden lukum\u00e4\u00e4r\u00e4 vaihtelee viikonp\u00e4ivitt\u00e4in. Asiakkaiden sairaalaan joutuminen\/sairaalasta kotiutuminen vaikuttaa my\u00f6s asiakaslukum\u00e4\u00e4r\u00e4\u00e4n. Palveluntuottajalla tulee olla yhteydenpitoa varten puhelinnumero ja s\u00e4hk\u00f6inen asiointikanava, johon voidaan l\u00e4hett\u00e4\u00e4 tietoturvallisesti salassa pidett\u00e4v\u00e4t asiakastiedot ja muutosilmoitukset. Nopeat asiakastilanteiden muutokset edellytt\u00e4v\u00e4t suurta joustavuutta kauppapalvelun tuottajalta. ",
" ",
"Asiakkaiden lukum\u00e4\u00e4r\u00e4\u00e4 tai palveluiden k\u00e4yntikertoja ei voi tarkkaan sopia etuk\u00e4teen. Tarjouspyynn\u00f6ss\u00e4 ei sitouduta mihink\u00e4\u00e4n suoritelukum\u00e4\u00e4r\u00e4\u00e4n. Tarjouksen tekij\u00e4 ei voi sitoa tarjoustaan tuotettavien palveluiden m\u00e4\u00e4r\u00e4\u00e4n. Kaupungin kotihoidossa kauppapalveluasiakkaita on ollut noin 85 per kuukausi: Viikoittain toimituksia on kev\u00e4\u00e4ll\u00e4 2021 ollut keskim\u00e4\u00e4rin 80-90 kappaletta. Kauppa-asiointipalvelua tulee tarjota koko Kaarinan alueella. Suoritehinnan tulee olla sama koko Kaarinan alueella. ",
"",
"Asiakkaat kauppapalveluun ohjautuvat palveluohjaajan p\u00e4\u00e4t\u00f6ksell\u00e4. Tavoitteena on turvata asiakkaan ruoka- ja p\u00e4ivitt\u00e4istarvikkeiden saanti. Yhteyshenkil\u00f6n\u00e4 kauppapalvelun koordinoinnissa toimii palveluohjaaja. ",
"",
"Kauppa-asiointipalvelua tarjotaan asiakkaille arkisin (ma \u2013 pe) noin klo 8 - 18 v\u00e4lisen\u00e4 aikana, asiakaskohtaisesti kerran viikossa eli yksi asiakas saa palvelun tukipalveluna kerran viikossa sovittuna toimitusaikana. Yli tunnin toimitusajan muutoksesta on ilmoitettava asiakkaalle puhelimitse etuk\u00e4teen.",
"",
"Kauppapalvelun aloitus uudelle asiakkaalle: tilaus tulee toimittaa uudelle asiakkaalle kolmen arkip\u00e4iv\u00e4n kuluessa tilauksesta."
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