{
"id": 80834,
"procurementProjectId": 57455,
"noticeNumber": "2021-080834",
"reducedTimeLimitsForReceiptOfTenders": false,
"corrigendumAdditionalInformation": [],
"creatorSystem": "Cloudia Kilpailutus",
"type": 200,
"legalBasis": "32014L0024",
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"id": 57455,
"title": "Valvonta- ja h\u00e4iri\u00f6nhallintapalvelu",
"contractType": 2,
"procurementCategory": 1,
"referenceNumber": "121\/02.08.00\/2021",
"jointProcurement": true,
"procurementLaw": [],
"centralPurchasing": false,
"coPurchasers": [
{
"officialName": "TVV lippu- ja maksuj\u00e4rjestelm\u00e4 Oy",
"nationalRegistrationNumber": "2560184-9",
"nutsCodes": [
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"postalAddress": {
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"postalCode": "00520",
"town": "Helsinki",
"country": "FI"
},
"email": "[email protected]",
"mainUrl": "https:\/\/waltti.fi\/lmj\/",
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}
],
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"id": "669e414d-e69a-4a77-2e14-08d78deb351a",
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"postalCode": "00077",
"town": "HSL",
"country": "FI"
},
"email": "[email protected]",
"mainUrl": "https:\/\/www.hsl.fi",
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},
"contractingAuthorityType": 4,
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"mainActivity": 1024,
"otherMainActivity": "Kaupunkirautatie-, raitiotie-, johdinauto- tai linja-autopalvelut",
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"dataSource": 0,
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},
"state": 1,
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"defenceSupplies": 0,
"publish": 1,
"agricultureWorks": 0,
"isPrivate": false,
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"tendering": 0
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"lotsInfo": {
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"lotsMaxAwardedQuantity": 0,
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},
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{
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"name": "Tietotekniset palvelut: neuvonta, ohjelmistojen kehitt\u00e4minen, Internet ja tuki",
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},
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{
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"name": "Tietotekniset tuki- ja neuvontapalvelut",
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"descrProcurement": [
"Hankinnan kohteena on valvonta- ja h\u00e4iri\u00f6nhallintapalvelu (jatkossa \"Valvomo\" tai \"Valvontapalvelu\"). Valvomon teht\u00e4v\u00e4n\u00e4 on reagoida teknisiin her\u00e4tteisiin, sek\u00e4 tilaajan nime\u00e4mien henkil\u00f6iden yhteydenottoihin ymp\u00e4rivuorokautisesti. Her\u00e4tteen saadessaan Valvomo suorittaa tilaajan luomia ohjeita, kuten palautumis- ja viestint\u00e4suunnitelmia, sovitulla palvelutasolla. Palvelu- ja vasteajan m\u00e4\u00e4rittelev\u00e4 prioriteetti v\u00e4litet\u00e4\u00e4n Valvomoon kunkin her\u00e4tteen mukana. ",
"",
" ",
"",
"Valvomolta ei vaadita enemp\u00e4\u00e4 kuin mit\u00e4 ohjeen perusteella pystyy tekem\u00e4\u00e4n. Ymp\u00e4rist\u00f6ihin ja sovelluksiin ei tehd\u00e4 Valvomossa muutoksia, ellei sen kaltainen toimenpide sis\u00e4lly ohjeeseen. Muutokset kuuluvat l\u00e4ht\u00f6kohtaisesti valvottavaa palvelua yll\u00e4pit\u00e4v\u00e4lle tiimille. Toimistoaikana Valvomo saa tukea palvelua yll\u00e4pit\u00e4v\u00e4lt\u00e4 tiimilt\u00e4. Muutenkin Valvomo kommunikoi palveluja yll\u00e4pit\u00e4vien ja kehitt\u00e4vien tiimien kanssa matalalla kynnyksell\u00e4. ",
"",
" ",
"",
"Kun Valvomo toteaa h\u00e4iri\u00f6n laajamittaiseksi, Valvontapalveluun sis\u00e4ltyv\u00e4 koordinaattoritoiminto aktivoituu ja ohjaa laajamittaisesta h\u00e4iri\u00f6st\u00e4 palautumista yli j\u00e4rjestelm\u00e4- ja organisaatiorajojen. ",
"",
"Valvottavat mittarit ja niihin liittyv\u00e4t n\u00e4kym\u00e4t, sek\u00e4 tekniset her\u00e4tteet, eli h\u00e4lytykset, toteutetaan ensisijaisesti ajoalustaan kuuluvilla (esimerkiksi Azure Monitor), tai muuten tilaajan k\u00e4yt\u00f6ss\u00e4 olevilla ty\u00f6kaluilla. Valvottavaa palvelua yll\u00e4pit\u00e4v\u00e4 tiimi toteuttaa n\u00e4kym\u00e4t ja h\u00e4lytykset omat ja Valvomon tarpeet, sek\u00e4 tilaajan vaatimukset huomioiden. Tilaaja omistaa n\u00e4kymien ja h\u00e4lytysten toteutukset. Sek\u00e4 valvottavaa palvelua yll\u00e4pit\u00e4v\u00e4 tiimi, ett\u00e4 Valvontapalvelu k\u00e4ytt\u00e4v\u00e4t vianselvitykseen samoja valvontan\u00e4kymi\u00e4. Palvelukohtaisten n\u00e4kymien lis\u00e4ksi saatetaan luoda keskitettyj\u00e4 n\u00e4kymi\u00e4 tarpeen ja mahdollisuuksien mukaisesti. ",
"",
" ",
"",
"Ohjeet ovat tilaajan omistuksessa, ja niit\u00e4 s\u00e4ilytet\u00e4\u00e4n ja ne julkaistaan tilaajan valitsemasta j\u00e4rjestelm\u00e4st\u00e4 (esimerkiksi ITSM-j\u00e4rjestelm\u00e4). Palveluun ei kuulu, eik\u00e4 palvelu vaadi, tilaajalle toimitettavia j\u00e4rjestelmi\u00e4, ty\u00f6kaluja tai lisenssej\u00e4. ",
"",
"Ennakoidut HSL:n ja LMJ:n yhteenlasketut hankintam\u00e4\u00e4r\u00e4t ensimm\u00e4isen nelj\u00e4n vuoden ajalta on ilmoitettu liitteess\u00e4 \"Liite 2 Hinnoittelumalli\". ",
"",
"",
"Palvelun k\u00e4ytt\u00f6\u00f6notto ",
"",
" ",
"",
"Valvontapalvelun pystytet\u00e4\u00e4n k\u00e4ytt\u00f6\u00f6nottoprojektissa, jonka valmistettua valvontapalvelu on valmiina ohjeiden vastaanottoon ja valvontapalvelun k\u00e4ynnist\u00e4miseen. Kun yksitt\u00e4inen ohje hyv\u00e4ksyt\u00e4\u00e4n Valvontapalveluun, ohjeen viittaamat palvelut ovat valvonnan piiriss\u00e4. Ohjeen hyv\u00e4ksyminen vaatii, ett\u00e4 ohjeen viittaamat her\u00e4tteet on luotu, her\u00e4tteiden v\u00e4litys on testattu toimivaksi, ohjeen suorittamiseen vaaditut p\u00e4\u00e4syoikeudet on luovutettu Valvomolle ja ohjeen varsinainen sis\u00e4lt\u00f6 on todettu riitt\u00e4v\u00e4ksi. Tarkat ohjeen hyv\u00e4ksymisen kriteerit m\u00e4\u00e4ritell\u00e4\u00e4n valitun toimittajan kanssa. ",
"",
" ",
"",
"Lis\u00e4tyt ja poistetut ohjeet, sek\u00e4 ohjeisiin kohdistuneet muutokset k\u00e4yd\u00e4\u00e4n l\u00e4pi Valvontapalvelun kuukausittaisessa seurantakokouksessa.",
"",
"Laskutus ja sopimukset:",
"",
"Valvonta- ja h\u00e4iri\u00f6nhallinta on yhteishankinta. HSL antaa yhteishankinnasta hankintap\u00e4\u00e4t\u00f6ksen. Sek\u00e4 HSL ett\u00e4 TVV LMJ tekev\u00e4t kumpikin oman hankintasopimuksen valitun toimittajan kanssa. Kummallekin tilaajalle on voitava l\u00e4hett\u00e4\u00e4 oma laskunsa palvelun k\u00e4yt\u00f6st\u00e4.",
"",
""
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"",
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