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"MODA eli kuntalaisen modernit digitaaliset asiakaspalvelut yhdess\u00e4 kehitt\u00e4en -hankkeen tavoite on kehitt\u00e4\u00e4 kaupungeille digitaalisten asiakaspalvelujen kehitt\u00e4mist\u00e4 tukeva poikkileikkaava toimintamalli. Hankkeen ohjausryhm\u00e4 on kokouksessaan 13.10.2020 p\u00e4\u00e4tt\u00e4nyt, ett\u00e4 kehitett\u00e4v\u00e4n toimintamallin viitekehyksen\u00e4 on ns. BT-standardi (Bisnesteknologia-malli). Hankkeessa on toteutettu toimintamallin kehitt\u00e4misen m\u00e4\u00e4rittelyvaihe, jonka lopputuotoksena on syntynyt MODA-toimintamallin k\u00e4sikirja, toimeenpanosuunnitelma ja kaupunkien avainhenkil\u00f6iden koulutuksen toteutus. Toimintamallin m\u00e4\u00e4rittelyvaiheen toteutuksesta vastasi Sofigate Oy 19.10.2020 tehdyn hankintap\u00e4\u00e4t\u00f6ksen mukaisesti. ",
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"BT-standardin on kehitt\u00e4nyt Business Technology Forum Oy, joka on osa Sofigate-konsernia. Business Technology Forum Oy yll\u00e4pit\u00e4\u00e4 edell\u00e4k\u00e4vij\u00e4yritysten ja -organisaatioiden muodostamaa yhteis\u00f6\u00e4 ja jakaa kehitysty\u00f6ntulokset yhteis\u00f6n hy\u00f6dynnett\u00e4v\u00e4ksi.",
"",
"MODA-toimintamallissa on sovellettu nykyist\u00e4 Bisnesteknologiamallin versiota (4.0.1). MODA-toimintamallin kehitt\u00e4minen on ollut BT-mallin sovittamisprojekti. BT Forumin n\u00e4k\u00f6kulmasta sovittamista yleisest\u00e4 mallista saa tehd\u00e4 kaupallisena toimeksiantona vain sellaiset kumppanit, jotka ovat tehneet sopimuksen BT Forumin kanssa. Sofigate on BT Forumin implementointikumppani ja saa siten my\u00f6s tehd\u00e4 kaupallista toimintaa mallin soveltamisesta.",
"",
"BT-mallin soveltamisprojekteissa k\u00e4ytet\u00e4\u00e4n useimmiten Sofigaten asiantuntijoita, koska vastaavanlaista syv\u00e4asiantuntijuutta yleisest\u00e4 BT-mallista ei Suomessa ole kenell\u00e4k\u00e4\u00e4n muulla toimittajalla. Sofigate Oy:n asiantuntijat ovat osallistuneet BT-mallin kehitt\u00e4miseen yleisell\u00e4 tasolla, mik\u00e4 takaa mallin syv\u00e4osaamisen ja he ovat my\u00f6s MODA-toimintamallin kehitysty\u00f6ss\u00e4 toimineina asiantuntijoina perehtyneet syv\u00e4llisesti my\u00f6s MODA-hankkeeseen ja ymm\u00e4rt\u00e4v\u00e4t kontekstin, mihin MODA-toimintamalli on luotu. MODA-toimintamallin k\u00e4ytt\u00f6\u00f6notossa tarvitaan yleisen BT-mallin ymm\u00e4rryksen lis\u00e4ksi my\u00f6s ymm\u00e4rryst\u00e4 MODA-toimintamalliin tehdyist\u00e4 sovituksista ja siten asiantuntijoilla, jotka ovat olleet jo tekem\u00e4ss\u00e4 MODA-toimintamallia, on paras ymm\u00e4rrys mallista. T\u00e4m\u00e4n ymm\u00e4rryksen tuominen asiantuntijalle, joka ei ole osallistunut MODA-toimintamallin kehitt\u00e4miseen vaatisi laajan perehdytt\u00e4miskoulutuksen.",
""
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