{
"id": 79528,
"procurementProjectId": 56733,
"noticeNumber": "2021-079528",
"reducedTimeLimitsForReceiptOfTenders": false,
"corrigendumAdditionalInformation": [],
"creatorSystem": "Cloudia Kilpailutus",
"type": 9901,
"project": {
"id": 56733,
"title": "Monikanavainen asiakaspalveluj\u00e4rjestelm\u00e4 - tietopyynt\u00f6",
"contractType": 2,
"procurementCategory": 1,
"referenceNumber": "349978",
"jointProcurement": false,
"procurementLaw": [],
"centralPurchasing": false,
"coPurchasers": [],
"validationState": 0,
"organisation": {
"id": "6871ec0f-766b-4fd8-30ad-08d78deb351a",
"information": {
"officialName": "El\u00e4keturvakeskus",
"nationalRegistrationNumber": "0116415-4",
"nutsCodes": [
"FI1B1"
],
"postalAddress": {
"streetAddress": "Tukkutorinkuja 5",
"postalCode": "00065",
"town": "El\u00e4keturvakeskus",
"country": "FI"
},
"telephoneNumber": "+358 294112238",
"email": "[email protected]",
"contactPerson": "Jyrki Hyttinen",
"mainUrl": "http:\/\/www.etk.fi",
"validationState": 0
},
"contractingAuthorityType": 16,
"contractingType": 0,
"mainActivity": 0,
"mainActivityUtilities": 0,
"validationState": 0,
"dataSource": 0,
"identifierMissing": false
},
"state": 1,
"defenceWorks": 0,
"defenceSupplies": 0,
"publish": 2,
"agricultureWorks": 0,
"isPrivate": false,
"isConcluded": false,
"tendering": 0
},
"lotsInfo": {
"divisionLots": false,
"lotsSubmittedFor": 0,
"lotsSubmittedForQuantity": 0,
"lotsMaxAwarded": false,
"lotsMaxAwardedQuantity": 0,
"lotCombinationPossible": false,
"lotCombinationPossibleDescription": [],
"validationState": 0
},
"objectDescriptions": [
{
"mainCpvCode": {
"code": "48000000",
"name": "Ohjelmatuotteet ja tietoj\u00e4rjestelm\u00e4t",
"vocCodes": []
},
"quantityOrScope": [],
"additionalCpvCodes": [
{
"code": "72000000",
"name": "Tietotekniset palvelut: neuvonta, ohjelmistojen kehitt\u00e4minen, Internet ja tuki",
"vocCodes": []
}
],
"nutsCodes": [
"FI1B1"
],
"mainsiteplaceWorksDelivery": [],
"descrProcurement": [
"El\u00e4keturvakeskuksen (ETK) asiakaspalvelu palvelee ETK:n asiakkaita yhteydenotoissa monikanavaisesti 'yhdelt\u00e4 luukulta'. Asiakaspalvelussa ty\u00f6skentelee yhteens\u00e4 noin 20 eri asiakaspalvelijaa, ty\u00f6vuorossa yht\u00e4aikaisesti arvioidaan olevan 5-8 asiakaspalvelijaa. Asiakaspalvelijat ty\u00f6skentelev\u00e4t ETK:n tiloissa Kalasatamassa Helsingiss\u00e4 tai et\u00e4ty\u00f6pisteess\u00e4 (tyypillisesti kotonaan). ",
"",
"Asiakaspalvelu palvelee kansalaisia, yritt\u00e4ji\u00e4 ja ty\u00f6nantajia erityisesti ulkomaanty\u00f6n vakuuttamisen, ulkomaisen el\u00e4kkeen hakemisen ja vakuuttamisen valvonnan palveluissa. Asiakkaat voivat ottaa asiakaspalveluun yhteytt\u00e4 puhelimitse, chatilla, s\u00e4hk\u00f6postitse sek\u00e4 Suomi.fi -viestit palvelun kautta. Asiakaspalvelu k\u00e4sittelee vuodessa n. 25000 asiakaskontaktia. Puhelin on ylivoimaisesti suurin palvelukanava (yli 75 % osuudella kaikista kontakteista). ",
"",
"El\u00e4keturvakeskus haluaa kartoittaa t\u00e4ll\u00e4 tietopyynn\u00f6ll\u00e4 tarjolla olevia asiakaspalveluj\u00e4rjestelmi\u00e4, niiden ominaisuuksia ja hinnoittelumalleja. Olemme kiinnostuneita monikanavaisista asiakaspalveluj\u00e4rjestelmist\u00e4 \/ contact center -ratkaisuista. T\u00e4m\u00e4 ilmoitus ei ole tarjouspyynt\u00f6, eik\u00e4 hankintailmoitus.",
"",
"Tietopyynn\u00f6n kysymykset ovat oheisessa liitetiedostossa. Vastaukset t\u00e4ydennet\u00e4\u00e4n kyseiseen word-dokumenttiin ja palautetaan liitetiedostona."
],
"disagreeAwardCriteriaToBePublished": false,
"awardCriteria": {
"criterionTypes": 8,
"qualityCriteria": [],
"costCriteria": [],
"priceCriterion": {},
"criterion": [],
"criteriaStatedInProcurementDocuments": false
},
"estimatedValue": {
"type": 1,
"value": 200000,
"currency": "EUR"
},
"timeFrame": {
"type": 0,
"canBeRenewed": false
},
"candidateNumberRestrictions": {
"envisagedNumber": 0,
"envisagedMinimumNumber": 0,
"envisagedMaximumNumber": 0,
"selected": 0
},
"optionsAndVariants": {
"variantsWillBeAccepted": false,
"partialOffersWillBeAccepted": false,
"options": false,
"optionType": 0
},
"tendersMustBePresentedAsElectronicCatalogs": false,
"euFunds": {
"procurementRelatedToEuProgram": false
},
"additionalInformation": [],
"awardContract": {
"contractAwarded": 0,
"awardedContracts": []
},
"validationState": 0
}
],
"communicationInformation": {
"procurementDocumentsAvailable": 0,
"additionalInformation": 1,
"additionalInformationAddress": {
"officialName": "El\u00e4keturvakeskus",
"nationalRegistrationNumber": "0116415-4",
"nutsCodes": [
"FI1B1"
],
"postalAddress": {
"streetAddress": "Tukkutorinkuja 5",
"postalCode": "00065",
"town": "El\u00e4keturvakeskus",
"country": "FI"
},
"telephoneNumber": "+358 294112238",
"email": "[email protected]",
"contactPerson": "Jyrki Hyttinen",
"mainUrl": "http:\/\/www.etk.fi",
"validationState": 0
},
"otherAddressForProcurementDocuments": {
"nutsCodes": [],
"validationState": 0
},
"sendTendersOption": 1,
"electronicAddressToSendTenders": "https:\/\/hanki.tarjouspalvelu.fi\/hanki?id=349978&tpk=5fbc2531-2aac-40d8-8d98-f57b1c11c323",
"addressToSendTenders": {
"nutsCodes": [],
"validationState": 0
},
"electronicCommunicationRequiresSpecialTools": false,
"documentsEntirelyInHilma": false,
"specsAndAdditionalDocuments": 0,
"validationState": 0
},
"contactPerson": {
"name": "Jyrki Hyttinen",
"email": "[email protected]",
"phone": "+358 294112238"
},
"procurementObject": {
"shortDescription": [
"El\u00e4keturvakeskuksen (ETK) asiakaspalvelu palvelee ETK:n asiakkaita yhteydenotoissa monikanavaisesti 'yhdelt\u00e4 luukulta'. Asiakaspalvelussa ty\u00f6skentelee yhteens\u00e4 noin 20 eri asiakaspalvelijaa, ty\u00f6vuorossa yht\u00e4aikaisesti arvioidaan olevan 5-8 asiakaspalvelijaa. Asiakaspalvelijat ty\u00f6skentelev\u00e4t ETK:n tiloissa Kalasatamassa Helsingiss\u00e4 tai et\u00e4ty\u00f6pisteess\u00e4 (tyypillisesti kotonaan). ",
"",
"Asiakaspalvelu palvelee kansalaisia, yritt\u00e4ji\u00e4 ja ty\u00f6nantajia erityisesti ulkomaanty\u00f6n vakuuttamisen, ulkomaisen el\u00e4kkeen hakemisen ja vakuuttamisen valvonnan palveluissa. Asiakkaat voivat ottaa asiakaspalveluun yhteytt\u00e4 puhelimitse, chatilla, s\u00e4hk\u00f6postitse sek\u00e4 Suomi.fi -viestit palvelun kautta. Asiakaspalvelu k\u00e4sittelee vuodessa n. 25000 asiakaskontaktia. Puhelin on ylivoimaisesti suurin palvelukanava (yli 75 % osuudella kaikista kontakteista). ",
"",
"El\u00e4keturvakeskus haluaa kartoittaa t\u00e4ll\u00e4 tietopyynn\u00f6ll\u00e4 tarjolla olevia asiakaspalveluj\u00e4rjestelmi\u00e4, niiden ominaisuuksia ja hinnoittelumalleja. Olemme kiinnostuneita monikanavaisista asiakaspalveluj\u00e4rjestelmist\u00e4 \/ contact center -ratkaisuista. T\u00e4m\u00e4 ilmoitus ei ole tarjouspyynt\u00f6, eik\u00e4 hankintailmoitus.",
"",
"Tietopyynn\u00f6n kysymykset ovat oheisessa liitetiedostossa. Vastaukset t\u00e4ydennet\u00e4\u00e4n kyseiseen word-dokumenttiin ja palautetaan liitetiedostona."
],
"estimatedValue": {
"type": 0
},
"estimatedValueCalculationMethod": [],
"mainCpvCode": {
"code": "48000000",
"name": "Ohjelmatuotteet ja tietoj\u00e4rjestelm\u00e4t",
"vocCodes": []
},
"defence": {
"nutsCodes": [],
"frameworkAgreement": {
"includesFrameworkAgreement": false,
"includesConclusionOfFrameworkAgreement": false,
"frameworkAgreementType": 0,
"frameworkEnvisagedType": 0,
"includesDynamicPurchasingSystem": false,
"dynamicPurchasingSystemInvolvesAdditionalPurchasers": false,
"dynamicPurchasingSystemWasTerminated": false,
"estimatedTotalValue": {
"type": 0
},
"duration": {
"type": 0,
"canBeRenewed": false
}
},
"subcontract": {
"tendererHasToIndicateShare": false,
"tendererHasToIndicateChange": false,
"caMayOblige": false,
"successfulTenderer": false,
"successfulTendererToSpecify": false
},
"optionsAndVariants": {
"variantsWillBeAccepted": false,
"partialOffersWillBeAccepted": false,
"options": false,
"optionType": 0
},
"totalQuantityOrScope": {
"type": 0
},
"renewals": {
"canBeRenewed": false
},
"timeFrame": {
"type": 0,
"canBeRenewed": false
}
},
"validationState": 0
},
"conditionsInformation": {
"professionalSuitabilityRequirements": [],
"economicCriteriaToParticipate": false,
"economicCriteriaDescription": [],
"economicRequiredStandards": [],
"technicalCriteriaToParticipate": false,
"technicalCriteriaDescription": [],
"technicalRequiredStandards": [],
"rulesForParticipation": [],
"restrictedToShelteredWorkshop": false,
"restrictedToShelteredProgram": false,
"reservedOrganisationServiceMission": false,
"depositsRequired": [],
"financingConditions": [],
"legalFormTaken": [],
"qualificationSystemConditions": [],
"ciriteriaForTheSelectionOfParticipants": [],
"executionOfServiceIsReservedForProfession": false,
"referenceToRelevantLawRegulationOrProvision": [],
"participationIsReservedForProfession": false,
"indicateProfession": [],
"contractPerformanceConditions": [],
"obligationToIndicateNamesAndProfessionalQualifications": false,
"validationState": 0
},
"conditionsInformationDefence": {
"depositsRequired": [],
"financingConditions": [],
"legalFormTaken": [],
"otherParticularConditions": [],
"personalSituationOfEconomicOperators": [],
"personalSituationOfSubcontractors": [],
"economicCriteriaOfEconomicOperators": [],
"economicCriteriaOfEconomicOperatorsMinimum": [],
"economicCriteriaOfSubcontractors": [],
"economicCriteriaOfSubcontractorsMinimum": [],
"technicalCriteriaOfEconomicOperators": [],
"technicalCriteriaOfEconomicOperatorsMinimum": [],
"technicalCriteriaOfSubcontractors": [],
"technicalCriteriaOfSubcontractorsMinimum": [],
"restrictedToShelteredWorkshops": false,
"restrictedToShelteredProgrammes": false,
"restrictedToParticularProfession": false,
"restrictedToParticularProfessionLaw": [],
"staffResponsibleForExecution": false,
"validationState": 0
},
"conditionsInformationNational": {
"participantSuitabilityCriteria": [],
"requiredCertifications": [],
"additionalInformation": [],
"validationState": 0,
"reservedForShelteredWorkshopOrProgram": false
},
"complementaryInformation": {
"isRecurringProcurement": false,
"estimatedTimingForFurtherNoticePublish": [],
"electronicOrderingUsed": false,
"electronicInvoicingUsed": false,
"electronicPaymentUsed": false,
"additionalInformation": [],
"validationState": 0
},
"datePublished": "2021-08-04T10:56:33.5827529",
"state": 2,
"tedPublishState": 0,
"tedValidationErrors": [],
"procedureInformation": {
"procedureType": 0,
"acceleratedProcedure": false,
"justificationForAcceleratedProcedure": [],
"contestType": 0,
"frameworkAgreement": {
"includesFrameworkAgreement": false,
"includesConclusionOfFrameworkAgreement": false,
"frameworkAgreementType": 0,
"frameworkEnvisagedType": 0,
"includesDynamicPurchasingSystem": false,
"dynamicPurchasingSystemInvolvesAdditionalPurchasers": false,
"dynamicPurchasingSystemWasTerminated": false,
"estimatedTotalValue": {
"type": 0
},
"duration": {
"type": 0,
"canBeRenewed": false
}
},
"reductionRecourseToReduceNumberOfSolutions": false,
"reserveRightToAwardWithoutNegotiations": false,
"electronicAuctionWillBeUsed": false,
"additionalInformationAboutElectronicAuction": [],
"namesOfParticipantsAlreadySelected": [],
"procurementGovernedByGPA": false,
"criteriaForEvaluationOfProjects": [],
"disagreeCriteriaForEvaluationOfProjectsPublish": false,
"mainFeaturesAward": [],
"validationState": 0
},
"tenderingInformation": {
"tendersOrRequestsToParticipateDueDateTime": "2021-09-17T23:59:00",
"languages": [
"FI"
],
"tendersMustBeValidOption": 0,
"tenderOpeningConditions": {},
"defence": {
"previousPublicationExists": false,
"hasPreviousContractNoticeOjsNumber": false,
"hasPreviousExAnteOjsNumber": false,
"payableDocuments": false,
"languageType": 0,
"languages": [],
"otherLanguage": false
},
"estimatedExecutionTimeFrame": {
"type": 0,
"canBeRenewed": false
},
"validationState": 0
},
"rewardsAndJury": {
"prizeAwarded": false,
"numberAndValueOfPrizes": [],
"detailsOfPayments": [],
"serviceContractAwardedToWinner": false,
"decisionOfTheJuryIsBinding": false,
"namesOfSelectedMembersOfJury": [],
"validationState": 0
},
"resultsOfContest": {
"contestWasTerminated": false,
"noPrizeType": 0,
"originalNoticeSentVia": 0,
"participantsContemplated": 0,
"participantsSme": 0,
"participantsForeign": 0,
"disagreeParticipantCountPublish": false,
"winners": [],
"disagreeWinnersPublish": false,
"disagreeValuePublish": false,
"validationState": 0
},
"attachments": [],
"hasAttachments": false,
"changes": [],
"isCorrigendum": false,
"isMigrated": false,
"isCancelled": false,
"cancelledReason": [],
"isLatest": true,
"language": "FI",
"proceduresForReview": {
"reviewBody": {
"nutsCodes": [],
"validationState": 0
},
"reviewProcedure": [],
"validationState": 0
},
"attachmentInformation": {
"description": [],
"links": [],
"validationState": 0
},
"modifications": {
"additionalCpvCodes": [],
"nutsCodes": [],
"mainsiteplaceWorksDelivery": [],
"descrProcurement": [],
"timeFrame": {
"type": 0,
"canBeRenewed": false
},
"justificationForDurationOverFourYears": [],
"justificationForDurationOverEightYears": [],
"totalValue": {},
"awardedToGroupOfEconomicOperators": false,
"contractors": [],
"description": [],
"reason": 0,
"reasonDescriptionEconomic": [],
"reasonDescriptionCircumstances": [],
"increaseBeforeModifications": {},
"increaseAfterModifications": {},
"validationState": 0
},
"contractAwardsDefence": [
{
"numberOfTenders": {
"disagreeTenderInformationToBePublished": false,
"total": 0
},
"contractor": {
"nutsCodes": [],
"postalAddress": {},
"isSmallMediumEnterprise": false,
"validationState": 0
},
"estimatedValue": {},
"contractValueType": 0,
"finalTotalValue": {},
"lowestOffer": {},
"highestOffer": {},
"annualOrMonthlyValue": {
"type": 0,
"canBeRenewed": false
},
"likelyToBeSubcontracted": false,
"valueOfSubcontract": {},
"valueOfSubcontractNotKnown": false,
"subcontractingDescription": [],
"allOrCertainSubcontractsWillBeAwarded": false,
"shareOfContractWillBeSubcontracted": false,
"validationState": 0
}
],
"hilmaStatistics": {
"energyEfficiencyConsidered": false,
"innovationConsidered": false,
"smeParticipationConsidered": false,
"validationState": 0
},
"isPrivateSmallValueProcurement": false,
"espdRequestReferences": [],
"hilmaSubmissionDate": "2021-08-04T10:56:33.5748996",
"dateCreated": "2021-08-04T10:56:33.5441123",
"dateModified": "2021-08-04T10:56:33.5834973"
}