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                "Aalto is currently lacking a comprehensive platform for service provisioning and process automation. Current services are split between a variety of platforms, some  of them deprecated and in need of replacement. Aalto does not have a holistic view  of the student or faculty lifecycle. This has an impact on student engagement, study  progress, and staff retention.  ",
                "To simplify the service provisioning landscape, Aalto is looking for a mainly web-based platform (SaaS) to serve a wide variety of needs, including in particular:",
                "",
                "\u2022 A device and platform independent service provisioning tool capable of process automation, customization of user-specific front ends and interfaces, usage of artificial intelligence in customer experience",
                "\u2022 A platform enabling a 360-degree view into the full lifecycle of our different  customer groups, including students and faculty",
                "\u2022 A coherent data architecture taking into account the special needs of the university environment, including standard roles set in a university environment",
                "\u2022 Flexible integration capabilities",
                "\u2022 Analytics capabilities (e.g. student marketing, study progress)",
                "\u2022 Student satisfaction metrics",
                "\u2022 Process development",
                "",
                "Aalto intention is to procure a solid service platform from a technology provider that is capable to provide both product support for its own digital product and support development insight for Aalto\u2019s strategic ambitions and vision within its product suite. ",
                "",
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