{
"id": 78869,
"procurementProjectId": 56382,
"noticeNumber": "2021-078869",
"reducedTimeLimitsForReceiptOfTenders": false,
"corrigendumAdditionalInformation": [],
"creatorSystem": "Cloudia Kilpailutus",
"type": 200,
"legalBasis": "32014L0024",
"project": {
"id": 56382,
"title": "Teleoperaattoripalvelut",
"contractType": 2,
"procurementCategory": 1,
"jointProcurement": true,
"procurementLaw": [],
"centralPurchasing": true,
"coPurchasers": [
{
"officialName": "Porin kaupunki",
"nationalRegistrationNumber": "0137323-9",
"nutsCodes": [
"FI196"
],
"postalAddress": {
"town": "Pori",
"country": "FI"
},
"email": "[email protected]",
"mainUrl": "http:\/\/www.pori.fi",
"validationState": 0
},
{
"officialName": "Sarastia Oy",
"nationalRegistrationNumber": "2360731-5",
"nutsCodes": [
"FI"
],
"postalAddress": {
"town": "Helsinki",
"country": "FI"
},
"email": "[email protected]",
"mainUrl": "http:\/\/www.sarastia.fi",
"validationState": 0
},
{
"officialName": "Uudenmaan p\u00e4ihdehuollon kuntayhtym\u00e4 Ridasj\u00e4rven p\u00e4ihdehoitokeskus",
"nationalRegistrationNumber": "0125920-9",
"nutsCodes": [
"FI1"
],
"postalAddress": {
"town": "Hyvink\u00e4\u00e4",
"country": "FI"
},
"email": "[email protected]",
"mainUrl": "http:\/\/www.sarastia.fi",
"validationState": 0
},
{
"officialName": "Satakunnan ammattikorkeakoulu SAMK",
"nationalRegistrationNumber": "2388924-4",
"nutsCodes": [
"FI1"
],
"postalAddress": {
"town": "Pori",
"country": "FI"
},
"email": "[email protected]",
"mainUrl": "http:\/\/www.sarastia.fi",
"validationState": 0
},
{
"officialName": "Valkeakosken seudun koulutuskuntayhtym\u00e4 VAAO",
"nationalRegistrationNumber": "0206289-7",
"nutsCodes": [
"FI1"
],
"postalAddress": {
"town": "Valkeakoski",
"country": "FI"
},
"email": "[email protected]",
"mainUrl": "http:\/\/www.sarastia.fi",
"validationState": 0
},
{
"officialName": "Koulutuskuntayhtym\u00e4 Tavastia (KK-Tavastia)",
"nationalRegistrationNumber": "0205303-4",
"nutsCodes": [
"FI1"
],
"postalAddress": {
"town": "H\u00e4meenlinna",
"country": "FI"
},
"email": "[email protected]",
"mainUrl": "http:\/\/www.sarastia.fi",
"validationState": 0
}
],
"validationState": 0,
"organisation": {
"id": "a483a4bf-3cba-45e9-2d8c-08d78deb351a",
"information": {
"officialName": "Sarastia Oy",
"nationalRegistrationNumber": "2360731-5",
"nutsCodes": [
"FI"
],
"postalAddress": {
"streetAddress": "Palokunnankatu 26, 3. krs",
"postalCode": "13100",
"town": "H\u00e4meenlinna",
"country": "FI"
},
"email": "[email protected]",
"contactPerson": "Tero Niemist\u00f6",
"mainUrl": "http:\/\/www.sarastia.fi",
"validationState": 0
},
"contractingAuthorityType": 16,
"contractingType": 0,
"mainActivity": 1,
"mainActivityUtilities": 0,
"validationState": 0,
"dataSource": 0,
"identifierMissing": false
},
"state": 1,
"defenceWorks": 0,
"defenceSupplies": 0,
"publish": 1,
"agricultureWorks": 0,
"isPrivate": false,
"isConcluded": false,
"tendering": 0
},
"lotsInfo": {
"divisionLots": false,
"lotsSubmittedFor": 0,
"lotsSubmittedForQuantity": 0,
"lotsMaxAwarded": false,
"lotsMaxAwardedQuantity": 0,
"lotCombinationPossible": false,
"lotCombinationPossibleDescription": [],
"validationState": 0
},
"objectDescriptions": [
{
"mainCpvCode": {},
"quantityOrScope": [],
"additionalCpvCodes": [],
"nutsCodes": [
"FI"
],
"mainsiteplaceWorksDelivery": [],
"descrProcurement": [
"Sarastia Oy pyyt\u00e4\u00e4 tarjoustanne teleoperaattori-, puhe- ja kontaktinohjauspalveluistanne tarjouspyynt\u00f6asiakirjojen mukaisesti.",
"Tarjouspyynn\u00f6n kohteena ovat Sarastia Oy:n ja sen omistajien \/ asiakkaiden teleoperaattoripalvelut, puhe- ja dataliittym\u00e4t, puhelunv\u00e4litys- ja asiakaspalveluratkaisut (contact center) SaaS-palveluina, M2M-liittym\u00e4t, takaisinsoittoratkaisut, IVR-valikot, sek\u00e4 erilaiset teleoperaattorin palveluilla toteutettavat puhe- ja datapalveluiden ratkaisut, j\u00e4rjestelm\u00e4t ja palvelut tarjouspyynt\u00f6asiakirjojen mukaisesti.",
"",
"Puitej\u00e4rjestelyyn valitaan kolme (3) tarjoajaa tarjouspyynn\u00f6n ehtojen mukaisesti. Kilpailutuksen valintaperusteena on kokonaistaloudellisesti edullisin ratkaisu. Tarjouksen hinta saa enint\u00e4\u00e4n 79 pistett\u00e4 ja laatu 21 pistett\u00e4. Puitesopimuskausi on 48kk, mutta sen sis\u00e4ll\u00e4 tilaaja ja tarjoaja voivat tehd\u00e4 eri mittaisia sopimuksia. Tarjoajat asetetaan puitej\u00e4rjestelyss\u00e4 etusijaj\u00e4rjestykseen, mutta tilaajilla \/ asiakkailla on aina oikeus poiketa etusijaj\u00e4rjestyksest\u00e4 toteuttamalla puitej\u00e4rjestelyn sis\u00e4inen kevennetty kilpailutus. Mik\u00e4li tilaaja ei k\u00e4yt\u00e4 kevennetty\u00e4 kilpailutusta, noudattaa se puitej\u00e4rjestelyn etusijaj\u00e4rjestyst\u00e4. Lis\u00e4tietoja tarjouspyynt\u00f6asiakirjoissa.",
"",
"Hankintap\u00e4\u00e4t\u00f6s ei luo sopimussuhdetta hankintayksik\u00f6n ja valitun toimittajan v\u00e4lille, vaan sopimuskausi astuu voimaan aikaisintaan sitten, kun hankintap\u00e4\u00e4t\u00f6s on saanut lainvoiman, tai kun markkinaoikeus on antanut sopimukselle t\u00e4yt\u00e4nt\u00f6\u00f6npanoluvan, ja kun sopijapuolet ovat allekirjoittaneet hankintasopimuksen. Mik\u00e4li sopimuksen synty viiv\u00e4styy valitusta tarjoajasta johtuvista syist\u00e4 (mm. sopimusehtojen t\u00e4ytt\u00e4misen puutteet), on hankintayksik\u00f6ll\u00e4 oikeus hyl\u00e4t\u00e4 annettu tarjous ja tehd\u00e4 hankinnasta uusi hankintap\u00e4\u00e4t\u00f6s. ",
"",
"Puitesopimuksen irtisanomisaika on Sarastia Oy:n puolelta kuusi (6) kuukautta ja toimittajaksi valittavien tarjoajien puolelta yhdeks\u00e4n (9) kuukautta. Tarjottujen palvelujen on t\u00e4ytett\u00e4v\u00e4 t\u00e4m\u00e4n tarjouspyynn\u00f6n ehdot ja vaatimukset. Kaikki hinnat on annettava ilman arvonlis\u00e4veroa (ALV 0%)."
],
"disagreeAwardCriteriaToBePublished": false,
"awardCriteria": {
"criterionTypes": 8,
"qualityCriteria": [],
"costCriteria": [],
"priceCriterion": {},
"criterion": [],
"criteriaStatedInProcurementDocuments": false
},
"estimatedValue": {
"type": 1,
"value": 22550000,
"currency": "EUR"
},
"timeFrame": {
"type": 2,
"months": 48,
"canBeRenewed": false
},
"candidateNumberRestrictions": {
"envisagedNumber": 0,
"envisagedMinimumNumber": 0,
"envisagedMaximumNumber": 0,
"selected": 0
},
"optionsAndVariants": {
"variantsWillBeAccepted": false,
"partialOffersWillBeAccepted": false,
"options": true,
"optionsDescription": [
"Puitesopimuskaudella tilaajalla on oikeus hankkia sellaisia tavaroita ja palveluita jotka olennaisesti liittyv\u00e4t t\u00e4m\u00e4n tarjouspyynn\u00f6n tai t\u00e4ss\u00e4 tarjouspyynn\u00f6ss\u00e4 esitettyjen tavaroiden ja palveluiden piiriin."
],
"optionType": 0
},
"tendersMustBePresentedAsElectronicCatalogs": false,
"euFunds": {
"procurementRelatedToEuProgram": false
},
"additionalInformation": [],
"awardContract": {
"contractAwarded": 0,
"noAwardedContract": {
"failureReason": 0,
"originalNoticeSentVia": 0
},
"awardedContracts": []
},
"validationState": 0
}
],
"communicationInformation": {
"procurementDocumentsAvailable": 1,
"procurementDocumentsUrl": "https:\/\/tarjouspalvelu.fi\/taitoa?id=275303&tpk=4612b3f7-d305-4577-acf9-00bc94da21fd",
"additionalInformation": 1,
"additionalInformationAddress": {
"officialName": "Sarastia Oy",
"nationalRegistrationNumber": "2360731-5",
"nutsCodes": [
"FI"
],
"postalAddress": {
"streetAddress": "Palokunnankatu 26, 3. krs",
"postalCode": "13100",
"town": "H\u00e4meenlinna",
"country": "FI"
},
"email": "[email protected]",
"contactPerson": "Tero Niemist\u00f6",
"mainUrl": "http:\/\/www.sarastia.fi",
"validationState": 0
},
"otherAddressForProcurementDocuments": {
"nutsCodes": [],
"validationState": 0
},
"sendTendersOption": 1,
"electronicAddressToSendTenders": "https:\/\/tarjouspalvelu.fi\/taitoa?id=275303&tpk=4612b3f7-d305-4577-acf9-00bc94da21fd",
"addressToSendTenders": {
"nutsCodes": [],
"validationState": 0
},
"electronicCommunicationRequiresSpecialTools": false,
"documentsEntirelyInHilma": false,
"specsAndAdditionalDocuments": 0,
"validationState": 0
},
"contactPerson": {
"name": "Tero Niemist\u00f6",
"email": "[email protected]"
},
"procurementObject": {
"shortDescription": [
"Sarastia Oy pyyt\u00e4\u00e4 tarjoustanne teleoperaattori-, puhe- ja kontaktinohjauspalveluistanne tarjouspyynt\u00f6asiakirjojen mukaisesti.",
"Tarjouspyynn\u00f6n kohteena ovat Sarastia Oy:n ja sen omistajien \/ asiakkaiden teleoperaattoripalvelut, puhe- ja dataliittym\u00e4t, puhelunv\u00e4litys- ja asiakaspalveluratkaisut (contact center) SaaS-palveluina, M2M-liittym\u00e4t, takaisinsoittoratkaisut, IVR-valikot, sek\u00e4 erilaiset teleoperaattorin palveluilla toteutettavat puhe- ja datapalveluiden ratkaisut, j\u00e4rjestelm\u00e4t ja palvelut tarjouspyynt\u00f6asiakirjojen mukaisesti.",
"",
"Puitej\u00e4rjestelyyn valitaan kolme (3) tarjoajaa tarjouspyynn\u00f6n ehtojen mukaisesti. Kilpailutuksen valintaperusteena on kokonaistaloudellisesti edullisin ratkaisu. Tarjouksen hinta saa enint\u00e4\u00e4n 79 pistett\u00e4 ja laatu 21 pistett\u00e4. Puitesopimuskausi on 48kk, mutta sen sis\u00e4ll\u00e4 tilaaja ja tarjoaja voivat tehd\u00e4 eri mittaisia sopimuksia. Tarjoajat asetetaan puitej\u00e4rjestelyss\u00e4 etusijaj\u00e4rjestykseen, mutta tilaajilla \/ asiakkailla on aina oikeus poiketa etusijaj\u00e4rjestyksest\u00e4 toteuttamalla puitej\u00e4rjestelyn sis\u00e4inen kevennetty kilpailutus. Mik\u00e4li tilaaja ei k\u00e4yt\u00e4 kevennetty\u00e4 kilpailutusta, noudattaa se puitej\u00e4rjestelyn etusijaj\u00e4rjestyst\u00e4. Lis\u00e4tietoja tarjouspyynt\u00f6asiakirjoissa.",
"",
"Hankintap\u00e4\u00e4t\u00f6s ei luo sopimussuhdetta hankintayksik\u00f6n ja valitun toimittajan v\u00e4lille, vaan sopimuskausi astuu voimaan aikaisintaan sitten, kun hankintap\u00e4\u00e4t\u00f6s on saanut lainvoiman, tai kun markkinaoikeus on antanut sopimukselle t\u00e4yt\u00e4nt\u00f6\u00f6npanoluvan, ja kun sopijapuolet ovat allekirjoittaneet hankintasopimuksen. Mik\u00e4li sopimuksen synty viiv\u00e4styy valitusta tarjoajasta johtuvista syist\u00e4 (mm. sopimusehtojen t\u00e4ytt\u00e4misen puutteet), on hankintayksik\u00f6ll\u00e4 oikeus hyl\u00e4t\u00e4 annettu tarjous ja tehd\u00e4 hankinnasta uusi hankintap\u00e4\u00e4t\u00f6s. ",
"",
"Puitesopimuksen irtisanomisaika on Sarastia Oy:n puolelta kuusi (6) kuukautta ja toimittajaksi valittavien tarjoajien puolelta yhdeks\u00e4n (9) kuukautta. Tarjottujen palvelujen on t\u00e4ytett\u00e4v\u00e4 t\u00e4m\u00e4n tarjouspyynn\u00f6n ehdot ja vaatimukset. Kaikki hinnat on annettava ilman arvonlis\u00e4veroa (ALV 0%)."
],
"estimatedValue": {
"type": 1,
"value": 22550000,
"currency": "EUR"
},
"estimatedValueCalculationMethod": [],
"mainCpvCode": {
"code": "64200000",
"name": "Televiestint\u00e4palvelut",
"vocCodes": []
},
"defence": {
"nutsCodes": [],
"frameworkAgreement": {
"includesFrameworkAgreement": false,
"includesConclusionOfFrameworkAgreement": false,
"frameworkAgreementType": 0,
"frameworkEnvisagedType": 0,
"includesDynamicPurchasingSystem": false,
"dynamicPurchasingSystemInvolvesAdditionalPurchasers": false,
"dynamicPurchasingSystemWasTerminated": false,
"estimatedTotalValue": {
"type": 0
},
"duration": {
"type": 0,
"canBeRenewed": false
}
},
"subcontract": {
"tendererHasToIndicateShare": false,
"tendererHasToIndicateChange": false,
"caMayOblige": false,
"successfulTenderer": false,
"successfulTendererToSpecify": false
},
"optionsAndVariants": {
"variantsWillBeAccepted": false,
"partialOffersWillBeAccepted": false,
"options": false,
"optionType": 0
},
"totalQuantityOrScope": {
"type": 0
},
"renewals": {
"canBeRenewed": false
},
"timeFrame": {
"type": 0,
"canBeRenewed": false
}
},
"validationState": 0
},
"conditionsInformation": {
"professionalSuitabilityRequirements": [],
"economicCriteriaToParticipate": false,
"economicCriteriaDescription": [],
"economicRequiredStandards": [],
"technicalCriteriaToParticipate": false,
"technicalCriteriaDescription": [],
"technicalRequiredStandards": [],
"rulesForParticipation": [],
"restrictedToShelteredWorkshop": false,
"restrictedToShelteredProgram": false,
"reservedOrganisationServiceMission": false,
"depositsRequired": [],
"financingConditions": [],
"legalFormTaken": [],
"qualificationSystemConditions": [],
"ciriteriaForTheSelectionOfParticipants": [],
"executionOfServiceIsReservedForProfession": false,
"referenceToRelevantLawRegulationOrProvision": [],
"participationIsReservedForProfession": false,
"indicateProfession": [],
"contractPerformanceConditions": [],
"obligationToIndicateNamesAndProfessionalQualifications": false,
"validationState": 0
},
"conditionsInformationDefence": {
"depositsRequired": [],
"financingConditions": [],
"legalFormTaken": [],
"otherParticularConditions": [],
"personalSituationOfEconomicOperators": [],
"personalSituationOfSubcontractors": [],
"economicCriteriaOfEconomicOperators": [],
"economicCriteriaOfEconomicOperatorsMinimum": [],
"economicCriteriaOfSubcontractors": [],
"economicCriteriaOfSubcontractorsMinimum": [],
"technicalCriteriaOfEconomicOperators": [],
"technicalCriteriaOfEconomicOperatorsMinimum": [],
"technicalCriteriaOfSubcontractors": [],
"technicalCriteriaOfSubcontractorsMinimum": [],
"restrictedToShelteredWorkshops": false,
"restrictedToShelteredProgrammes": false,
"restrictedToParticularProfession": false,
"restrictedToParticularProfessionLaw": [],
"staffResponsibleForExecution": false,
"validationState": 0
},
"conditionsInformationNational": {
"participantSuitabilityCriteria": [],
"requiredCertifications": [],
"additionalInformation": [],
"validationState": 0,
"reservedForShelteredWorkshopOrProgram": false
},
"complementaryInformation": {
"isRecurringProcurement": true,
"estimatedTimingForFurtherNoticePublish": [
"2025"
],
"electronicOrderingUsed": false,
"electronicInvoicingUsed": true,
"electronicPaymentUsed": true,
"additionalInformation": [],
"validationState": 0
},
"datePublished": "2021-07-15T07:40:04.3091551",
"state": 2,
"tedPublishState": 4,
"tedSubmissionId": "20210713-005416",
"tedPublishRequestSentDate": "2021-07-13T07:39:29",
"tedPublicationInfo": {
"ojs_number": "136",
"no_doc_ojs": "2021\/S 136-361126",
"publication_date": "2021-07-16T07:00:00",
"ted_links": {
"fi": "http:\/\/ted.europa.eu\/udl?uri=TED:NOTICE:361126-2021:TEXT:FI:HTML"
}
},
"tedValidationErrors": [
{
"type": "TECH",
"items": [
{
"name": "T001",
"valid": true,
"message": "XML file is valid against XSD."
},
{
"name": "T002",
"valid": true,
"message": "Metadata could be retrieved from the XML file."
},
{
"name": "T003",
"valid": true,
"message": "Unique key is active."
}
]
},
{
"type": "VALIDATION_RULES",
"items": []
}
],
"noticeOjsNumber": "2021\/S 136-361126",
"procedureInformation": {
"procedureType": 1,
"acceleratedProcedure": false,
"justificationForAcceleratedProcedure": [],
"contestType": 0,
"frameworkAgreement": {
"includesFrameworkAgreement": true,
"includesConclusionOfFrameworkAgreement": false,
"frameworkAgreementType": 2,
"envisagedNumberOfParticipants": 3,
"frameworkEnvisagedType": 0,
"includesDynamicPurchasingSystem": false,
"dynamicPurchasingSystemInvolvesAdditionalPurchasers": false,
"dynamicPurchasingSystemWasTerminated": false,
"estimatedTotalValue": {
"type": 0
},
"duration": {
"type": 0,
"canBeRenewed": false
}
},
"reductionRecourseToReduceNumberOfSolutions": false,
"reserveRightToAwardWithoutNegotiations": false,
"electronicAuctionWillBeUsed": false,
"additionalInformationAboutElectronicAuction": [],
"namesOfParticipantsAlreadySelected": [],
"procurementGovernedByGPA": true,
"criteriaForEvaluationOfProjects": [],
"disagreeCriteriaForEvaluationOfProjectsPublish": false,
"mainFeaturesAward": [],
"validationState": 0
},
"tenderingInformation": {
"tendersOrRequestsToParticipateDueDateTime": "2021-08-29T23:59:00",
"languages": [
"FI"
],
"tendersMustBeValidOption": 2,
"tendersMustBeValidForMonths": 12,
"tenderOpeningConditions": {
"openingDateAndTime": "2021-08-30T09:01:00",
"place": [
"Sarastia Oy, H\u00e4meenlinna"
],
"informationAboutAuthorisedPersons": [
"Tarjoukset avaa ja k\u00e4sittelee Sarastia Oy:n hankinta-asiantuntija Tero Niemist\u00f6. Avaustilaisuus ei ole julkinen, vaan hankintayksikk\u00f6 suorittaa sen Cloudia-j\u00e4rjestelm\u00e4ss\u00e4."
]
},
"defence": {
"previousPublicationExists": false,
"hasPreviousContractNoticeOjsNumber": false,
"hasPreviousExAnteOjsNumber": false,
"payableDocuments": false,
"languageType": 0,
"languages": [],
"otherLanguage": false
},
"estimatedExecutionTimeFrame": {
"type": 0,
"canBeRenewed": false
},
"validationState": 0
},
"rewardsAndJury": {
"prizeAwarded": false,
"numberAndValueOfPrizes": [],
"detailsOfPayments": [],
"serviceContractAwardedToWinner": false,
"decisionOfTheJuryIsBinding": false,
"namesOfSelectedMembersOfJury": [],
"validationState": 0
},
"resultsOfContest": {
"contestWasTerminated": false,
"noPrizeType": 0,
"originalNoticeSentVia": 0,
"participantsContemplated": 0,
"participantsSme": 0,
"participantsForeign": 0,
"disagreeParticipantCountPublish": false,
"winners": [],
"disagreeWinnersPublish": false,
"disagreeValuePublish": false,
"validationState": 0
},
"tedNoDocExt": "2021-078869",
"attachments": [],
"hasAttachments": false,
"changes": [],
"isCorrigendum": false,
"isMigrated": false,
"isCancelled": false,
"cancelledReason": [],
"isLatest": true,
"language": "FI",
"proceduresForReview": {
"reviewBody": {
"officialName": "Markkinaoikeus",
"nutsCodes": [],
"postalAddress": {
"streetAddress": "Radanrakentajantie 5",
"postalCode": "00520",
"town": "Helsinki",
"country": "FI"
},
"telephoneNumber": "+358 295643300",
"email": "[email protected]",
"mainUrl": "http:\/\/www.oikeus.fi\/markkinaoikeus",
"validationState": 0
},
"reviewProcedure": [],
"validationState": 0
},
"attachmentInformation": {
"description": [],
"links": [],
"validationState": 0
},
"modifications": {
"additionalCpvCodes": [],
"nutsCodes": [],
"mainsiteplaceWorksDelivery": [],
"descrProcurement": [],
"timeFrame": {
"type": 0,
"canBeRenewed": false
},
"justificationForDurationOverFourYears": [],
"justificationForDurationOverEightYears": [],
"totalValue": {},
"awardedToGroupOfEconomicOperators": false,
"contractors": [],
"description": [],
"reason": 0,
"reasonDescriptionEconomic": [],
"reasonDescriptionCircumstances": [],
"increaseBeforeModifications": {},
"increaseAfterModifications": {},
"validationState": 0
},
"contractAwardsDefence": [
{
"numberOfTenders": {
"disagreeTenderInformationToBePublished": false,
"total": 0
},
"contractor": {
"nutsCodes": [],
"postalAddress": {},
"isSmallMediumEnterprise": false,
"validationState": 0
},
"estimatedValue": {},
"contractValueType": 0,
"finalTotalValue": {},
"lowestOffer": {},
"highestOffer": {},
"annualOrMonthlyValue": {
"type": 0,
"canBeRenewed": false
},
"likelyToBeSubcontracted": false,
"valueOfSubcontract": {},
"valueOfSubcontractNotKnown": false,
"subcontractingDescription": [],
"allOrCertainSubcontractsWillBeAwarded": false,
"shareOfContractWillBeSubcontracted": false,
"validationState": 0
}
],
"hilmaStatistics": {
"energyEfficiencyConsidered": false,
"innovationConsidered": false,
"smeParticipationConsidered": false,
"validationState": 0
},
"isPrivateSmallValueProcurement": false,
"espdRequestReferences": [],
"hilmaSubmissionDate": "2021-07-13T07:38:59.4787438",
"dateCreated": "2021-07-13T07:38:59.1651691",
"dateModified": "2021-07-16T07:00:21.0703861"
}