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"creatorSystem": "Cloudia Kilpailutus",
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"title": "Pohjanmaan hyvinvointialueen asiakaspalautej\u00e4rjestelm\u00e4n sek\u00e4 asiakaskyselyty\u00f6kalun hankinta ",
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"email": "[email protected]",
"contactPerson": "Niklas Teir",
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"Pohjanmaan hyvinvointialue on kolmentoista Pohjanmaan kunnan muodostama kuntayhtym\u00e4, joka vuoden 2022 alusta l\u00e4htien j\u00e4rjest\u00e4\u00e4 sosiaali- ja terveydenhuollon palvelut j\u00e4senkuntiensa l\u00e4hes 170 000 asukkaalle. Pohjanmaan hyvinvointialueella tulee ty\u00f6skentelem\u00e4\u00e4n noin 7000 sosiaali- ja terveydenhuollon ammattilaista. Pohjanmaan hyvinvointialue toimii kaksikielisen\u00e4 organisaationa, ja enemmist\u00f6kieli asiakkailla on ruotsin kieli. ",
"",
"Etsimme nyt kumppania toteuttamaan kanssamme Pohjanmaan hyvinvointialueen j\u00e4rjest\u00e4mien palveluiden asiakastyytyv\u00e4isyyden mittaamiseen ja arviointiin sek\u00e4 seurantaan. ",
"",
"Pohjanmaan hyvinvointialue on uusi toimija, joten my\u00f6s asiakastyytyv\u00e4isyyden mittaamisen suhteen aloitamme puhtaalta p\u00f6yd\u00e4lt\u00e4. ",
"",
"Asiakaspalautej\u00e4rjestelm\u00e4n t\u00e4rkein tavoite on, ett\u00e4 palveluita k\u00e4ytt\u00e4v\u00e4t asiakkaat saavat sujuvasti annettua palautteensa palveluista ja annettu palaute raportoidaan visuaalisesti ja selke\u00e4sti s\u00e4\u00e4nn\u00f6llisesti organisaation eri tasoille vertailtavaan muotoon. Haluamme, ett\u00e4 asiakkaan palvelutarpeisiin vastataan ja asiointi hoituu meill\u00e4 vaivattomasti ja sujuvasti. Tulemme panostamaan digitalisiin palveluihin ja tavoitteita ovat esimerkiksi s\u00e4hk\u00f6isten palvelujen k\u00e4yt\u00f6n laajentaminen sek\u00e4 ihmisten palveluiden tarjoaminen l\u00e4hell\u00e4 ihmisten kotia. "
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