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"Hankinnan kohteena on CSC - Tieteen tietotekniikan keskus Oy:n valvontapalvelu.",
"",
"1. VALVONTAPALVELUN SIS\u00c4LT\u00d6",
"",
"CSC:n m\u00e4\u00e4ritt\u00e4mien palveluiden, j\u00e4rjestelmien ja verkkoymp\u00e4rist\u00f6n valvonta Palveluaikana tarjoajan valvomossa. ",
"",
"1. Valvontatapahtumien vastaanottaminen",
" 1.2. Automaattisten h\u00e4iri\u00f6ilmoitusten (valvomon\u00e4ytt\u00f6) vastaanotto.",
" 1.3. Vikailmoitusten ja muiden tiedustelujen vastaanotto Palveluaikana erikseen sovituilta tahoilta (puhelin, tekstiviesti, s\u00e4hk\u00f6posti).",
"",
"2. Valvontatapahtumien k\u00e4sittely",
" 2.1 Vikakohtaisen prosessin mukaisesti yksi tai useampi seuraavista",
" 2.1.1. Vikatilanteen analysointi ja rajaaminen.",
" 2.1.2. Yksinkertaiset, etuk\u00e4teen sovitut omat viankorjaustoimenpiteet. ",
" 2.1.3. Viankorjauksen eskalointi oikeille tahoille.",
" 2.2. Tiedottaminen vikatilanteista sovitulla tavalla (s\u00e4hk\u00f6posti, puhelin, tekstiviesti) sek\u00e4 h\u00e4iri\u00f6n aikana ett\u00e4 j\u00e4lkik\u00e4teen (esim. seuraavana aamuna).",
"",
"3. Tilannekuvan yll\u00e4pito",
" 3.1. Tilannekuvan ker\u00e4\u00e4minen ja jakaminen vikatilanteista ja palautumisen etenemisest\u00e4.",
" 3.2. Tilannetiedusteluihin vastaaminen erikseen sovituille tahoille.",
"",
"Valvontapalvelu k\u00e4sittelee arviolta 50-100 valvontatapahtumaa vuodessa. Volyymi voi kasvaa tulevaisuudessa.",
"",
"2. TARKENTAVIA VAATIMUKSIA",
"",
"1. Ajat",
" 1.1 Palveluaika on 24\/7\/365 lukuun ottamatta CSC:n normaalia ty\u00f6aikaa (arkisin 8.30-16.00). Palveluaikaan sis\u00e4ltyy my\u00f6s kaikki arkipyh\u00e4t, lauantait ja sunnuntait.",
"Vikakohtaisessa prosessissa voidaan tarvittaessa m\u00e4\u00e4ritell\u00e4 tarkempia aikarajoitteita.",
"",
" 1.2. Reagointiaika: puhelinsoitolla tai automaattisen h\u00e4lytyksen tullessa k\u00e4ynnistyviin vianhallintatapahtumiin reagointiaika on 15 minuuttia, jonka kuluessa k\u00e4sittely alkaa. Tapahtuman k\u00e4sittelyn aloittamisesta ty\u00f6 etenee yht\u00e4jaksoisesti, kunnes tapahtuma on k\u00e4sitelty loppuun.",
"",
" 1.3. Ratkaisuaika: Valvontapalvelun tavoittelema ratkaisuaika kiireellisille yhteydenotoille on 1 tunti. Valvontapalvelun n\u00e4k\u00f6kulmasta ratkaisuajalla tarkoitetaan aikaa, jonka kuluessa vikatilanne on analysoitu, vikakohde tunnistettu ja viankorjaus on k\u00e4ynnistetty tai ohjattu viankorjauksesta vastaavalle ulkopuoliselle taholle.",
"",
"",
"2. Turvallisuusvaatimukset",
" 2.1. Valvontapalvelu toteuttaa kansallisen Katakri-auditointikriteerist\u00f6n suojaustaso IV vaatimukset.",
" 2.2. Palvelutoimittajalla valvontapalvelua tekev\u00e4t henkil\u00f6t on oltava nimettyj\u00e4. CSC varaa oikeuden teett\u00e4\u00e4 henkil\u00f6ille turvallisuusselvitys.",
" 2.3. Valvontapalvelu on toteutettu kokonaisuudessaan Suomessa.",
"",
"3. Kielitaito: Valvontapalvelu pystyy viestim\u00e4\u00e4n v\u00e4hint\u00e4\u00e4n sek\u00e4 suomeksi ett\u00e4 englanniksi.",
""
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"1.1. Palvelupyynt\u00f6jen ja muiden tiedustelujen vastaanotto Palveluaikana erikseen sovituilta tahoilta.",
"1.2. Palvelupyynt\u00f6jen pohjalta yksinkertaiset, etuk\u00e4teen sovitut vakiomuutokset CSC:n ja CSC:n asiakkaiden laitteisiin ja j\u00e4rjestelmiin. ",
"2. OPTIO: tietoturvavalvomo (SOC-palvelu)",
"2.1 tietoturvauhkien havainnointi, tunnistaminen, est\u00e4minen, vastatoimet ja tietoturvah\u00e4iri\u00f6ist\u00e4 palautuminen sek\u00e4 tietoturvah\u00e4iri\u00f6iden hallintaan liittyv\u00e4t teht\u00e4v\u00e4t ja edell\u00e4 mainitttuihin liittyv\u00e4 automaatio",
"2.2. palveluaika kuten tarjouspyynn\u00f6n kohdassa II.2.4) Kuvaus hankinnasta kohta 2. TARKENTAVIA VAATIMUKSIA kohta 1. ",
"",
"36kk:n Sopimuskauden j\u00e4lkeen sopimuskausi jatkuu toistaiseksi voimassa olevana. Sopimuksen irtisanomisaika on Tilaajalla 3 kuukautta ja Toimittajalla 6 kuukautta."
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"",
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" 1.2. Automaattisten h\u00e4iri\u00f6ilmoitusten (valvomon\u00e4ytt\u00f6) vastaanotto.",
" 1.3. Vikailmoitusten ja muiden tiedustelujen vastaanotto Palveluaikana erikseen sovituilta tahoilta (puhelin, tekstiviesti, s\u00e4hk\u00f6posti).",
"",
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" 2.1 Vikakohtaisen prosessin mukaisesti yksi tai useampi seuraavista",
" 2.1.1. Vikatilanteen analysointi ja rajaaminen.",
" 2.1.2. Yksinkertaiset, etuk\u00e4teen sovitut omat viankorjaustoimenpiteet. ",
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" 2.2. Tiedottaminen vikatilanteista sovitulla tavalla (s\u00e4hk\u00f6posti, puhelin, tekstiviesti) sek\u00e4 h\u00e4iri\u00f6n aikana ett\u00e4 j\u00e4lkik\u00e4teen (esim. seuraavana aamuna).",
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" 3.2. Tilannetiedusteluihin vastaaminen erikseen sovituille tahoille.",
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