{
"id": 73414,
"procurementProjectId": 53486,
"noticeNumber": "2021-073414",
"reducedTimeLimitsForReceiptOfTenders": false,
"corrigendumAdditionalInformation": [],
"creatorSystem": "Cloudia Kilpailutus",
"type": 9902,
"project": {
"id": 53486,
"title": "Joukkoliikenteen asiakastyytyv\u00e4isyystutkimus (pienhankinta, erityisalat)",
"contractType": 2,
"procurementCategory": 1,
"referenceNumber": "TRE:887\/2021",
"jointProcurement": false,
"procurementLaw": [],
"centralPurchasing": false,
"coPurchasers": [],
"validationState": 0,
"organisation": {
"id": "512b7533-bd78-44df-2cc4-08d78deb351a",
"information": {
"officialName": "Tampereen kaupunki \/ Joukkoliikenne",
"nationalRegistrationNumber": "0211675-2",
"department": "Tuomi Logistiikka Oy",
"nutsCodes": [
"FI197"
],
"postalAddress": {
"streetAddress": "PL 487",
"postalCode": "33101",
"town": "Tampere",
"country": "FI"
},
"telephoneNumber": "+358 417306679",
"email": "[email protected]",
"contactPerson": "Eetu Sillanp\u00e4\u00e4",
"mainUrl": "http:\/\/www.tuomilogistiikka.fi",
"validationState": 0
},
"contractingAuthorityType": 4,
"contractingType": 0,
"mainActivity": 64,
"mainActivityUtilities": 0,
"validationState": 0,
"dataSource": 0,
"identifierMissing": false
},
"state": 1,
"defenceWorks": 0,
"defenceSupplies": 0,
"publish": 2,
"agricultureWorks": 0,
"isPrivate": false,
"isConcluded": false,
"tendering": 0
},
"lotsInfo": {
"divisionLots": false,
"lotsSubmittedFor": 1,
"lotsSubmittedForQuantity": 0,
"lotsMaxAwarded": false,
"lotsMaxAwardedQuantity": 0,
"lotCombinationPossible": false,
"validationState": 0
},
"objectDescriptions": [
{
"mainCpvCode": {},
"additionalCpvCodes": [],
"nutsCodes": [
"FI197"
],
"descrProcurement": [
"Hankinnan kohteena on joukkoliikenteen asiakastyytyv\u00e4isyystutkimuksen hankinta Tampereen kaupungin joukkoliikenneyksik\u00f6n k\u00e4ytt\u00f6\u00f6n. ",
"",
"Hankinnan kohteina ovat jalkautuvan asiakastyytyv\u00e4isyystutkimuksen, s\u00e4hk\u00f6isen kyselylomakkeen ja raportointij\u00e4rjestelm\u00e4n hankinnasta. Lis\u00e4ksi hankinnan kohteeseen kuuluu pakollinen optio br\u00e4nditutkimuksesta.",
"",
"JALKAUTUVA ASIAKASTYYTYV\u00c4ISYYSTUTKIMUS",
"",
"Jalkautuvalalla asiakastyytyv\u00e4isyystutkimuksella tarkoitetaan joukkoliikennev\u00e4lineiss\u00e4 linjakohtaisesti toteutettavaa kyselylomakkeen avulla teht\u00e4v\u00e4\u00e4 jalkautuvaa asiakastyytyv\u00e4isyystutkimusta. Asiakastyytyv\u00e4isyystutkimusta tehd\u00e4\u00e4n kuukausittain ennalta m\u00e4\u00e4ritetyill\u00e4 linjoilla ja ennalta m\u00e4\u00e4ritettyin\u00e4 ajankohtina. Tutkimusten tuloksia k\u00e4ytet\u00e4\u00e4n asiakastyytyv\u00e4isyyden seurantaan, liikennepalvelujen kehitt\u00e4miseen ja liikenn\u00f6intisopimuksiin sis\u00e4ltyvien kannustepalkkioiden maksuperusteisiin. ",
"",
"Vastausten ker\u00e4\u00e4misen tulee tapahtua joukkoliikennev\u00e4lineess\u00e4 ja kohdistua kyseiseen matkaan. Kuukausittain asiakastyytyv\u00e4isyytt\u00e4 mitataan noin 1500 asiakkaalta eri linjoilta ja eri vuorokauden aikaan. Linjakohtaisesti ker\u00e4tt\u00e4v\u00e4 vastausm\u00e4\u00e4r\u00e4 vaihtelee 30-200 vastaajan v\u00e4lill\u00e4 riippuen linjan matkustajam\u00e4\u00e4rist\u00e4. ",
"",
"Tutkimusalueeseen kuuluu Tampereen lis\u00e4ksi Kangasala, Lemp\u00e4\u00e4l\u00e4, Nokia, Pirkkala ja Yl\u00f6j\u00e4rvi. Tutkimuksen tekeminen ei kuitenkaan edellyt\u00e4 erikseen muihin kuntiin matkustamista, vaan vastaukset on mahdollista ker\u00e4t\u00e4 siten, ett\u00e4 kyselylomakkeen jakaja nousee Tampereelta kyseist\u00e4 linjaa kulkevaan joukkoliikennev\u00e4lineeseen ja palaa sill\u00e4 takaisin. ",
"",
"S\u00c4HK\u00d6INEN KYSELYLOMAKE",
"",
"Hankinnan kohteena olevaa s\u00e4hk\u00f6ist\u00e4 kyselylomaketta k\u00e4ytet\u00e4\u00e4n jalkautuvan asiakastyytyv\u00e4isyystutkimuksen rinnalla joukkoliikenteen asiakastyytyv\u00e4isyystiedon ker\u00e4\u00e4miseen. S\u00e4hk\u00f6iselt\u00e4 kyselylomakkeelta vaaditut ominaisuudet on kuvattu tarkemmin Hankinnan kohteen kriteerit -v\u00e4lilehdell\u00e4 ja tarjouspyynn\u00f6n liitteiss\u00e4.",
"",
"RAPORTOINTIJ\u00c4RJESTELM\u00c4",
"",
"Hankinnan kohteena olevaa raportointij\u00e4rjestelm\u00e4\u00e4 k\u00e4ytet\u00e4\u00e4n asiakastyytyv\u00e4isyystutkimuksilla, s\u00e4hk\u00f6isell\u00e4 kyselomakkeella ja mahdollisella br\u00e4nditutkimuksella ker\u00e4tyn tiedon k\u00e4sittelemiseen ja raportoimiseen. Raportointij\u00e4rjestelm\u00e4lt\u00e4 vaaditut ominaisuudet on kuvattu tarkemmin Hankinnan kohteen kriteerit -v\u00e4lilehdell\u00e4 ja tarjouspyynn\u00f6n liitteiss\u00e4.",
"",
"Hankinta tehd\u00e4\u00e4n kahden vuoden sopimuskaudelle. Sopimuskausi pyrit\u00e4\u00e4n k\u00e4ynnist\u00e4m\u00e4\u00e4n mahdollisimman pian hankintap\u00e4\u00e4t\u00f6ksen saatua lainvoiman. Kuitenkin aikaisintaan 1.8.2021. Sopimusta on mahdollista jatkaa tilaajan p\u00e4\u00e4t\u00f6ksell\u00e4 kahdella yhden vuoden pituisella optiokaudella.",
"",
"Hankinnassa k\u00e4ytet\u00e4\u00e4n ty\u00f6llist\u00e4misehtoa sosiaalisena kriteerin\u00e4."
],
"disagreeAwardCriteriaToBePublished": false,
"awardCriteria": {
"criterionTypes": 5,
"qualityCriteria": [
{
"criterion": "Hinta",
"weighting": "100"
}
],
"costCriteria": [],
"priceCriterion": {
"weighting": "100"
},
"criterion": [],
"criteriaStatedInProcurementDocuments": false
},
"estimatedValue": {
"type": 0
},
"timeFrame": {
"type": 2,
"months": 24,
"canBeRenewed": true,
"renewalDescription": [
"Sopimuskautta on mahdollista jatkaa tilaajan p\u00e4\u00e4t\u00f6ksell\u00e4 kahdella yhden vuoden pituisella optiokaudella."
]
},
"candidateNumberRestrictions": {
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"envisagedMaximumNumber": 0,
"selected": 0
},
"optionsAndVariants": {
"variantsWillBeAccepted": false,
"partialOffersWillBeAccepted": false,
"options": false,
"optionType": 0
},
"tendersMustBePresentedAsElectronicCatalogs": false,
"euFunds": {
"procurementRelatedToEuProgram": false
},
"awardContract": {
"contractAwarded": 0,
"awardedContracts": []
},
"validationState": 0
}
],
"communicationInformation": {
"procurementDocumentsAvailable": 1,
"procurementDocumentsUrl": "https:\/\/tarjouspalvelu.fi\/tuomilogistiikka?id=345518&tpk=267476aa-de06-46b6-8da3-8b9590b88dce",
"additionalInformation": 1,
"additionalInformationAddress": {
"officialName": "Tampereen kaupunki \/ Joukkoliikenne",
"nationalRegistrationNumber": "0211675-2",
"department": "Tuomi Logistiikka Oy",
"nutsCodes": [
"FI197"
],
"postalAddress": {
"streetAddress": "PL 487",
"postalCode": "33101",
"town": "Tampere",
"country": "FI"
},
"telephoneNumber": "+358 417306679",
"email": "[email protected]",
"contactPerson": "Eetu Sillanp\u00e4\u00e4",
"mainUrl": "http:\/\/www.tuomilogistiikka.fi",
"validationState": 0
},
"otherAddressForProcurementDocuments": {
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"validationState": 0
},
"sendTendersOption": 1,
"electronicAddressToSendTenders": "https:\/\/tarjouspalvelu.fi\/tuomilogistiikka?id=345518&tpk=267476aa-de06-46b6-8da3-8b9590b88dce",
"addressToSendTenders": {
"nutsCodes": [],
"validationState": 0
},
"electronicCommunicationRequiresSpecialTools": false,
"documentsEntirelyInHilma": false,
"specsAndAdditionalDocuments": 0,
"validationState": 0
},
"contactPerson": {
"name": "Eetu Sillanp\u00e4\u00e4",
"email": "[email protected]",
"phone": "+358 417306679"
},
"procurementObject": {
"shortDescription": [
"Hankinnan kohteena on joukkoliikenteen asiakastyytyv\u00e4isyystutkimuksen hankinta Tampereen kaupungin joukkoliikenneyksik\u00f6n k\u00e4ytt\u00f6\u00f6n. ",
"",
"Hankinnan kohde koostuu jalkautuvan asiakastyytyv\u00e4isyystutkimuksen, raportointij\u00e4rjestelm\u00e4n ja s\u00e4hk\u00f6isen kyselylomakkeen hankinnasta. Lis\u00e4ksi hankinnan kohteeseen kuuluu pakollinen optio br\u00e4nditutkimuksesta.",
"",
"Kyseess\u00e4 on erityisalojen hankintalain (1398\/2016) EU-kynnysarvon alittava tavaran hankinta. Hankinnan ennakoitu arvo on 240 000 euroa, joka alittaa erityisalojen hankintalain 13 \u00a7:n mukaisen kynnysarvon. ",
"",
"Hankinnassa k\u00e4ytet\u00e4\u00e4n ty\u00f6llist\u00e4misehtoa sosiaalisena kriteerin\u00e4. ",
"",
" ",
""
],
"estimatedValueCalculationMethod": [],
"mainCpvCode": {
"code": "79342311",
"name": "Asiakastyytyv\u00e4isyystutkimus",
"vocCodes": []
},
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"frameworkAgreement": {
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"includesConclusionOfFrameworkAgreement": false,
"frameworkAgreementType": 0,
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"includesDynamicPurchasingSystem": false,
"dynamicPurchasingSystemInvolvesAdditionalPurchasers": false,
"dynamicPurchasingSystemWasTerminated": false,
"estimatedTotalValue": {
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},
"duration": {
"type": 0,
"canBeRenewed": false
}
},
"subcontract": {
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"tendererHasToIndicateChange": false,
"caMayOblige": false,
"successfulTenderer": false,
"successfulTendererToSpecify": false
},
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"partialOffersWillBeAccepted": false,
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"totalQuantityOrScope": {
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"renewals": {
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},
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"conditionsInformation": {
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"technicalCriteriaToParticipate": false,
"restrictedToShelteredWorkshop": false,
"restrictedToShelteredProgram": false,
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"executionOfServiceIsReservedForProfession": false,
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"obligationToIndicateNamesAndProfessionalQualifications": false,
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"restrictedToShelteredProgrammes": false,
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"staffResponsibleForExecution": false,
"validationState": 0
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"conditionsInformationNational": {
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"complementaryInformation": {
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"estimatedTimingForFurtherNoticePublish": [],
"electronicOrderingUsed": false,
"electronicInvoicingUsed": false,
"electronicPaymentUsed": false,
"additionalInformation": [],
"validationState": 0
},
"datePublished": "2021-05-12T11:08:20.9807581",
"state": 2,
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},
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"electronicAuctionWillBeUsed": false,
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"disagreeCriteriaForEvaluationOfProjectsPublish": false,
"national": {
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"limitedNumberOfParticipants": false,
"numberOfParticipants": 0
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"tenderingInformation": {
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"languages": [
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"tenderOpeningConditions": {
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"payableDocuments": false,
"languageType": 0,
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"language": "FI",
"proceduresForReview": {
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"postalCode": "33101",
"town": "Tampere",
"country": "FI"
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"mainUrl": "https:\/\/www.tampere.fi\/",
"validationState": 0
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"espdRequestReferences": [],
"dateCreated": "2021-05-12T11:08:20.8999995",
"dateModified": "2021-05-12T11:08:20.9815627"
}