{ "id": 73014, "procurementProjectId": 53208, "noticeNumber": "2021-073014", "reducedTimeLimitsForReceiptOfTenders": false, "corrigendumAdditionalInformation": [], "type": 9901, "project": { "id": 53208, "title": "Chat-palvelun valmisratkaisu", "contractType": 1, "procurementCategory": 1, "referenceNumber": "", "jointProcurement": false, "procurementLaw": [], "centralPurchasing": false, "coPurchasers": [], "creatorId": "93341a5e-2c5b-4175-b3e9-fba479f56be4", "validationState": 2, "organisation": { "id": "4e5dc830-e7df-4aa8-2c89-08d78deb351a", "information": { "officialName": "Etel\u00e4-Pohjanmaan Sairaanhoitopiirin kuntayhtym\u00e4", "nationalRegistrationNumber": "0243096-0", "department": "", "nutsCodes": [ "FI194" ], "postalAddress": { "streetAddress": "Hanneksenrinne 7", "postalCode": "60220", "town": "Sein\u00e4joki", "country": "FI" }, "telephoneNumber": "+358 64155553", "email": "[email protected]", "contactPerson": "Hankintakeskus", "mainUrl": "www.epshp.fi", "validationState": 2 }, "contractingAuthorityType": 16, "otherContractingAuthorityType": "", "contractingType": 0, "mainActivity": 32, "otherMainActivity": "", "mainActivityUtilities": 0, "validationState": 2, "dataSource": 3, "identifierMissing": false, "whyIdentifierIsMissing": [] }, "state": 0, "defenceWorks": 0, "defenceSupplies": 0, "defenceCategory": {}, "disagreeToPublishNoticeBasedOnDefenceServiceCategory4": false, "publish": 2, "agricultureWorks": 0, "isPrivate": false, "isConcluded": false, "tendering": 2, "dateCreated": "2021-05-07T10:54:46.7242864", "dateModified": "2021-05-07T10:54:46.7242864" }, "lotsInfo": { "divisionLots": false, "lotsSubmittedFor": 0, "lotsSubmittedForQuantity": 0, "lotsMaxAwarded": false, "lotsMaxAwardedQuantity": 0, "lotCombinationPossible": false, "lotCombinationPossibleDescription": [], "validationState": 2 }, "objectDescriptions": [ { "mainCpvCode": { "code": "", "name": "", "vocCodes": [] }, "quantityOrScope": [], "additionalCpvCodes": [], "nutsCodes": [ "FI194" ], "mainsiteplaceWorksDelivery": [], "descrProcurement": [ "Hankinnan kohteena on chat-palvelun valmisratkaisu Etel\u00e4-Pohjanmaan tulevan hyvinvointialueen k\u00e4ytt\u00f6\u00f6n. Etel\u00e4-Pohjanmaan asukasm\u00e4\u00e4r\u00e4 on noin 200 000. Alueella on 18 kuntaa, jotka ovat muodostaneet kahdeksan perustason sote-organisaatiota. Lis\u00e4ksi alueella toimii kehitysvammapalveluiden tuottamiseen erikoistunut Eskoon kuntayhtym\u00e4. Alueelta valitaan ensin pilotointikohde ja pilotin perusteella mahdollisesti p\u00e4\u00e4tet\u00e4\u00e4n jatkotoimista. Tavoitteenamme on tarjota asiakkaille nykyaikainen ja sujuva yhteydenottokanava sote-palveluihin. Chat-palvelun ratkaisun avulla tavoitellaan nykyaikaista matalan kynnyksen palvelukanavaa korvaamaan osittain puhelinkontakteja ja vastaanottok\u00e4yntej\u00e4. ", "", "Alla on kuvattu t\u00e4ll\u00e4 hetkell\u00e4 tiedossa olevia tarpeita, joita tietoj\u00e4rjestelm\u00e4lle asetetaan. ", "", "Ratkaisun tulee mahdollistaa asiakkaan yhteydenotto anonyymisti sek\u00e4 tunnistautuen suomi.fi\u2013palvelun kautta. Ammattilaisen vahvaan tunnistautumiseen tarvitaan AD-integraatio. ", "", "Ratkaisun tulee mahdollistaa chatbotin k\u00e4yt\u00f6n. ", "", "Ratkaisun tulee olla sosiaali- ja terveydenhuollon k\u00e4ytt\u00f6\u00f6n tietoturvallisia noudattaen EU:n tietosuoja-asetusta. Chat-yhteyden tulee olla tietosuojattu. ", "", "J\u00e4rjestelm\u00e4ss\u00e4 tulee olla mahdollista tuottaa raportteja ja tilastoja helposti ja monipuolisesti. Ratkaisuehdotuksessa tulee kuvata mit\u00e4 raportteja voidaan tuottaa suoraan j\u00e4rjestelm\u00e4st\u00e4 ja mit\u00e4 \/ miten tietoja voidaan siirt\u00e4\u00e4 raportointij\u00e4rjestelmiin. ", "", "Kirjallisen esittelymateriaalin tulee sis\u00e4lt\u00e4\u00e4 ainakin: ", "", "\u2022\tRatkaisun toiminnallinen kuvaus ", "\u2022\tRatkaisun toteutusmalli ", "\u2022\tRatkaisun tekniset vaatimukset ", "\u2022\tRatkaisun komponentit ja yhteensopivuus ", "\u2022\tIntegroitavuus muihin j\u00e4rjestelmiin tai palveluihin ", "\u2022\tRatkaisussa k\u00e4sitelt\u00e4v\u00e4n tai syntyv\u00e4n tiedon elinkaari ja s\u00e4ilytt\u00e4minen ", "\u2022\tRatkaisun hallinta ", "\u2022\tRatkaisun k\u00e4ytt\u00e4j\u00e4hallinta ", "\u2022\tRatkaisun tietoturvan ja tietosuojan kuvaus ", "\u2022\tYll\u00e4pidon tarve ", "\u2022\tTukipalvelut ", "\u2022\tMahdolliset referenssipaikat ja tulevaisuuden n\u00e4kym\u00e4t ", "\u2022\tRatkaisun ja palvelun laskutusperiaatteet ", "\u2022\tRatkaisun r\u00e4\u00e4t\u00e4l\u00f6it\u00e4vyys ", "", "T\u00e4m\u00e4 ilmoitus ei ole hankintailmoitus eik\u00e4 tarjouspyynt\u00f6, eik\u00e4 sen julkaisemisella aloiteta tarjouskilpailua, vaan kyseess\u00e4 on esiselvitykseen liittyv\u00e4 markkinakartoitus. Markkinakartoitukseen annetut vastaukset eiv\u00e4t sido vastaajaa mill\u00e4\u00e4n tavalla suhteessa mahdolliseen my\u00f6hemmin toteutettavaan hankintaan. ", "", "Markkinakartoitus ei velvoita Etel\u00e4-Pohjanmaan sairaanhoitopiiri\u00e4 toteuttamaan j\u00e4rjestelm\u00e4\u00e4 markkinakartoituksen mukaisella tavalla. ", "" ], "disagreeAwardCriteriaToBePublished": false, "awardCriteria": { "criterionTypes": 0, "qualityCriteria": [], "costCriteria": [], "priceCriterion": {}, "criterion": [ "" ], "criteriaStatedInProcurementDocuments": false }, "estimatedValue": { "type": 0, "currency": "EUR", "disagreeToBePublished": false, "doesNotExceedNationalThreshold": false }, "timeFrame": { "type": 0, "canBeRenewed": false, "renewalDescription": [] }, "candidateNumberRestrictions": { "envisagedNumber": 0, "envisagedMinimumNumber": 0, "envisagedMaximumNumber": 0, "objectiveCriteriaForChoosing": [], "selected": 0 }, "optionsAndVariants": { "variantsWillBeAccepted": false, "partialOffersWillBeAccepted": false, "options": false, "optionsDescription": [], "optionType": 0 }, "tendersMustBePresentedAsElectronicCatalogs": false, "euFunds": { "procurementRelatedToEuProgram": false, "projectIdentification": [] }, "additionalInformation": [], "awardContract": { "contractAwarded": 0, "noAwardedContract": { "failureReason": 0, "originalNoticeSentVia": 0, "originalEsender": { "login": "", "customerLogin": "", "tedNoDocExt": "" }, "originalNoticeSentViaOther": "" }, "awardedContracts": [ { "contractNumber": "", "contractTitle": "", "numberOfTenders": { "disagreeTenderInformationToBePublished": false, "total": 0 }, "disagreeContractorInformationToBePublished": false, "contractors": [], "initialEstimatedValueOfContract": { "currency": "" }, "finalTotalValue": { "type": 0, "currency": "", "disagreeToBePublished": false, "doesNotExceedNationalThreshold": false }, "likelyToBeSubcontracted": false, "valueOfSubcontract": { "currency": "" }, "subcontractingDescription": [], "exAnteSubcontracting": { "allOrCertainSubcontractsWillBeAwarded": false, "shareOfContractWillBeSubcontracted": false }, "pricePaidForBargainPurchases": { "currency": "" }, "notPublicFields": { "communityOrigin": false, "nonCommunityOrigin": false, "countries": [], "awardedToTendererWithVariant": false, "abnormallyLowTendersExcluded": false }, "concessionRevenue": { "currency": "" }, "pricesAndPayments": { "currency": "" }, "concessionValueAdditionalInformation": [] } ] }, "qualificationSystemDuration": { "type": 0, "renewal": false, "necessaryFormalities": [] }, "validationState": 2 } ], "communicationInformation": { "procurementDocumentsAvailable": 0, "procurementDocumentsUrl": "", "additionalInformation": 0, "additionalInformationAddress": { "nutsCodes": [], "postalAddress": {}, "validationState": 0 }, "otherAddressForProcurementDocuments": { "officialName": "", "nationalRegistrationNumber": "", "department": "", "nutsCodes": [], "postalAddress": { "streetAddress": "", "postalCode": "", "town": "", "country": "" }, "telephoneNumber": "", "email": "", "contactPerson": "", "mainUrl": "", "validationState": 0 }, "sendTendersOption": 8, "addressToSendTenders": { "nutsCodes": [], "postalAddress": {}, "email": "[email protected]", "validationState": 0 }, "electronicCommunicationRequiresSpecialTools": false, "electronicCommunicationInfoUrl": "", "documentsEntirelyInHilma": false, "specsAndAdditionalDocuments": 0, "specsAndAdditionalDocumentsAddress": { "nutsCodes": [], "postalAddress": {}, "validationState": 0 }, "electronicAccess": "", "validationState": 2 }, "contactPerson": { "name": "", "email": "[email protected]", "phone": "" }, "procurementObject": { "shortDescription": [ "Etel\u00e4-Pohjanmaan sairaanhoitopiirin kuntayhtym\u00e4 haluaa tietopyynn\u00f6n avulla selvitt\u00e4\u00e4 chat- ja chatbot-palveluihin kehitettyj\u00e4 tietoj\u00e4rjestelmi\u00e4 ja kutsuu toimittajia esittelem\u00e4\u00e4n j\u00e4rjestelmi\u00e4\u00e4n ja niiden toimintaperiaatteita kirjallisessa muodossa.", "", "Pyyd\u00e4mme halukkaita toimittajia l\u00e4hett\u00e4m\u00e4\u00e4n kirjallista esittelymateriaalia 21.5.2021 klo: 12:00 menness\u00e4. Materiaalit tulee l\u00e4hett\u00e4\u00e4 s\u00e4hk\u00f6postitse osoitteella: [email protected] ja otsikoida: Chat-palvelut. Kirjallisen materiaalin perusteella ty\u00f6ryhm\u00e4 valitsee ne toimijat, joihin tutustutaan tarkemmin my\u00f6hemmin j\u00e4rjestett\u00e4viss\u00e4 esittelytilaisuuksissa, jotka pidet\u00e4\u00e4n 26-27.5.2021 et\u00e4yhteyden v\u00e4lityksell\u00e4." ], "estimatedValue": { "type": 0, "currency": "EUR", "disagreeToBePublished": false, "doesNotExceedNationalThreshold": false }, "estimatedValueCalculationMethod": [], "mainCpvCode": { "code": "48000000", "name": "Ohjelmatuotteet ja tietoj\u00e4rjestelm\u00e4t", "vocCodes": [] }, "totalValue": { "type": 0, "currency": "", "disagreeToBePublished": false, "doesNotExceedNationalThreshold": false }, "defence": { "mainsiteplaceWorksDelivery": [], "nutsCodes": [], "frameworkAgreement": { "includesFrameworkAgreement": false, "includesConclusionOfFrameworkAgreement": false, "frameworkAgreementType": 0, "frameworkEnvisagedType": 0, "includesDynamicPurchasingSystem": false, "dynamicPurchasingSystemInvolvesAdditionalPurchasers": false, 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false, "additionalDeliveries": false, "repetitionExisting": false, "designContestAward": false, "commodityMarket": false, "advantageousTerms": false, "advantageousPurchaseReason": 0, "justification": [] }, "d2": { "noTenders": false, "pureResearch": false, "providedByOnlyParticularOperator": false, "reasonForNoCompetition": 0, "extremeUrgency": false, "additionalDeliveries": false, "repetitionExisting": false, "designContestAward": false, "commodityMarket": false, "advantageousTerms": false, "advantageousPurchaseReason": 0, "bargainPurchase": false, "justification": [] }, "d3": { "noTenders": false, "procedureType": 0, "otherServices": false, "productsManufacturedForResearch": false, "allTenders": false, "providedByOnlyParticularOperator": false, "reasonForNoCompetition": 0, "crisisUrgency": false, "extremeUrgency": false, "additionalDeliveries": false, "repetitionExisting": false, "commodityMarket": false, "advantageousTerms": false, "advantageousPurchaseReason": 0, "maritimeService": 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