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"Pohjois-Pohjanmaan sairaanhoitopiiri (PPSHP) on hankkimassa k\u00e4ytt\u00f6\u00f6ns\u00e4 asiakaspalautelaitteita tukemaan ja t\u00e4ydent\u00e4m\u00e4\u00e4n s\u00e4hk\u00f6isell\u00e4 palautej\u00e4rjestelm\u00e4ll\u00e4 saatavaa asiakaspalautetietoa. Palautelaitteiden avulla ker\u00e4t\u00e4\u00e4n palautetta Oulun yliopistollisessa sairaalassa (OYS) asioivilta potilailta\/asiakkailta.",
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"Hankinnan kohteena on 20 kpl hymynaama -palautetablettilaitetta potilaiden ja heid\u00e4n l\u00e4heistens\u00e4 palautteenantok\u00e4ytt\u00f6\u00f6n sek\u00e4 niihin liittyv\u00e4 palautteenhallinta- ja raportointiratkaisu, jonka avulla palautteet vastaanotetaan, v\u00e4litet\u00e4\u00e4n, analysoidaan ja raportoidaan. Palautelaitteiden odotamme olevan omalla jalallaan seisovia ja PPSHP:n omilla br\u00e4ndeill\u00e4 varustettavia.",
"",
"Tavoitteenamme on parantaa asiakaspalvelua ja toiminnan asiakasl\u00e4ht\u00f6isyytt\u00e4 potilailtamme ja heid\u00e4n l\u00e4heisilt\u00e4\u00e4n saadun palautteen avulla. Palautteesta rakennetaan integraatio sairaanhoitopiirin johdonraportointij\u00e4rjestelm\u00e4\u00e4n johdon p\u00e4\u00e4t\u00f6ksenteon tueksi. Lis\u00e4ksi tavoitteena on lis\u00e4t\u00e4 palautetiedon m\u00e4\u00e4r\u00e4\u00e4 asiakkaalle yksinkertaisella ja helposti saavutettavalla ja k\u00e4ytett\u00e4v\u00e4ll\u00e4 palautekanavalla sek\u00e4 tehostaa ja nopeuttaa saadun palautetiedon ajantasaista hy\u00f6dynnett\u00e4vyytt\u00e4 organisaation eri tasoilla. ",
"",
"Hankittavan ratkaisun tulisi olla tuotantok\u00e4yt\u00f6ss\u00e4 vuoden 2020 loppuun menness\u00e4. Ennen tuotantok\u00e4yt\u00f6n aloitusta ratkaisu pilotoidaan OYS-ymp\u00e4rist\u00f6ss\u00e4. ",
"",
"Toiminnallisuusvaatimukset ja integraatiovaatimukset on kuvattu tarkemmin liitteess\u00e4 1 (vaatimusm\u00e4\u00e4rittely).",
"",
"",
"",
"",
""
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