{
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        "title": "Palautteenhallintaj\u00e4rjestelm\u00e4 - Kymsote",
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        "isConcluded": false
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        "lotsSubmittedFor": 0,
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        "lotsMaxAwardedQuantity": 0,
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        "validationState": 0
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            },
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            ],
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                "Hankinnan kohteena on Saas-palveluna tarjottava kokonaisvaltainen CX\/EX palautteenhallintaj\u00e4rjestelm\u00e4. J\u00e4rjestelm\u00e4n tulee soveltua sek\u00e4 Kymsoten asiakkaille (terveydenhuolto ja sosiaalipalvelut) ett\u00e4 henkil\u00f6st\u00f6lle teht\u00e4vien erilaisten kokemusta ja tyytyv\u00e4isyytt\u00e4 mittaavien kyselyjen toteuttamiseen, tukemassa kehitt\u00e4mist\u00e4, muutoksen johtamista ja strategian toimeenpanoa.",
                "",
                "HANKINNAN KOHTEENA",
                "- j\u00e4rjestelm\u00e4n k\u00e4ytt\u00f6\u00f6notto (j\u00e4ljemp\u00e4n\u00e4 toimitusprojekti)",
                "- j\u00e4rjestelm\u00e4n tuki- ja yll\u00e4pitopalvelut (j\u00e4ljemp\u00e4n\u00e4 jatkuvat palvelut)",
                "",
                "J\u00e4rjestelm\u00e4, tietoturva ja muut j\u00e4rjestelm\u00e4n toiminnan kannalta oleelliset p\u00e4ivitykset kuuluvat palveluhintaan.",
                "",
                "Toimittaja vastaa ohjelmistokokonaisuuteen liittyvien palvelinten k\u00e4ytt\u00f6j\u00e4rjestelm\u00e4-, tietokanta-, ja muiden ohjelmien (mm. virusturva) sek\u00e4 tuotteeseen liittyvien komponenttiversioiden ja integraatioiden p\u00e4ivitysten testauksesta.",
                "",
                "OPTIONA",
                "- my\u00f6hemmin toteutettavat lis\u00e4ominaisuudet, laajennukset, integraatiot, koulutus, konsultointi ja muut erikseen tilattavat asiantuntijapalvelut (j\u00e4ljemp\u00e4n\u00e4 asiantuntijapalvelut).",
                "",
                "",
                "",
                "",
                ""
            ],
            "disagreeAwardCriteriaToBePublished": false,
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                "costCriteria": [],
                "priceCriterion": {},
                "criterion": [],
                "criteriaStatedInProcurementDocuments": false
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                    "Yll\u00e4pito- ja palvelusopimusta voidaan jatkaa toistaiseksi voimassaolevana, kuitenkin siten ett\u00e4 palvelu tarvittaessa kilpailutetaan noin viiden (5) vuoden v\u00e4lein."
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            },
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                "envisagedMaximumNumber": 0,
                "selected": 0
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            "optionsAndVariants": {
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                "partialOffersWillBeAccepted": false,
                "options": true,
                "optionsDescription": [
                    "Tilaaja varaa mahdollisuuden tilata valitulta palveluntuottajalta sopimuksen",
                    "perusteella erikseen sopimuksen kohteen toteuttamiseksi tarpeellisia palveluita,",
                    "jatkokehityst\u00e4, koulutusta, konsultointia, intergaatioihin ja rajapintoihin liittyv\u00e4\u00e4 ty\u00f6t\u00e4",
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            "validationState": 0
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            "contactPerson": "Marika Hannukkala",
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            "email": "[email protected]",
            "contactPerson": "Marika Hannukkala",
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        "name": "Marika Hannukkala",
        "email": "[email protected]"
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            "Kymenlaakson sosiaali- ja terveyspalvelujen kuntayhtym\u00e4 ( Kymsote) pyyt\u00e4\u00e4 tarjoustanne kokonaisvaltaisesta CX\/EX asiakas- ja henkil\u00f6st\u00f6palautteenhallintaj\u00e4rjestelm\u00e4st\u00e4 Saas-palveluna. ",
            "",
            "Hankinnan kohde ja sit\u00e4 koskevat vaatimukset on kuvattu yksityiskohtaisesti tarjouspyynn\u00f6ss\u00e4 ja sen liitteiss\u00e4.",
            ""
        ],
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                "tendererHasToIndicateChange": false,
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            "",
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            ""
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        "participationIsReservedForProfession": false,
        "obligationToIndicateNamesAndProfessionalQualifications": false,
        "validationState": 0
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        "restrictedToShelteredProgrammes": false,
        "restrictedToParticularProfession": false,
        "staffResponsibleForExecution": false,
        "validationState": 0
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    "conditionsInformationNational": {
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        "reservedForShelteredWorkshopOrProgram": false
    },
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        "estimatedTimingForFurtherNoticePublish": [],
        "electronicOrderingUsed": false,
        "electronicInvoicingUsed": true,
        "electronicPaymentUsed": false,
        "additionalInformation": [],
        "validationState": 0
    },
    "datePublished": "2020-10-23T09:50:06.8073462",
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    "tedPublishState": 4,
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    },
    "tedValidationErrors": [
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            "type": "TECH",
            "items": [
                {
                    "name": "T001",
                    "valid": true,
                    "message": "XML file is valid against XSD."
                },
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                    "name": "T002",
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                "Tarjouspyynn\u00f6ss\u00e4 ilmoitetut kellonajat ovat Suomen aikoja.",
                ""
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