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"additionalProcedureInformation": [
"Suorahankinnasta on H\u00e4meenlinnan kaupungin tietohallintojohtajan viranhaltijap\u00e4\u00e4t\u00f6s 19 \/ 14.4.2020.",
"",
"Sopimuksen kokonaisarvo on arvio, joka ei sido H\u00e4meenlinnan kaupunkia."
],
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"annexes": {
"directNational": {
"purchaseType": 1,
"justification": [
"Hankinnan ennakoitu arvo ylitt\u00e4\u00e4 kansallisen kynnysarvon, mutta alittaa EU-kynnysarvon. Hankintalain 40 \u00a7:n 1 momentin 2 kohdan mukaan hankintayksikk\u00f6 voi tehd\u00e4 suorahankinnan, jos teknisest\u00e4 tai yksinoikeuden suojaamiseen liittyv\u00e4st\u00e4 syyst\u00e4 vain tietty toimittaja voi toteuttaa hankinnan. Hankintayksik\u00f6n n\u00e4kemyksen mukaan vain Bisnode voi toteuttaa hankinnan.",
"",
"Suorahankinta tehd\u00e4\u00e4n seuraavin perustein:",
"- Muita t\u00e4llaiseen yhteisty\u00f6hankkeeseen huomioiden tekninen toteutus, raportoinnin automaattisuus, konsultointi ja eri tulosalueiden v\u00e4linen vertailu (terveyspalvelut ovat jo mukana palvelussa) soveltuvia tarjoajia ei ole tiedossa.",
"- J\u00e4rjestelm\u00e4 mahdollistaa asiakaspalautteen proaktiivisen mittauksen l\u00e4hell\u00e4 todellisia palvelutapahtumia. Kun asiakaspalaute kysyt\u00e4\u00e4n tekstiviestill\u00e4 k\u00e4ynnin j\u00e4lkeen, se saadaan my\u00f6s tarvittaessa yksil\u00f6ity\u00e4 tiettyyn k\u00e4yntiin ja ty\u00f6ntekij\u00e4\u00e4n. T\u00e4m\u00e4 mahdollistaa kyvyn reagoida vastaanotettuihin palautteisiin nopeasti ja palautteiden k\u00e4sittely pystyt\u00e4\u00e4n ohjaamaan aina oikeille esimiehille k\u00e4sitelt\u00e4v\u00e4ksi reaaliajassa.",
"- Bisnoden palvelu tuottaa kokonaisvaltaisen ja yhten\u00e4isen dokumentointi- ja raportointin\u00e4kym\u00e4n ker\u00e4ttyihin palautteisiin, ja niiden yhtenev\u00e4\u00e4n vertailuun eri tulosyksik\u00f6iden v\u00e4lill\u00e4.",
"- Bisnoden tuottaman palvelun raportointi on monipuolista ja asiakaskokemuksen tasoa pystyt\u00e4\u00e4n tarkastelemaan monipuolisilla palautteisiin liittyvill\u00e4 taustatekij\u00f6ill\u00e4. Palautteiden hallinnointi ei rajoitu numeerisen ja rakenteellisen palautteen raportointiin, my\u00f6s asiakkaiden avoimet palautteet k\u00e4sitell\u00e4\u00e4n aihealueittain ja palautteen sentimentin mukaan koneellisesti, joka puolestaan auttaa palveluiden johtoa selvitt\u00e4m\u00e4\u00e4n tuottamansa palvelun kehityskohteet ja menestystekij\u00e4t."
]
}
},
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"dateCreated": "2020-04-20T11:45:15.2688944",
"dateModified": "2020-04-20T11:45:15.3146334"
}