{
"id": 40237,
"procurementProjectId": 31921,
"noticeNumber": "2020-040237",
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"corrigendumAdditionalInformation": [],
"creatorSystem": "Cloudia Kilpailutus",
"type": 200,
"legalBasis": "32014L0024",
"project": {
"id": 31921,
"title": "Kirkon keskusrahasto: Service Desk -ratkaisu",
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"referenceNumber": "DKIR\/114\/02.06.01\/2020",
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"postalCode": "00131",
"town": "Helsinki",
"country": "FI"
},
"telephoneNumber": "+358 918021",
"email": "[email protected]",
"mainUrl": "http:\/\/evl.fi",
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{
"mainCpvCode": {
"code": "48000000",
"name": "Ohjelmatuotteet ja tietoj\u00e4rjestelm\u00e4t",
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},
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"name": "Ohjelmatuotteet ja tietoj\u00e4rjestelm\u00e4t",
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"descrProcurement": [
"Hankinnan kohteena on Service Desk -ratkaisu palvelutoiminnan tueksi ja kehitt\u00e4miseksi. Ohjelmiston ja tukipalvelujen lis\u00e4ksi hankinnan kohteeseen kuuluu k\u00e4ytt\u00f6\u00f6nottoon, koulutukseen ja konsultointiin liittyvi\u00e4 palveluja.",
"",
"Ohjelmistossa k\u00e4sitell\u00e4\u00e4n ja hallitaan asiakkaiden palvelupyynt\u00f6j\u00e4 ja palveluihin liittyvi\u00e4 h\u00e4iri\u00f6ilmoituksia. Ohjelmisto on Suomen ev.lut. kirkon sis\u00e4isten asiakkaiden (15 000), palvelupyynt\u00f6jen ensisijainen k\u00e4sittelyv\u00e4yl\u00e4. Palvelupyynt\u00f6jen k\u00e4sittelij\u00f6iden kokonaism\u00e4\u00e4r\u00e4 on nykyisin noin 150 henkil\u00f6\u00e4. Suljettujen palvelupyynt\u00f6jen m\u00e4\u00e4r\u00e4 nelj\u00e4ss\u00e4 palvelukokonaisuudessa oli vuonna 2019 yhteens\u00e4 l\u00e4hes 100 000 kpl. Palvelukokonaisuudet ovat Kipa (Kirkon palvelukeskus), Kirjuri (kirkon j\u00e4sentietoj\u00e4rjestelm\u00e4), Lukkari (seurakuntien verkkosivustot) ja Kirkon keskusrahaston IT-tuki. K\u00e4ytt\u00f6\u00f6notto tehd\u00e4\u00e4n vaiheittain. Ensimm\u00e4isin\u00e4 aloitetaan Kipan ja Kirjurin k\u00e4ytt\u00f6\u00f6notot heti toukokuussa 2020, ja kaikki palvelukokonaisuudet tulee olla k\u00e4yt\u00f6ss\u00e4 viimeist\u00e4\u00e4n syyskuussa 2020. K\u00e4ytt\u00f6\u00f6notto sis\u00e4lt\u00e4\u00e4 koulutukset. Toimittajan tulee j\u00e4rjest\u00e4\u00e4 koulutus tilaajan nimetyille teknisille p\u00e4\u00e4k\u00e4ytt\u00e4jille. Lis\u00e4ksi toimittajan tulee j\u00e4rjest\u00e4\u00e4 verkkokoulutukset palvelupyynt\u00f6jen k\u00e4sittelij\u00f6ille. Palvelupyynt\u00f6jen k\u00e4sittelij\u00f6iden koulutukset toteutetaan noin kahden tunnin pituisina verkkokoulutuksina. Verkkokoulutus j\u00e4rjestet\u00e4\u00e4n jokaiselle palvelukokonaisuudelle eli niit\u00e4 j\u00e4rjestet\u00e4\u00e4n yhteens\u00e4 4 kappaletta. Verkkokoulutukset tallennetaan, jotta niit\u00e4 voi katsoa j\u00e4lkik\u00e4teen. Tarkempi k\u00e4ytt\u00f6\u00f6noton aikataulu sovitaan valitun toimittajan kanssa.",
"",
"Kirkkohallituksella on k\u00e4yt\u00f6ss\u00e4 nykyisin kaksi ratkaisua ja tavoitteena on siirty\u00e4 yhteen yhten\u00e4iseen ITIL 2011 prosesseja ja toimintatapoja tukevan ratkaisun k\u00e4ytt\u00f6\u00f6n. Tilaaja huolehtii nykyisten j\u00e4rjestelmien palvelupyynt\u00f6jen talteen ottamisesta. ",
"",
"Ratkaisun on oltava monikanavainen, joka sis\u00e4lt\u00e4\u00e4 mm. itsepalveluportaalin, s\u00e4hk\u00f6posti-integraation ja chat -toiminnallisuudet. Ratkaisussa tulee olla avoimet rajapinnat, joilla t\u00e4m\u00e4 voidaan tarvittaessa integroida eri toimittajien Service Desk-ohjelmistoihin. Ratkaisun tulee sis\u00e4lt\u00e4\u00e4 monipuolinen raportointity\u00f6kalu, joka mahdollistaa raporttien muodostamisen k\u00e4ytt\u00e4j\u00e4n itse m\u00e4\u00e4riteltyjen SQL-kyselyjen kautta. ",
"",
"Vaatimusluetteloliitteess\u00e4 (liite 2) on listattuna ne ominaisuudet, joita valittavan ohjelmiston tulee v\u00e4hint\u00e4\u00e4n sis\u00e4lt\u00e4\u00e4. Vaatimusluetteloliitteess\u00e4 listattujen lis\u00e4vaatimusten toteutuminen ei ole pakollista, mutta ne vaikuttavat tarjousten laadulliseen vertailuun.",
"",
"Service Desk -ratkaisu voidaan tarjota SaaS\/PaaS -palveluna, jossa tulee huomioida tietoturvaan ja tietosuojaan liittyv\u00e4t asiat. Palvelun pit\u00e4\u00e4 sijaita yksityisess\u00e4 pilvess\u00e4, johon KIRKKO-verkko on jatkettu tietoliikenneteknisin ratkaisuin. Vaihtoehtona on my\u00f6s sijoittaa palvelu On-Premis-palvelimille.",
"",
"Kilpailutuksen perusteella valitaan yksi toimittaja. Tarjouspyynn\u00f6ss\u00e4 esitetyt hankintam\u00e4\u00e4r\u00e4t ovat arvioita, eik\u00e4 sopimus muodosta tilaajalle m\u00e4\u00e4r\u00e4ostovelvoitetta tai palveluntuottajalle yksinoikeutta tuottaa palvelua.",
"",
"Tarjous on teht\u00e4v\u00e4 suomen kielell\u00e4.",
"",
"Tavoitteena kilpailutusprosessissa on tarjota kaikille potentiaalisille toimijoille yht\u00e4l\u00e4iset mahdollisuudet osallistua kilpailutukseen hankintalain tasapuolisuuden, syrjim\u00e4tt\u00f6myyden, avoimuuden ja suhteellisuuden vaatimusten mukaisesti.",
"",
"Tarjoajilla ei ole oikeutta saada korvausta tekem\u00e4st\u00e4\u00e4n tarjouksesta tai muista asiakirjoista.",
""
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"",
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