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                "Aalto is currently lacking a comprehensive platform for service provisioning and process automation. Current services are split between a variety of platforms, some of them deprecated and in need of replacement. Aalto does not have a holistic view of the student or faculty lifecycle. This has an impact on student engagement, study progress, and staff retention. ",
                "",
                "To simplify the service provisioning landscape, Aalto is looking for a mainly web-based platform (SaaS) to serve a wide variety of needs, including in particular:",
                "",
                "\u2022\tA device and platform independent service provisioning tool capable of process automation, customization of user-specific front ends and interfaces, usage of artificial intelligence in customer experience",
                "\u2022\tA platform enabling a 360-degree view into the full lifecycle of our different customer groups, including students and faculty",
                "\u2022 A coherent data architecture taking into account the special needs of the university environment, including standard roles set in a university environment",
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