{ "id": 29655, "procurementProjectId": 24575, "noticeNumber": "2019-022743", "reducedTimeLimitsForReceiptOfTenders": false, "corrigendumAdditionalInformation": [], "creatorSystem": "Cloudia Kilpailutus", "type": 500, "legalBasis": "32014L0025", "project": { "id": 0, "title": "Asiakaspalvelujen tukipalvelut", "contractType": 2, "procurementCategory": 4, "jointProcurement": false, "procurementLaw": [], "centralPurchasing": false, "coPurchasers": [], "validationState": 2, "organisation": { "id": "1438650d-af5d-42ab-2f98-08d78deb351a", "information": { "officialName": "Caruna Oy", "nationalRegistrationNumber": "1618314-7", "nutsCodes": [ "FI" ], "postalAddress": { "streetAddress": "Upseerinkatu 2", "postalCode": "02600", "town": "Espoo", "country": "FI" }, "telephoneNumber": "+358 405725822", "email": "[email protected]", "contactPerson": "Mari Gromoff", "mainUrl": "http:\/\/www.caruna.fi", "validationState": 2 }, "contractingAuthorityType": 0, "contractingType": 2, "mainActivity": 0, "mainActivityUtilities": 2, "validationState": 0 }, "state": 0, "defenceWorks": 0, "defenceSupplies": 0, "publish": 1, "agricultureWorks": 0, "isPrivate": false, "isConcluded": false }, "lotsInfo": { "divisionLots": false, "lotsSubmittedFor": 0, "lotsSubmittedForQuantity": 0, "lotsMaxAwarded": false, "lotsMaxAwardedQuantity": 0, "lotCombinationPossible": false, "validationState": 2 }, "objectDescriptions": [ { "mainCpvCode": {}, "additionalCpvCodes": [ { "code": "64214200", "name": "Puhelinvaihdepalvelut", "vocCodes": [] } ], "nutsCodes": [ "FI" ], "mainsiteplaceWorksDelivery": [], "descrProcurement": [ "Palvelukokonaisuuteen kuuluvat seuraavat palvelut:\n\n- Vikap\u00e4ivystyspalvelu (24\/7\/365)\n- Sopimus- ja laskupalvelu\n- Vaihdepalvelu\n- Myyj\u00e4palvelu\n- Puunkaatoapu\n- Uusien loppuasiakaspalveluiden k\u00e4yt\u00f6n tuki\n- Tilap\u00e4inen Tilaajan tuottamien palvelujen siirto Palveluntuottajalle\n- Muut palvelut\n\nPalveluntuottaja tuottaa Tilaajalle m\u00e4\u00e4ritettyjen Palveluiden asiakaskohtaamiset kokonaisvaltaisena asiakaspalveluna, laadukkaasti, kustannustehokkaasti ja turvallisesti. Palvelukielin\u00e4 kaikissa Palveluissa ovat suomi, ruotsi ja englanti. Palvelua tuotetaan ensivaiheessa puhelin-, s\u00e4hk\u00f6posti- ja chat-palvelukanavissa.\n\nPalvelujen sis\u00e4lt\u00f6 on kuvattu tarkemmin tarjouspyynn\u00f6n luonnoksen liitteess\u00e4 01 Palvelukuvaus_LUONNOS. Hankinnan kohteen kuvaus tarkentuu neuvottelumenettelyn kuluessa.\n\n\n" ], "disagreeAwardCriteriaToBePublished": false, "awardCriteria": { "criterionTypes": 8, "qualityCriteria": [], "costCriteria": [], "priceCriterion": {}, "criterion": [], "criteriaStatedInProcurementDocuments": false }, "estimatedValue": { "type": 0, "value": 4000000, "currency": "EUR", "disagreeToBePublished": false }, "timeFrame": { "type": 2, "days": 0, "months": 24, "canBeRenewed": true, "renewalDescription": [ "Tilaajalla on oikeus jatkaa sopimuskautta 1 + 1 optiovuodella. P\u00e4\u00e4t\u00f6s option \nk\u00e4yt\u00f6st\u00e4 ja kestosta tehd\u00e4\u00e4n erikseen." ] }, "candidateNumberRestrictions": { "envisagedNumber": 0, "envisagedMinimumNumber": 0, "envisagedMaximumNumber": 0, "objectiveCriteriaForChoosing": [], "selected": 0 }, "optionsAndVariants": { "variantsWillBeAccepted": false, "partialOffersWillBeAccepted": false, "options": false, "optionType": 0 }, "tendersMustBePresentedAsElectronicCatalogs": false, "euFunds": { "procurementRelatedToEuProgram": false }, "additionalInformation": [], "awardContract": { "contractAwarded": 0, "noAwardedContract": { "failureReason": 0, "originalNoticeSentVia": 0 }, "awardedContract": { "numberOfTenders": { "disagreeTenderInformationToBePublished": false, "total": 0 }, "disagreeContractorInformationToBePublished": false, "contractors": [], "initialEstimatedValueOfContract": {}, "finalTotalValue": { "type": 0 }, "likelyToBeSubcontracted": false, "valueOfSubcontract": {}, "notPublicFields": { "communityOrigin": false, "nonCommunityOrigin": false, "awardedToTendererWithVariant": false, "abnormallyLowTendersExcluded": false } } }, "validationState": 2 } ], "communicationInformation": { "procurementDocumentsAvailable": 1, "procurementDocumentsUrl": "https:\/\/tarjouspalvelu.fi\/caruna", "additionalInformation": 1, "additionalInformationAddress": { "validationState": 0 }, "otherAddressForProcurementDocuments": { "validationState": 0 }, "sendTendersOption": 1, "electronicAddressToSendTenders": "https:\/\/tarjouspalvelu.fi\/caruna?id=258627&tpk=dc027a6d-91ca-4476-bcbe-2e60081bcbfd", "addressToSendTenders": { "validationState": 0 }, "electronicCommunicationRequiresSpecialTools": false, "documentsEntirelyInHilma": false, "specsAndAdditionalDocuments": 0, "validationState": 2 }, "contactPerson": { "name": "Mari Gromoff", "email": "[email protected]", "phone": "+358 405725822" }, "procurementObject": { "shortDescription": [ "Palvelukokonaisuuteen kuuluvat seuraavat palvelut:\n\n- Vikap\u00e4ivystyspalvelu (24\/7\/365)\n- Sopimus- ja laskupalvelu\n- Vaihdepalvelu\n- Myyj\u00e4palvelu\n- Puunkaatoapu\n- Uusien loppuasiakaspalveluiden k\u00e4yt\u00f6n tuki\n- Tilap\u00e4inen Tilaajan tuottamien palvelujen siirto Palveluntuottajalle\n- Muut palvelut\n\nPalveluntuottaja tuottaa Tilaajalle m\u00e4\u00e4ritettyjen Palveluiden asiakaskohtaamiset kokonaisvaltaisena asiakaspalveluna, laadukkaasti, kustannustehokkaasti ja turvallisesti. Palvelukielin\u00e4 kaikissa Palveluissa ovat suomi, ruotsi ja englanti. Palvelua tuotetaan ensivaiheessa puhelin-, s\u00e4hk\u00f6posti- ja chat-palvelukanavissa.\n\nPalvelujen sis\u00e4lt\u00f6 on kuvattu tarkemmin tarjouspyynn\u00f6n luonnoksen liitteess\u00e4 01 Palvelukuvaus_LUONNOS. Hankinnan kohteen kuvaus tarkentuu neuvottelumenettelyn kuluessa.\n" ], "estimatedValue": { "type": 0, "value": 4000000, "currency": "EUR", "disagreeToBePublished": false }, "mainCpvCode": { "code": "79342300", "name": "Asiakaspalvelu", "vocCodes": [] }, "totalValue": { "type": 0 }, "validationState": 2 }, "conditionsInformation": { "professionalSuitabilityRequirements": [], "economicCriteriaToParticipate": false, "economicCriteriaDescription": [], "economicRequiredStandards": [], "technicalCriteriaToParticipate": false, "technicalCriteriaDescription": [], "technicalRequiredStandards": [], "rulesForParticipation": [], "restrictedToShelteredWorkshop": false, "restrictedToShelteredProgram": false, "reservedOrganisationServiceMission": false, "depositsRequired": [], "financingConditions": [], "legalFormTaken": [], "ciriteriaForTheSelectionOfParticipants": [], "executionOfServiceIsReservedForProfession": false, "referenceToRelevantLawRegulationOrProvision": [], "participationIsReservedForProfession": false, "contractPerformanceConditions": [], "obligationToIndicateNamesAndProfessionalQualifications": false, "validationState": 2 }, "complementaryInformation": { "isRecurringProcurement": false, "estimatedTimingForFurtherNoticePublish": [], "electronicOrderingUsed": false, "electronicInvoicingUsed": false, "electronicPaymentUsed": false, "additionalInformation": [], "validationState": 2 }, "datePublished": "2019-11-05T16:30:11", "state": 2, "tedPublishState": 4, "tedSubmissionId": "20191105-005198", "tedPublishRequestSentDate": "2019-11-04T00:00:00", "tedPublicationInfo": { "ojs_number": "2019\/S 214-526418", "no_doc_ojs": "2019\/S 214-526418", "publication_date": "2019-11-06T10:00:00", "ted_links": {} }, "tedValidationErrors": [], "noticeOjsNumber": "2019\/S 214-526418", "procedureInformation": { "procedureType": 7, "acceleratedProcedure": false, "justificationForAcceleratedProcedure": [], "contestType": 0, "frameworkAgreement": { "includesFrameworkAgreement": false, "includesConclusionOfFrameworkAgreement": false, "frameworkAgreementType": 0, "frameworkEnvisagedType": 0, "includesDynamicPurchasingSystem": false, "dynamicPurchasingSystemInvolvesAdditionalPurchasers": false, "justificationForDurationOverFourYears": [], "dynamicPurchasingSystemWasTerminated": false, "estimatedTotalValue": { "type": 0 }, "duration": { "type": 0, "canBeRenewed": false } }, "reductionRecourseToReduceNumberOfSolutions": false, "reserveRightToAwardWithoutNegotiations": false, "electronicAuctionWillBeUsed": false, "procurementGovernedByGPA": true, "disagreeCriteriaForEvaluationOfProjectsPublish": false, "mainFeaturesAward": [], "validationState": 2 }, "tenderingInformation": { "tendersOrRequestsToParticipateDueDateTime": "2019-11-21T12:00:00", "languages": [ "FI" ], "tendersMustBeValidOption": 2, "tendersMustBeValidForMonths": 6, "tenderOpeningConditions": { "place": [], "informationAboutAuthorisedPersons": [] }, "estimatedExecutionTimeFrame": { "type": 3, "canBeRenewed": false }, "validationState": 2 }, "attachments": [], "hasAttachments": false, "changes": [], "isCorrigendum": false, "isMigrated": true, "isCancelled": false, "cancelledReason": [], "isLatest": true, "language": "FI", "proceduresForReview": { "reviewBody": { "officialName": "Markkinaoikeus", "postalAddress": { "streetAddress": "Radanrakentajantie 5", "postalCode": "00520", "town": "Helsinki", "country": "FI" }, "telephoneNumber": "+358 295643300", "email": "[email protected]", "mainUrl": "http:\/\/www.oikeus.fi\/markkinaoikeus", "validationState": 0 }, "reviewProcedure": [], "validationState": 2 }, "attachmentInformation": { "description": [], "links": [], "validationState": 2 }, "contractAwardsDefence": [], "annexes": { "d1": { "noTenders": false, "procedureType": 0, "suppliesManufacturedForResearch": false, "providedByOnlyParticularOperator": false, "reasonForNoCompetition": 0, "extremeUrgency": false, "additionalDeliveries": false, "repetitionExisting": false, "designContestAward": false, "commodityMarket": false, "advantageousTerms": false, "advantageousPurchaseReason": 0 }, "d2": { "noTenders": false, "pureResearch": false, "providedByOnlyParticularOperator": false, "reasonForNoCompetition": 0, "extremeUrgency": false, "additionalDeliveries": false, "repetitionExisting": false, "designContestAward": false, "commodityMarket": false, "advantageousTerms": false, "advantageousPurchaseReason": 0, "bargainPurchase": false, "justification": [] } }, "isPrivateSmallValueProcurement": false, "dateCreated": "2019-12-31T15:38:24.8874788", "dateModified": "2020-01-08T23:33:25.9066473" }