{
    "id": 29432,
    "procurementProjectId": 24400,
    "noticeNumber": "2019-022582",
    "reducedTimeLimitsForReceiptOfTenders": false,
    "corrigendumAdditionalInformation": [],
    "creatorSystem": "Cloudia Kilpailutus",
    "type": 100,
    "legalBasis": "32014L0024",
    "project": {
        "id": 0,
        "title": "Tietopyynt\u00f6, asiakaskontaktij\u00e4rjestelm\u00e4",
        "contractType": 2,
        "procurementCategory": 1,
        "jointProcurement": false,
        "procurementLaw": [],
        "centralPurchasing": false,
        "coPurchasers": [],
        "validationState": 2,
        "organisation": {
            "id": "5a4709e5-faa4-4b3c-2cfd-08d78deb351a",
            "information": {
                "officialName": "HSY Helsingin seudun ymp\u00e4rist\u00f6palvelut -kuntayhtym\u00e4",
                "nationalRegistrationNumber": "2274241-9",
                "nutsCodes": [
                    "FI1B1"
                ],
                "postalAddress": {
                    "streetAddress": "PL 300",
                    "postalCode": "00066",
                    "town": "HSY",
                    "country": "FI"
                },
                "email": "[email protected]",
                "contactPerson": "Antti Karisalo",
                "mainUrl": "http:\/\/www.hsy.fi",
                "validationState": 2
            },
            "contractingAuthorityType": 8,
            "contractingType": 1,
            "mainActivity": 8,
            "mainActivityUtilities": 0,
            "validationState": 0
        },
        "state": 0,
        "defenceWorks": 0,
        "defenceSupplies": 0,
        "publish": 1,
        "agricultureWorks": 0,
        "isPrivate": false,
        "isConcluded": false
    },
    "lotsInfo": {
        "divisionLots": false,
        "lotsSubmittedFor": 0,
        "lotsSubmittedForQuantity": 0,
        "lotsMaxAwarded": false,
        "lotsMaxAwardedQuantity": 0,
        "lotCombinationPossible": false,
        "validationState": 2
    },
    "objectDescriptions": [
        {
            "mainCpvCode": {},
            "additionalCpvCodes": [],
            "nutsCodes": [
                "FI1B1"
            ],
            "mainsiteplaceWorksDelivery": [],
            "descrProcurement": [
                "Puhelinj\u00e4rjestelm\u00e4 ja tikettij\u00e4rjestelm\u00e4 tullaan integroimaan asiakaskontaktij\u00e4rjestelm\u00e4ksi, jossa tikettij\u00e4rjestelm\u00e4 on p\u00e4\u00e4j\u00e4rjestelm\u00e4, ja asiakaspuhelut, chat-j\u00e4rjestelm\u00e4 ja mahdollisesti someviestint\u00e4 tullaan integroimaan tikettij\u00e4rjestelm\u00e4\u00e4n.\n\nPyyd\u00e4mme ilmoittamaan, mik\u00e4li toimittajat ovat kiinnostuneita tarjoamaan:\n- tikettij\u00e4rjestelm\u00e4n\n- puhelinj\u00e4rjestelm\u00e4n\n- molemmat\n\nLis\u00e4ksi voi ilmoittaa, mik\u00e4li on kiinnostunut tarjoamaan henkil\u00f6kunnan hakemistopalvelun.\n\nHUOM!\nTietopyynn\u00f6n tarkemman kuvauksen sis\u00e4lt\u00e4m\u00e4t liitteet ja ohjeet vastaamiseen toimitetaan pyydett\u00e4ess\u00e4. Lis\u00e4tietoja, liitteet ja tietopyynn\u00f6n vastaukset: [email protected]\n\nTietopyynn\u00f6n vastausten m\u00e4\u00e4r\u00e4aika on: 22.11.2019 klo 12:00 menness\u00e4.\n\nMahdolliset palveluntarjoajien esittelyt marras-joulukuussa HSY:n kutsumana.\n\n"
            ],
            "disagreeAwardCriteriaToBePublished": false,
            "awardCriteria": {
                "criterionTypes": 0,
                "qualityCriteria": [],
                "costCriteria": [],
                "priceCriterion": {},
                "criterion": [],
                "criteriaStatedInProcurementDocuments": false
            },
            "estimatedValue": {
                "type": 0
            },
            "timeFrame": {
                "type": 0,
                "days": 0,
                "months": 0,
                "canBeRenewed": false,
                "renewalDescription": []
            },
            "candidateNumberRestrictions": {
                "envisagedNumber": 0,
                "envisagedMinimumNumber": 0,
                "envisagedMaximumNumber": 0,
                "objectiveCriteriaForChoosing": [],
                "selected": 0
            },
            "optionsAndVariants": {
                "variantsWillBeAccepted": false,
                "partialOffersWillBeAccepted": false,
                "options": false,
                "optionType": 0
            },
            "tendersMustBePresentedAsElectronicCatalogs": false,
            "euFunds": {
                "procurementRelatedToEuProgram": false
            },
            "additionalInformation": [],
            "awardContract": {
                "contractAwarded": 0,
                "noAwardedContract": {
                    "failureReason": 0,
                    "originalNoticeSentVia": 0
                },
                "awardedContract": {
                    "numberOfTenders": {
                        "disagreeTenderInformationToBePublished": false,
                        "total": 0
                    },
                    "disagreeContractorInformationToBePublished": false,
                    "contractors": [],
                    "initialEstimatedValueOfContract": {},
                    "finalTotalValue": {
                        "type": 0
                    },
                    "likelyToBeSubcontracted": false,
                    "valueOfSubcontract": {},
                    "notPublicFields": {
                        "communityOrigin": false,
                        "nonCommunityOrigin": false,
                        "awardedToTendererWithVariant": false,
                        "abnormallyLowTendersExcluded": false
                    }
                }
            },
            "validationState": 2
        }
    ],
    "communicationInformation": {
        "procurementDocumentsAvailable": 0,
        "additionalInformation": 1,
        "additionalInformationAddress": {
            "validationState": 0
        },
        "otherAddressForProcurementDocuments": {
            "validationState": 0
        },
        "sendTendersOption": 0,
        "addressToSendTenders": {
            "validationState": 0
        },
        "electronicCommunicationRequiresSpecialTools": false,
        "documentsEntirelyInHilma": false,
        "specsAndAdditionalDocuments": 0,
        "validationState": 2
    },
    "contactPerson": {
        "name": "Antti Karisalo",
        "email": "[email protected]"
    },
    "procurementObject": {
        "shortDescription": [
            "T\u00e4m\u00e4 ei ole hankintailmoitus, ei tarjouspyynt\u00f6, ei kutsu neuvottelumenettelyyn, eik\u00e4 sen julkaisemisella aloiteta tarjouskilpailua, vaan kyseess\u00e4 on selvitykseen ja markkinakartoitukseen liittyv\u00e4 tietopyynt\u00f6. T\u00e4m\u00e4 asiakirja ei velvoita hankintayksikk\u00f6\u00e4 toteuttamaan varsinaista hankintaa.\n\nHelsingin seudun ymp\u00e4rist\u00f6palvelut -kuntayhtym\u00e4 HSY uudistaa asiakaskontaktij\u00e4rjestelmi\u00e4\u00e4n ja pyyt\u00e4\u00e4 kiinnostuneita toimijoita ilmoittautumaan tekniseen vuoropuheluun. Tavoitteena on l\u00f6yt\u00e4\u00e4 j\u00e4rjestelm\u00e4 s\u00e4hk\u00f6isten kontaktien hallintaan (tikettij\u00e4rjestelm\u00e4) sek\u00e4 puhelunhallintaan.  T\u00e4ss\u00e4 tietopyynn\u00f6ss\u00e4 ja sen pyydett\u00e4ess\u00e4 toimitettavissa liitteiss\u00e4 kuvaamme tarpeitamme ja hankittavien j\u00e4rjestelmien t\u00e4rkeimpi\u00e4 kriteereit\u00e4."
        ],
        "estimatedValue": {
            "type": 0
        },
        "mainCpvCode": {
            "code": "72230000",
            "name": "Asiakaskohtaisten ohjelmistojen kehitt\u00e4mispalvelut",
            "vocCodes": []
        },
        "totalValue": {
            "type": 0
        },
        "validationState": 2
    },
    "conditionsInformation": {
        "economicCriteriaToParticipate": false,
        "technicalCriteriaToParticipate": false,
        "restrictedToShelteredWorkshop": false,
        "restrictedToShelteredProgram": false,
        "reservedOrganisationServiceMission": false,
        "executionOfServiceIsReservedForProfession": false,
        "participationIsReservedForProfession": false,
        "obligationToIndicateNamesAndProfessionalQualifications": false,
        "validationState": 0
    },
    "complementaryInformation": {
        "isRecurringProcurement": false,
        "estimatedTimingForFurtherNoticePublish": [],
        "electronicOrderingUsed": false,
        "electronicInvoicingUsed": false,
        "electronicPaymentUsed": false,
        "additionalInformation": [
            "T\u00e4h\u00e4n tietopyynt\u00f6\u00f6n sovelletaan erityisalojen hankintalakia (1398\/2016)."
        ],
        "validationState": 2
    },
    "datePublished": "2019-11-04T16:30:05",
    "state": 2,
    "tedPublishState": 4,
    "tedSubmissionId": "20191104-005131",
    "tedPublishRequestSentDate": "2019-11-01T00:00:00",
    "tedPublicationInfo": {
        "ojs_number": "2019\/S 213-522805",
        "no_doc_ojs": "2019\/S 213-522805",
        "publication_date": "2019-11-05T10:00:00",
        "ted_links": {}
    },
    "tedValidationErrors": [],
    "noticeOjsNumber": "2019\/S 213-522805",
    "procedureInformation": {
        "procedureType": 0,
        "acceleratedProcedure": false,
        "justificationForAcceleratedProcedure": [],
        "contestType": 0,
        "frameworkAgreement": {
            "includesFrameworkAgreement": false,
            "includesConclusionOfFrameworkAgreement": false,
            "frameworkAgreementType": 0,
            "frameworkEnvisagedType": 0,
            "includesDynamicPurchasingSystem": false,
            "dynamicPurchasingSystemInvolvesAdditionalPurchasers": false,
            "justificationForDurationOverFourYears": [],
            "dynamicPurchasingSystemWasTerminated": false,
            "estimatedTotalValue": {
                "type": 0
            },
            "duration": {
                "type": 0,
                "canBeRenewed": false
            }
        },
        "reductionRecourseToReduceNumberOfSolutions": false,
        "reserveRightToAwardWithoutNegotiations": false,
        "electronicAuctionWillBeUsed": false,
        "procurementGovernedByGPA": true,
        "disagreeCriteriaForEvaluationOfProjectsPublish": false,
        "mainFeaturesAward": [],
        "validationState": 2
    },
    "tenderingInformation": {
        "languages": [],
        "tendersMustBeValidOption": 0,
        "tendersMustBeValidForMonths": 0,
        "estimatedDateOfContractNoticePublication": "2019-11-01T00:00:00",
        "tenderOpeningConditions": {
            "place": [],
            "informationAboutAuthorisedPersons": []
        },
        "estimatedExecutionTimeFrame": {
            "type": 3,
            "canBeRenewed": false
        },
        "validationState": 2
    },
    "attachments": [],
    "hasAttachments": false,
    "changes": [],
    "isCorrigendum": false,
    "isMigrated": true,
    "isCancelled": false,
    "cancelledReason": [],
    "isLatest": true,
    "language": "FI",
    "proceduresForReview": {
        "validationState": 0
    },
    "attachmentInformation": {
        "description": [],
        "links": [],
        "validationState": 2
    },
    "contractAwardsDefence": [],
    "annexes": {
        "d1": {
            "noTenders": false,
            "procedureType": 0,
            "suppliesManufacturedForResearch": false,
            "providedByOnlyParticularOperator": false,
            "reasonForNoCompetition": 0,
            "extremeUrgency": false,
            "additionalDeliveries": false,
            "repetitionExisting": false,
            "designContestAward": false,
            "commodityMarket": false,
            "advantageousTerms": false,
            "advantageousPurchaseReason": 0
        }
    },
    "isPrivateSmallValueProcurement": false,
    "dateCreated": "2019-12-31T15:38:03.5412684",
    "dateModified": "2020-01-08T23:31:14.2357107"
}