{
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    "corrigendumAdditionalInformation": [],
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        "title": "Asiakaskokemuksen mittaaminen kokonaispalveluna",
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        "referenceNumber": "H006-24 \/ HEL 2024-004029",
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                "Helsingin kaupungin taloushallintopalvelu -liikelaitos pyyt\u00e4\u00e4 tarjouksia koskien asiakaskokemuksen mittaamisen kokonaisratkaisua. Hankinnan kohteena on palvelu asiakaskokemuksen mittaamiseksi strategisten haastattelujen, kvartaalikyselyjen, puhelinpalvelujen asiakastyytyv\u00e4isyyden ja s\u00e4hk\u00f6isten palvelupyynt\u00f6jen kokonaisuudessa. Hankinnan piiriin kuuluu my\u00f6s mittaristoty\u00f6kalu asiakaskokemuksen esitt\u00e4mist\u00e4 ja raportointia varten.",
                "",
                "Hankinnan kohde on kokonaisuudessaan kuvattu tarjouspyynn\u00f6ss\u00e4 ja sen liitteiss\u00e4."
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                "priceCriterion": {
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                "criteriaStatedInProcurementDocuments": false
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                "renewalDescription": [
                    "Sopimus on voimassa m\u00e4\u00e4r\u00e4aikaisena kaksi (2) vuotta, jonka j\u00e4lkeen se jatkuu toistaiseksi voimassaolevana irtisanomisehdoin.",
                    ""
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        "name": "Heidi Lihr",
        "email": "[email protected]",
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            "Helsingin kaupungin taloushallintopalvelu -liikelaitos pyyt\u00e4\u00e4 tarjouksia koskien asiakaskokemuksen mittaamisen kokonaisratkaisua. Hankinnan kohteena on palvelu asiakaskokemuksen mittaamiseksi strategisten haastattelujen, kvartaalikyselyjen, puhelinpalvelujen asiakastyytyv\u00e4isyyden ja s\u00e4hk\u00f6isten palvelupyynt\u00f6jen kokonaisuudessa. Hankinnan piiriin kuuluu my\u00f6s mittaristoty\u00f6kalu asiakaskokemuksen esitt\u00e4mist\u00e4 ja raportointia varten.",
            "",
            "Hankinnan kohde on kokonaisuudessaan kuvattu tarjouspyynn\u00f6ss\u00e4 ja sen liitteiss\u00e4. ",
            "",
            "Tilaaja ei sitoudu tarjouspyynn\u00f6ss\u00e4 esitettyihin hankintam\u00e4\u00e4riin.",
            "",
            "",
            "",
            "",
            "",
            "",
            ""
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                    "canBeRenewed": false
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                "successfulTendererToSpecify": false
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        "obligationToIndicateNamesAndProfessionalQualifications": false,
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        "personalSituationOfEconomicOperators": [],
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        "technicalCriteriaOfSubcontractors": [],
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        "restrictedToParticularProfessionLaw": [],
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    "complementaryInformation": {
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        "estimatedTimingForFurtherNoticePublish": [],
        "electronicOrderingUsed": false,
        "electronicInvoicingUsed": false,
        "electronicPaymentUsed": false,
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        "reductionRecourseToReduceNumberOfSolutions": false,
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        "procurementGovernedByGPA": false,
        "criteriaForEvaluationOfProjects": [],
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        "reviewProcedure": [
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