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"P\u00e4ij\u00e4t-H\u00e4meen hyvinvointialueen tulee uuden sosiaali- ja potilasasiavastaavalain mukaisesti ottaa sosiaali- ja potilasasiavastaavien asiakastietoj\u00e4rjestelm\u00e4 k\u00e4ytt\u00f6\u00f6n viimeist\u00e4\u00e4n 1.1.2025. Laissa (11 \u00a7) s\u00e4\u00e4det\u00e4\u00e4n asiavastaavien uudesta velvollisuudesta kirjata tietyiss\u00e4 tilanteissa asiakastietoj\u00e4rjestelm\u00e4\u00e4n asiavastaaville tulevat asiakasyhteydenotot. N\u00e4iss\u00e4 tiedoissa on kyse salassa pidett\u00e4vist\u00e4 henkil\u00f6tiedoista. Asiakasyhteydenottojen tilastointivelvollisuus pohjautuu puolestaan sosiaali- ja potilasasiavastaavalaissa (8 \u00a7) s\u00e4\u00e4dettyyn velvollisuuteen koota tietoa asiakkaiden ja potilaiden yhteydenotoista ja seurata asiakkaiden ja potilaiden oikeuksien ja aseman kehityst\u00e4 sek\u00e4 koota siit\u00e4 vuosittain selvitys aluehallitukselle. Teht\u00e4v\u00e4 edellytt\u00e4\u00e4 kaikkien asiavastaaville tulevien asiakasyhteydenottojen anonyymia tilastointia ja ker\u00e4tyn tiedon raportointia. T\u00e4ll\u00e4 hetkell\u00e4 yhteydenottojen anonyymi tilastointi tehd\u00e4\u00e4n Webropol-j\u00e4rjestelm\u00e4\u00e4n. Jatkossa asiakastietokirjaukset ja yhteydenottojen anonyymit tilastointikirjaukset on tarkoitus tehd\u00e4 samaan j\u00e4rjestelm\u00e4\u00e4n.",
"",
"Uuteen asiakastieto- ja tilastointij\u00e4rjestelm\u00e4\u00e4n on tarpeen kirjata:",
"\u2022 Sosiaali- ja potilasasiavastaaville tulevat asiakasyhteydenotot, joissa on kyse muusta kuin yleisest\u00e4 neuvonnasta (salassa pidett\u00e4vi\u00e4 henkil\u00f6tietoja). ",
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"",
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"",
"Uuteen asiakastieto- ja tilastointij\u00e4rjestelm\u00e4\u00e4n on tarpeen kirjata:",
"\u2022 Sosiaali- ja potilasasiavastaaville tulevat asiakasyhteydenotot, joissa on kyse muusta kuin yleisest\u00e4 neuvonnasta (salassa pidett\u00e4vi\u00e4 henkil\u00f6tietoja). ",
"\u2022 Tietoj\u00e4rjestelm\u00e4\u00e4n tilastoidaan anonyymisti kaikki asiavastaaville tulevat yhteydenotot sek\u00e4 niiden tausta- ja sis\u00e4lt\u00f6tietoa.",
"\u2022 M\u00e4\u00e4r\u00e4llisen tilastointitiedon lis\u00e4ksi j\u00e4rjestelm\u00e4ss\u00e4 tulisi olla mahdollisuus kirjoittaa laadullista tietoa, kuten havaitut kehitt\u00e4miskohteet.",
"",
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