{ "id": 141222, "procurementProjectId": 95991, "noticeNumber": "2024-141222", "reducedTimeLimitsForReceiptOfTenders": false, "corrigendumAdditionalInformation": [], "creatorSystem": "Cloudia Kilpailutus", "type": 9902, "project": { "id": 95991, "title": "Projektip\u00e4\u00e4llikk\u00f6- ja asiantuntijapalvelu puhelinvaihdeohjausj\u00e4rjestelm\u00e4n hankintaprojektiin", "contractType": 2, "procurementCategory": 1, "referenceNumber": "HEL 2024-000226", "jointProcurement": false, "procurementLaw": [], "centralPurchasing": false, "coPurchasers": [], "validationState": 0, "organisation": { "id": "3b5951a7-ff96-4260-2c88-08d78deb351a", "information": { "officialName": "Helsingin kaupungin palvelukeskusliikelaitos", "nationalRegistrationNumber": "0201256-6", "nutsCodes": [ "FI1B" ], "postalAddress": { "streetAddress": "Elim\u00e4enkatu 15", "postalCode": "00510", "town": "Helsinki", "country": "FI" }, "telephoneNumber": "+358 406744020", "email": "[email protected]", "contactPerson": "Hankinnat ja kilpailuttaminen", "mainUrl": "https:\/\/www.hel.fi\/palvelukeskus\/fi", "validationState": 0 }, "contractingAuthorityType": 16, "contractingType": 0, "mainActivity": 1, "mainActivityUtilities": 0, "validationState": 0, "dataSource": 0, "identifierMissing": false, "vhsStatus": 0 }, "state": 1, "defenceWorks": 0, "defenceSupplies": 0, "publish": 2, "agricultureWorks": 0, "isPrivate": false, "isConcluded": false, "tendering": 0 }, "lotsInfo": { "divisionLots": false, "lotsSubmittedFor": 0, "lotsSubmittedForQuantity": 0, "lotsMaxAwarded": false, "lotsMaxAwardedQuantity": 0, "lotCombinationPossible": false, "lotCombinationPossibleDescription": [], "validationState": 0 }, "objectDescriptions": [ { "mainCpvCode": { "code": "72266000", "name": "Ohjelmistokonsulttipalvelut", "vocCodes": [] }, "quantityOrScope": [], "additionalCpvCodes": [], "nutsCodes": [ "FI1B" ], "mainsiteplaceWorksDelivery": [], "descrProcurement": [ "Hankinnan kohteena on projektip\u00e4\u00e4llikk\u00f6- ja asiantuntijapalvelu Helsingin kaupungin palvelukeskusliikelaitoksen (Palvelukeskus Helsinki) puhelin- ja hyvinvointipalveluiden puhelinvaihdeohjausj\u00e4rjestelm\u00e4n hankintaprojektiin.", "", "Hankinnan kohde on kuvattu liitteess\u00e4 1 Hankinnan kuvaus.", "", "Tarjoajilta edellytet\u00e4\u00e4n aiempaa kokemusta vastaavista asiakaspalveluorganisaatioiden puhelinpalveluiden (Contact Center ja\/tai Service Desk) kehitt\u00e4miseen liittyvist\u00e4 asiakaspalveluj\u00e4rjestelm\u00e4n kilpailutusprojekteista t\u00e4m\u00e4n tarjouspyynn\u00f6n ja liitteiden mukaisesti.", "", "Kilpailutuksen perusteella valitaan yksi (1) palveluntarjoaja, joka toimittaa palvelut Palvelukeskus Helsingille." ], "disagreeAwardCriteriaToBePublished": false, "awardCriteria": { "criterionTypes": 5, "qualityCriteria": [ { "criterion": "Laatu (kts liite 5 Laatu- ja hintakriteereiden pisteytysperusteet)", "weighting": "70" } ], "costCriteria": [], "priceCriterion": { "weighting": "30" }, "criterion": [], "criteriaStatedInProcurementDocuments": false }, "estimatedValue": { "type": 0 }, "timeFrame": { "type": 2, "months": 24, "canBeRenewed": false }, "candidateNumberRestrictions": { "envisagedNumber": 0, "envisagedMinimumNumber": 0, "envisagedMaximumNumber": 0, "objectiveCriteriaForChoosing": [ "T\u00e4t\u00e4 hankintaa ei ole jaettu osiin, koska hankinnan jakamisesta syntyv\u00e4 tarve koordinoida osien eri sopimuskumppaneita vaarantaisi sopimuksen asianmukaisen toteuttamisen." ], "selected": 0 }, "optionsAndVariants": { "variantsWillBeAccepted": false, "partialOffersWillBeAccepted": false, "options": false, "optionType": 0 }, "tendersMustBePresentedAsElectronicCatalogs": false, "euFunds": { "procurementRelatedToEuProgram": false }, "additionalInformation": [], "awardContract": { "contractAwarded": 0, "awardedContracts": [] }, "validationState": 0 } ], "communicationInformation": { "procurementDocumentsAvailable": 1, "procurementDocumentsUrl": "https:\/\/tarjouspalvelu.fi\/helpalvelukeskus?id=489158&tpk=f9f32dc7-751e-479b-95ae-041879c5cd4d", "additionalInformation": 1, "additionalInformationAddress": { "officialName": "Helsingin kaupungin palvelukeskusliikelaitos", "nationalRegistrationNumber": "0201256-6", "nutsCodes": [ "FI1B" ], "postalAddress": { "streetAddress": "Elim\u00e4enkatu 15", "postalCode": "00510", "town": "Helsinki", "country": "FI" }, "telephoneNumber": "+358 406744020", "email": "[email protected]", "contactPerson": "Hankinnat ja kilpailuttaminen", "mainUrl": "https:\/\/www.hel.fi\/palvelukeskus\/fi", "validationState": 0 }, "otherAddressForProcurementDocuments": { "nutsCodes": [], "postalAddress": {}, "validationState": 0 }, "sendTendersOption": 1, "electronicAddressToSendTenders": "https:\/\/tarjouspalvelu.fi\/helpalvelukeskus?id=489158&tpk=f9f32dc7-751e-479b-95ae-041879c5cd4d", "addressToSendTenders": { "nutsCodes": [], "postalAddress": {}, "validationState": 0 }, "electronicCommunicationRequiresSpecialTools": false, "documentsEntirelyInHilma": false, "specsAndAdditionalDocuments": 0, "validationState": 0 }, "contactPerson": { "name": "Hankinnat ja kilpailuttaminen", "email": "[email protected]", "phone": "+358 406744020" }, "procurementObject": { "shortDescription": [ "Hankinnan kohteena on projektip\u00e4\u00e4llikk\u00f6- ja asiantuntijapalvelu Helsingin kaupungin palvelukeskusliikelaitoksen (Palvelukeskus Helsinki) puhelin- ja hyvinvointipalveluiden puhelinvaihdeohjausj\u00e4rjestelm\u00e4n hankintaprojektiin.", "", "Tarjoajilta edellytet\u00e4\u00e4n aiempaa kokemusta vastaavista asiakaspalveluorganisaatioiden puhelinpalveluiden (Contact Center ja\/tai Service Desk) kehitt\u00e4miseen liittyvist\u00e4 asiakaspalveluj\u00e4rjestelm\u00e4n kilpailutusprojekteista t\u00e4m\u00e4n tarjouspyynn\u00f6n ja liitteiden mukaisesti.", "", "Kilpailutuksen perusteella valitaan yksi (1) palveluntarjoaja, joka toimittaa palvelut Palvelukeskus Helsingille.", "", "Hankinnan kohde on kuvattu liitteess\u00e4 1 Hankinnan kuvaus." ], "estimatedValue": { "type": 1, "value": 65000, "currency": "EUR", "disagreeToBePublished": false }, "estimatedValueCalculationMethod": [], "mainCpvCode": { "code": "72266000", "name": "Ohjelmistokonsulttipalvelut", "vocCodes": [] }, "defence": { "nutsCodes": [], "frameworkAgreement": { "includesFrameworkAgreement": false, "includesConclusionOfFrameworkAgreement": false, "frameworkAgreementType": 0, "frameworkEnvisagedType": 0, "includesDynamicPurchasingSystem": false, "dynamicPurchasingSystemInvolvesAdditionalPurchasers": false, "dynamicPurchasingSystemWasTerminated": false, "estimatedTotalValue": { "type": 0 }, "duration": { "type": 0, "canBeRenewed": false } }, "subcontract": { "tendererHasToIndicateShare": false, "tendererHasToIndicateChange": false, "caMayOblige": false, "successfulTenderer": false, "successfulTendererToSpecify": false }, "optionsAndVariants": { "variantsWillBeAccepted": false, 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[], "contractPerformanceConditions": [], "obligationToIndicateNamesAndProfessionalQualifications": false, "validationState": 0 }, "conditionsInformationDefence": { "depositsRequired": [], "financingConditions": [], "legalFormTaken": [], "otherParticularConditions": [], "personalSituationOfEconomicOperators": [], "personalSituationOfSubcontractors": [], "economicCriteriaOfEconomicOperators": [], "economicCriteriaOfEconomicOperatorsMinimum": [], "economicCriteriaOfSubcontractors": [], "economicCriteriaOfSubcontractorsMinimum": [], "technicalCriteriaOfEconomicOperators": [], "technicalCriteriaOfEconomicOperatorsMinimum": [], "technicalCriteriaOfSubcontractors": [], "technicalCriteriaOfSubcontractorsMinimum": [], "restrictedToShelteredWorkshops": false, "restrictedToShelteredProgrammes": false, "restrictedToParticularProfession": false, "restrictedToParticularProfessionLaw": [], "staffResponsibleForExecution": false, "validationState": 0 }, "conditionsInformationNational": { "participantSuitabilityCriteria": [], "requiredCertifications": [], "additionalInformation": [], "validationState": 0, "reservedForShelteredWorkshopOrProgram": false }, "complementaryInformation": { "isRecurringProcurement": false, "estimatedTimingForFurtherNoticePublish": [], "electronicOrderingUsed": true, "electronicInvoicingUsed": true, "electronicPaymentUsed": true, "additionalInformation": [], "validationState": 0 }, "datePublished": "2024-01-22T06:54:40.1752121", "state": 2, "tedPublishState": 0, "tedValidationErrors": [], "procedureInformation": { "procedureType": 1, "acceleratedProcedure": false, "justificationForAcceleratedProcedure": [], "contestType": 0, "frameworkAgreement": { "includesFrameworkAgreement": false, "includesConclusionOfFrameworkAgreement": false, "frameworkAgreementType": 0, "frameworkEnvisagedType": 0, "includesDynamicPurchasingSystem": false, "dynamicPurchasingSystemInvolvesAdditionalPurchasers": false, "dynamicPurchasingSystemWasTerminated": false, 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"disagreeParticipantCountPublish": false, "winners": [], "disagreeWinnersPublish": false, "disagreeValuePublish": false, "validationState": 0 }, "attachments": [], "hasAttachments": false, "changes": [], "isCorrigendum": false, "isMigrated": false, "isCancelled": false, "isContractAwardCancellationNotice": false, "cancelledReason": [], "isLatest": true, "language": "FI", "proceduresForReview": { "reviewBody": { "officialName": "Markkinaoikeus", "nutsCodes": [], "postalAddress": { "streetAddress": "Radanrakentajantie 5", "postalCode": "00520", "town": "Helsinki", "country": "FI" }, "telephoneNumber": "+358 295643300", "email": "[email protected]", "mainUrl": "http:\/\/www.oikeus.fi\/markkinaoikeus", "validationState": 0 }, "reviewProcedure": [ "Esitet\u00e4\u00e4n hankintap\u00e4\u00e4t\u00f6ksen yhteydess\u00e4." ], "validationState": 0 }, "attachmentInformation": { "description": [], "links": [], "validationState": 0 }, "rtpAttachmentInformation": { "description": [], "links": [], "validationState": 0 }, "pcftAttachmentInformation": { "description": [], "links": [], "validationState": 0 }, "modifications": { "additionalCpvCodes": [], "nutsCodes": [], "mainsiteplaceWorksDelivery": [], "descrProcurement": [], "timeFrame": { "type": 0, "canBeRenewed": false }, "justificationForDurationOverFourYears": [], "justificationForDurationOverEightYears": [], "totalValue": {}, "awardedToGroupOfEconomicOperators": false, "contractors": [], "description": [], "reason": 0, "reasonDescriptionEconomic": [], "reasonDescriptionCircumstances": [], "increaseBeforeModifications": {}, "increaseAfterModifications": {}, "validationState": 0 }, "contractAwardsDefence": [ { "numberOfTenders": { "disagreeTenderInformationToBePublished": false, "total": 0 }, "contractor": { "nutsCodes": [], "postalAddress": {}, "isSmallMediumEnterprise": false, "validationState": 0 }, "estimatedValue": {}, "contractValueType": 0, "finalTotalValue": {}, "lowestOffer": {}, "highestOffer": {}, "annualOrMonthlyValue": { "type": 0, "canBeRenewed": false }, "likelyToBeSubcontracted": false, "valueOfSubcontract": {}, "valueOfSubcontractNotKnown": false, "subcontractingDescription": [], "allOrCertainSubcontractsWillBeAwarded": false, "shareOfContractWillBeSubcontracted": false, "validationState": 0 } ], "hilmaStatistics": { "energyEfficiencyConsidered": false, "lowCarbon": false, "circularEconomy": false, "biodiversity": false, "sustainableFoodProduction": false, "justWorkingConditions": true, "employmentCondition": false, "codeOfConduct": true, "innovationConsidered": false, "solutionNewToBuyer": true, "solutionNewToMarketOrIndustry": false, "smeParticipationConsidered": true, "validationState": 0 }, "isPrivateSmallValueProcurement": false, "espdRequestReferences": [], "hilmaSubmissionDate": "2024-01-22T06:54:40.1660673", "dateCreated": "2024-01-22T06:54:40.1270978", "dateModified": "2024-01-22T06:54:40.1761888" }