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", "", "Business Finland mittaa s\u00e4\u00e4nn\u00f6nmukaisesti asiakkaittensa asiakaskokemusta m\u00e4\u00e4r\u00e4llisill\u00e4 ja laadullisilla asiakastyytyv\u00e4isyyskyselyill\u00e4 joko palvelutasolla ja \/ tai asiakkuustasolla asiakaspolun eri pisteiss\u00e4. Osa BF:n asiakastyytyv\u00e4isyyskyselyist\u00e4 on automatisoitu, osa ei tai on automatisointijonossa. Lis\u00e4ksi BF:n Customer Experience (CX) Hub -yksikk\u00f6 kehitt\u00e4\u00e4 yhteisty\u00f6ss\u00e4 BF:n muiden yksik\u00f6iden ja palvelualueiden kanssa BF:n asiakkaiden asiakaskokemusta. ", "", "CX Hub, muut Business Finlandin yksik\u00f6t ja palvelualueet sek\u00e4 viraston ett\u00e4 osakeyhti\u00f6n puolella tarvitsevat asiakaskokemuksen mittaamisessa ulkopuolista apua sek\u00e4 m\u00e4\u00e4r\u00e4llisten ett\u00e4 laadullisten asiakaskokemusta kartoittavien tutkimusten ja selvitysten teossa. Lis\u00e4ksi tarvitaan my\u00f6s asiakaskokemuksen kehitt\u00e4miseen liittyv\u00e4\u00e4 konsultaatiota. 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