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"Hankinnan kohteena on Siun soten asiakaspalautej\u00e4rjestelm\u00e4, jolla mitataan monikanavaisesti asiakaskokemusta. Hankinnan keskeisen\u00e4 tavoitteena on asiakaspalautej\u00e4rjestelm\u00e4 sek\u00e4 siihen liittyv\u00e4t laitepalvelut kuten tabletit ja jalalliset palautelaitteet, onnistunut k\u00e4ytt\u00f6\u00f6notto ja k\u00e4ytt\u00f6 Siun sotessa sek\u00e4 toimivan kokonaisuuden edellytt\u00e4m\u00e4t tuki- ja yll\u00e4pitopalvelut. Tuki- ja yll\u00e4pitopalvelut huolehtivat h\u00e4iri\u00f6hallinnasta, hyvinvointialueen k\u00e4ytt\u00e4jien opastamisesta ja tuesta sek\u00e4 ohjelmiston ja k\u00e4ytt\u00f6ymp\u00e4rist\u00f6n ajan tasalla pit\u00e4misest\u00e4. Lis\u00e4ksi kohteena ovat jatkokehityspalvelut Pohjois-Karjalan hyvinvointialueelle (Siun sote). Jatkokehityspalvelu sis\u00e4lt\u00e4\u00e4 tarpeen mukaan tilattavat jatkokehitt\u00e4mis- ja asiantuntijapalvelut, jotka tukevat tarvittaessa toimintaa. Asiakaspalautej\u00e4rjestelm\u00e4 hankitaan pilvipalveluna Saas-mallilla (Software as a Service).",
"",
"Hankittavan asiakaspalautej\u00e4rjestelm\u00e4n tulee olla valmis, tuotteistettu, k\u00e4yt\u00f6ss\u00e4 oleva alusta tarjouspyynn\u00f6n vaatimusten mukaisesti sopimuskauden alussa. Asiakaspalautej\u00e4rjestelm\u00e4\u00e4n pit\u00e4\u00e4 pysty\u00e4 tekem\u00e4\u00e4n lis\u00e4ominaisuuksia ja kehitysty\u00f6t\u00e4 Siun soten tarpeiden mukaan sopimuskauden aikana. Asiakaspalautej\u00e4rjestelm\u00e4n t\u00e4rkein teht\u00e4v\u00e4 on, ett\u00e4 palveluita k\u00e4ytt\u00e4v\u00e4t asiakkaat saavat sujuvasti sek\u00e4 helposti annettua palautteensa palveluista. Kansallisen asiakas- ja potilasturvallisuusstrategian sek\u00e4 palvelustrategiamme mukaisesti tavoittelemme, ett\u00e4 asiakkaiden, potilaiden ja l\u00e4heisten kokemukset ohjaavat palveluidemme kehitt\u00e4mist\u00e4. Asiakaspalautej\u00e4rjestelm\u00e4n avulla asiakkailta ker\u00e4t\u00e4\u00e4n palautetta Siun soten toiminnan kehitt\u00e4miseksi. Hyvinvointialueemme tarpeiden lis\u00e4ksi asiakaspalautej\u00e4rjestelm\u00e4n tulee vastata my\u00f6s kansallisiin asiakaspalautetiedon keruun vaatimuksiin. J\u00e4rjestelm\u00e4n tulee mahdollistaa Siun soten terveydenhuollon, sosiaalipalveluiden, pelastustoimen sek\u00e4 ymp\u00e4rist\u00f6terveydenhuollon asiakkaiden, potilaiden ja asukkaiden sek\u00e4 heid\u00e4n l\u00e4heistens\u00e4 asiakaskokemuksen mittaaminen.",
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"T\u00e4rkeimpi\u00e4 tavoiteltuja ominaispiirteit\u00e4 hankinnalle Pohjois-Karjalan hyvinvointialueen n\u00e4k\u00f6kulmasta ovat: asiakasl\u00e4ht\u00f6isyys, l\u00e4pin\u00e4kyvyys, monikanavaisuus, erityisryhmien huomiointi, palautteen hy\u00f6dynnett\u00e4vyys, k\u00e4ytett\u00e4vyys, jatkuvuus, vaikuttavuus ja tietosuoja- ja tietoturvavelvoitteiden t\u00e4yttyminen. ",
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"Tarkemmat tiedot hankinnan kohteesta sek\u00e4 kohteen kriteerit ovat tarjouspyynn\u00f6n \"hankinnan kohteen kriteerit\" sek\u00e4 \"hankinnan taustaa\" - osissa. ",
"",
""
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}
],
"hilmaStatistics": {
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"lowCarbon": false,
"circularEconomy": false,
"biodiversity": false,
"sustainableFoodProduction": false,
"justWorkingConditions": false,
"employmentCondition": false,
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},
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"espdRequestReferences": [],
"hilmaSubmissionDate": "2023-09-06T13:57:15.7626479",
"dateCreated": "2023-09-06T13:57:14.6623685",
"dateModified": "2023-09-11T07:00:24.43784"
}