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                "",
                "",
                "",
                ""
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        "shortDescription": [
            "T\u00e4m\u00e4 on tietopyynt\u00f6, joka ei ole hankintailmoitus tai tarjouspyynt\u00f6. Tietopyynn\u00f6n tarkoituksena on ker\u00e4t\u00e4 hankinnan kohdetta koskevaa tietoa tulevaa kilpailutusta varten. Tietopyynt\u00f6\u00f6n vastaaminen ei ole edellytys mahdolliseen my\u00f6hemp\u00e4\u00e4n kilpailutukseen osallistumiselle. Tulevan kilpailutuksen onnistumisen varmistamiseksi olisi kuitenkin t\u00e4rke\u00e4\u00e4, ett\u00e4 tarjoajat antaisivat hankintayksik\u00f6lle mahdollisimman laajasti pyydettyj\u00e4 tietoja. ",
            "",
            "Tietopyynt\u00f6 ei velvoita Istekki Oy:t\u00e4 toteuttamaan hankintaa tietopyynn\u00f6ss\u00e4 tai sen liitteiss\u00e4 kuvatulla tavalla ja tarjouskilpailu voidaan my\u00f6s j\u00e4tt\u00e4\u00e4 toteuttamatta. T\u00e4ll\u00e4 tietopyynn\u00f6ll\u00e4 selvitet\u00e4\u00e4n  markkinatilannetta, toiminnallisia ja teknisi\u00e4 ominaisuuksia, toimittajien hinnoitteluperiaatteita sek\u00e4 hintatasoa. Tietopyynt\u00f6\u00f6n vastanneille ei makseta korvausta tietopyynn\u00f6n tekemisest\u00e4 tai mahdollisiin tietopyynt\u00f6\u00f6n liittyviin esittelytilaisuuksiin osallistumisesta.",
            "",
            "Hankinnan kohde on monikanavainen asiakaspalveluj\u00e4rjestelm\u00e4 (contact center\/servicedesk kontaktienhallinta). Tarpeina t\u00e4ll\u00e4 hetkell\u00e4 kontaktikanaviksi ovat puhelinkanava ja Chat \/ Chatbot, voicebot ja optiona s\u00e4hk\u00f6posti. ",
            "",
            "Tietopyynn\u00f6ll\u00e4 kartoitetaan toimittajien valmiuksia tarjota ratkaisuja.",
            "",
            "Mahdollisesti tulevan hankinnan laajuus sek\u00e4 hankinnan osapuolet t\u00e4smentyv\u00e4t tietopyynn\u00f6n ja tarjouspyynn\u00f6n valmistelun edetess\u00e4.",
            "",
            "Tietopyynt\u00f6asiakirja tulee pyyt\u00e4\u00e4 mahdollisimman pian s\u00e4hk\u00f6postitse osoitteesta: [email protected].  Tietopyynt\u00f6asiakirjassa on kuvattu tarkemmat tarpeet sek\u00e4 kerrottu, mihin asioihin tietopyynt\u00f6vastauksessa tulee ottaa kantaa. ",
            "",
            "Tietopyynt\u00f6\u00f6n tulee vastata viimeist\u00e4\u00e4n 19.9.2023 klo 12.00 menness\u00e4. Vastaaminen tapahtuu s\u00e4hk\u00f6postitse osoitteeseen [email protected].  Annetut tiedot k\u00e4sitell\u00e4\u00e4n luottamuksellisesti.",
            "",
            "Saatujen vastausten perusteella Istekki valitsee 3-5 yrityst\u00e4 esittelem\u00e4\u00e4n ratkaisuaan noin kahden tunnin tapaamisessa, joka toteutetaan Teamsin v\u00e4lityksell\u00e4 Istekin ja valitun vastaajan kesken.",
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            "",
            "",
            "",
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            "Tarjoamme omistaja-asiakkaillemme strategista kumppanuutta, kilpailukykyisi\u00e4 palveluja ja asiantuntijayhteis\u00f6n, jolla on laajaa ydinosaamista julkishallinnon ja terveydenhuollon teknologiaratkaisuista. Toimimme valtakunnallisesti vahvana sosiaali- ja terveydenhuollon alan organisaatioiden ja kuntien palveluintegraattorina. Visionamme on olla t\u00e4rkeimm\u00e4n ty\u00f6n arvostettu mahdollistaja tuottaessamme palveluja noin 60:lle omistaja-asiakkaallemme ymp\u00e4ri Suomen. Istekin suurimmat toimipisteet sijaitsevat Kuopiossa, Tampereella, Jyv\u00e4skyl\u00e4ss\u00e4 ja Oulussa."
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