{
    "id": 13384,
    "procurementProjectId": 11664,
    "noticeNumber": "2018-023676",
    "reducedTimeLimitsForReceiptOfTenders": false,
    "corrigendumAdditionalInformation": [],
    "creatorSystem": "Cloudia Kilpailutus",
    "type": 300,
    "legalBasis": "32014L0024",
    "project": {
        "id": 0,
        "title": "Kontaktienhallintaj\u00e4rjestelm\u00e4n kilpailutus",
        "contractType": 2,
        "procurementCategory": 1,
        "referenceNumber": "ROIDno-2017-3642",
        "jointProcurement": false,
        "procurementLaw": [],
        "centralPurchasing": false,
        "coPurchasers": [],
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        "organisation": {
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            "information": {
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                "nutsCodes": [
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                "postalAddress": {
                    "streetAddress": "Hallituskatu 7",
                    "postalCode": "96101",
                    "town": "Rovaniemi",
                    "country": "FI"
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                "telephoneNumber": "+358 163221",
                "email": "[email protected]",
                "contactPerson": "Vesa Paldan",
                "mainUrl": "http:\/\/www.rovaniemi.fi\/fi\/Palvelut\/Kuntainfo\/Julkiset-hankinnat",
                "validationState": 2
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            "contractingAuthorityType": 4,
            "contractingType": 1,
            "mainActivity": 1,
            "mainActivityUtilities": 0,
            "validationState": 0
        },
        "state": 0,
        "defenceWorks": 0,
        "defenceSupplies": 0,
        "publish": 1,
        "agricultureWorks": 0,
        "isPrivate": false,
        "isConcluded": false
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    "lotsInfo": {
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        "lotsSubmittedFor": 0,
        "lotsSubmittedForQuantity": 0,
        "lotsMaxAwarded": false,
        "lotsMaxAwardedQuantity": 0,
        "lotCombinationPossible": false,
        "validationState": 2
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    "objectDescriptions": [
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            "additionalCpvCodes": [],
            "nutsCodes": [
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            "mainsiteplaceWorksDelivery": [],
            "descrProcurement": [
                "Tarjottavat j\u00e4rjestelm\u00e4ratkaisut ja siihen liittyv\u00e4t palvelut tulee toimittaa ja tuottaa turvallisesti, systemaattisilla ja korkealaatuisilla toimintatavoilla sek\u00e4 selke\u00e4ll\u00e4 tuotteistetulla konseptilla. Toimittajan tulee tarjota kokonaisuutta, osatarjouksia tai vaihtoehtoisia tarjouksia ei hyv\u00e4ksyt\u00e4.\n\nVuositasolla saapuvia puheluita on yhteens\u00e4 n. 285 600 kpl ja takaisinsoittoja tehd\u00e4\u00e4n n. 76 500 kpl. Tarkempi erittely arvioiduista m\u00e4\u00e4rist\u00e4 n\u00e4ht\u00e4vill\u00e4 liitteest\u00e4 1.\n\nNyt hankittava palvelu tulee tuottaa ns. SaaS-palveluna. K\u00e4ytt\u00f6\u00f6nottovaiheessa avoterveydenhuoltoon otetaan k\u00e4ytt\u00f6\u00f6n kolme (3) jonoa ja kaikkiin muihin yksikk\u00f6ihin kuhunkin yksi (1) jono. Yhteens\u00e4 yhdeks\u00e4n (9) jonoa.\n\nJ\u00e4rjestelm\u00e4n tulee sis\u00e4lt\u00e4\u00e4 jo hankintavaiheessa suorat soitot, takaisinsoitot sek\u00e4 puheluiden nauhoituksen ja IVR-valikon."
            ],
            "disagreeAwardCriteriaToBePublished": false,
            "awardCriteria": {
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                "qualityCriteria": [],
                "costCriteria": [],
                "priceCriterion": {},
                "criterion": [],
                "criteriaStatedInProcurementDocuments": false
            },
            "estimatedValue": {
                "type": 0
            },
            "timeFrame": {
                "type": 0,
                "days": 0,
                "months": 0,
                "canBeRenewed": false,
                "renewalDescription": []
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            "candidateNumberRestrictions": {
                "envisagedNumber": 0,
                "envisagedMinimumNumber": 0,
                "envisagedMaximumNumber": 0,
                "objectiveCriteriaForChoosing": [],
                "selected": 0
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            "optionsAndVariants": {
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                "partialOffersWillBeAccepted": false,
                "options": true,
                "optionsDescription": [
                    "Tilaajalla on oikeus ostaa t\u00e4m\u00e4n sopimuksen perusteella my\u00f6s toimittajan optiona tarjoamia tuotteita ja palveluita, jotka liittyv\u00e4t tarjottuun kontaktienhallintaj\u00e4rjestelm\u00e4\u00e4n ja niiden k\u00e4ytt\u00f6\u00f6notto on sopimuskauden aikana palvelun hyv\u00e4n toimivuuden kannalta perusteltua.\n\nMik\u00e4li toimittaja kehitt\u00e4\u00e4 palveluaan sopimusaikana, tilaajalla on oikeus laajentaa palveluhankintaa siten, ett\u00e4 se sis\u00e4lt\u00e4\u00e4 my\u00f6s palveluj\u00e4rjestelm\u00e4n uusia osia."
                ],
                "optionType": 0
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            "tendersMustBePresentedAsElectronicCatalogs": false,
            "euFunds": {
                "procurementRelatedToEuProgram": false
            },
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            "awardContract": {
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                "noAwardedContract": {
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                    "originalNoticeSentVia": 0,
                    "originalEsender": {}
                },
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                    "contractTitle": "Kontaktienhallintaj\u00e4rjestelm\u00e4n kilpailutus",
                    "numberOfTenders": {
                        "disagreeTenderInformationToBePublished": false,
                        "total": 3,
                        "sme": 0,
                        "otherEu": 0,
                        "nonEu": 0,
                        "electronic": 0
                    },
                    "disagreeContractorInformationToBePublished": false,
                    "contractors": [
                        {
                            "officialName": "Aurora Innovation Oy",
                            "nationalRegistrationNumber": "2406275-9",
                            "nutsCodes": [
                                "FI1B1"
                            ],
                            "postalAddress": {
                                "town": "Espoo",
                                "country": "FI"
                            },
                            "isSmallMediumEnterprise": true,
                            "validationState": 2
                        }
                    ],
                    "initialEstimatedValueOfContract": {
                        "value": 261552,
                        "currency": "EUR"
                    },
                    "finalTotalValue": {
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                        "value": 261552,
                        "currency": "EUR",
                        "disagreeToBePublished": true
                    },
                    "likelyToBeSubcontracted": false,
                    "valueOfSubcontract": {},
                    "proportionOfValue": 0,
                    "subcontractingDescription": [],
                    "pricePaidForBargainPurchases": {},
                    "notPublicFields": {
                        "communityOrigin": false,
                        "nonCommunityOrigin": false,
                        "countries": [
                            null
                        ],
                        "awardedToTendererWithVariant": false,
                        "abnormallyLowTendersExcluded": false
                    },
                    "concessionRevenue": {}
                }
            },
            "validationState": 2
        }
    ],
    "communicationInformation": {
        "procurementDocumentsAvailable": 0,
        "additionalInformation": 0,
        "additionalInformationAddress": {
            "validationState": 0
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        "otherAddressForProcurementDocuments": {
            "validationState": 0
        },
        "sendTendersOption": 0,
        "addressToSendTenders": {
            "validationState": 0
        },
        "electronicCommunicationRequiresSpecialTools": false,
        "documentsEntirelyInHilma": false,
        "specsAndAdditionalDocuments": 0,
        "validationState": 2
    },
    "contactPerson": {
        "name": "Vesa Paldan",
        "email": "[email protected]",
        "phone": "+358 163221"
    },
    "procurementObject": {
        "shortDescription": [
            "Hankinnan kohteena on kontaktienhallintaj\u00e4rjestelm\u00e4 palveluna Rovaniemen kaupungin avoterveydenhuollon vastaanottopalvelujen, sosiaalipalvelukeskuksen neuvonnan ja sosiaalipalvelukeskuksen p\u00e4ivystyksen, opiskeluterveydenhuollon, pys\u00e4k\u00f6inninvalvonnan ja matkapalvelukeskuksen sek\u00e4 varhaiskasvatuksen palveluneuvonnan k\u00e4ytt\u00f6\u00f6n t\u00e4ss\u00e4 tarjouspyynn\u00f6ss\u00e4 ja sen liitteiss\u00e4 m\u00e4\u00e4ritellyill\u00e4 ehdoilla.  \n\nSopimuskausi on 1.9.2018-31.12.2020, jonka j\u00e4lkeen sopimusta voidaan jatkaa toistaiseksi voimassa olevana (ks. lis\u00e4hankintamahdollisuudet).\n\nTilaajalla on oikeus tarkistaa sopimuksen laajuutta mahdollisesti tulevan maakunta- ja sote-uudistuksen johdosta."
        ],
        "estimatedValue": {
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            "name": "J\u00e4rjestelm\u00e4- ja tukipalvelut",
            "vocCodes": []
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            "type": 1,
            "value": 261552,
            "currency": "EUR",
            "disagreeToBePublished": false
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        "validationState": 2
    },
    "conditionsInformation": {
        "economicCriteriaToParticipate": false,
        "technicalCriteriaToParticipate": false,
        "restrictedToShelteredWorkshop": false,
        "restrictedToShelteredProgram": false,
        "reservedOrganisationServiceMission": false,
        "executionOfServiceIsReservedForProfession": false,
        "participationIsReservedForProfession": false,
        "obligationToIndicateNamesAndProfessionalQualifications": false,
        "validationState": 0
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    "complementaryInformation": {
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        "estimatedTimingForFurtherNoticePublish": [],
        "electronicOrderingUsed": false,
        "electronicInvoicingUsed": false,
        "electronicPaymentUsed": false,
        "additionalInformation": [],
        "validationState": 2
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    "datePublished": "2018-11-14T16:45:11",
    "state": 2,
    "tedPublishState": 4,
    "tedSubmissionId": "20181114-005348",
    "tedPublishRequestSentDate": "2018-11-13T00:00:00",
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        "no_doc_ojs": "2018\/S 220-504157",
        "publication_date": "2018-11-15T10:00:00",
        "ted_links": {}
    },
    "tedValidationErrors": [],
    "noticeOjsNumber": "2018\/S 220-504157",
    "previousNoticeOjsNumber": "2018\/S 096-219221",
    "procedureInformation": {
        "procedureType": 1,
        "acceleratedProcedure": false,
        "justificationForAcceleratedProcedure": [],
        "contestType": 0,
        "frameworkAgreement": {
            "includesFrameworkAgreement": false,
            "includesConclusionOfFrameworkAgreement": false,
            "frameworkAgreementType": 0,
            "frameworkEnvisagedType": 0,
            "includesDynamicPurchasingSystem": false,
            "dynamicPurchasingSystemInvolvesAdditionalPurchasers": false,
            "justificationForDurationOverFourYears": [],
            "dynamicPurchasingSystemWasTerminated": false,
            "estimatedTotalValue": {
                "type": 0
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            "duration": {
                "type": 0,
                "canBeRenewed": false
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        },
        "reductionRecourseToReduceNumberOfSolutions": false,
        "reserveRightToAwardWithoutNegotiations": false,
        "electronicAuctionWillBeUsed": false,
        "procurementGovernedByGPA": true,
        "disagreeCriteriaForEvaluationOfProjectsPublish": false,
        "mainFeaturesAward": [],
        "validationState": 2
    },
    "tenderingInformation": {
        "languages": [],
        "tendersMustBeValidOption": 0,
        "tendersMustBeValidForMonths": 0,
        "tenderOpeningConditions": {
            "place": [],
            "informationAboutAuthorisedPersons": []
        },
        "estimatedExecutionTimeFrame": {
            "type": 3,
            "canBeRenewed": false
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        "validationState": 2
    },
    "attachments": [],
    "hasAttachments": false,
    "changes": [],
    "isCorrigendum": false,
    "isMigrated": true,
    "isCancelled": false,
    "cancelledReason": [],
    "isLatest": true,
    "language": "FI",
    "proceduresForReview": {
        "reviewBody": {
            "officialName": "Markkinaoikeus",
            "postalAddress": {
                "streetAddress": "Radanrakentajantie 5",
                "postalCode": "00520",
                "town": "Helsinki",
                "country": "FI"
            },
            "telephoneNumber": "+358 295643300",
            "email": "[email protected]",
            "mainUrl": "http:\/\/www.oikeus.fi\/markkinaoikeus",
            "validationState": 0
        },
        "reviewProcedure": [],
        "validationState": 2
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    "attachmentInformation": {
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        "links": [],
        "validationState": 2
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    "contractAwardsDefence": [],
    "annexes": {
        "d1": {
            "noTenders": false,
            "procedureType": 0,
            "suppliesManufacturedForResearch": false,
            "providedByOnlyParticularOperator": false,
            "reasonForNoCompetition": 0,
            "extremeUrgency": false,
            "additionalDeliveries": false,
            "repetitionExisting": false,
            "designContestAward": false,
            "commodityMarket": false,
            "advantageousTerms": false,
            "advantageousPurchaseReason": 0
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    },
    "isPrivateSmallValueProcurement": false,
    "dateCreated": "2019-12-31T14:19:24.4752297",
    "dateModified": "2020-01-08T22:22:17.1691367"
}