{
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    "noticeNumber": "2018-023549",
    "reducedTimeLimitsForReceiptOfTenders": false,
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    "creatorSystem": "Cloudia Kilpailutus",
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    "legalBasis": "32014L0024",
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        "title": "Service Desk ITSM-palvelunhallintaj\u00e4rjestelm\u00e4 palveluna sek\u00e4 tukipalvelut",
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                    "postalCode": "40014",
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                "Hankinnan kohteena on ITSM -palvelunhallintaj\u00e4rjestelm\u00e4 palveluna Jyv\u00e4skyl\u00e4n yliopiston palvelutoiminnan tueksi ja kehitt\u00e4miseksi. Palvelunhallintaj\u00e4rjestelm\u00e4ss\u00e4 k\u00e4sitell\u00e4\u00e4n ja hallitaan asiakkaiden palvelupyynt\u00f6j\u00e4 ja palveluihin liittyvi\u00e4 vikailmoituksia. Palvelunhallintaj\u00e4rjestelm\u00e4 on yliopiston sis\u00e4isten asiakkaiden, tutkinto-opiskelijoiden ja ulkoisten asiakkaiden palvelupyynt\u00f6jen ensisijainen k\u00e4sittelyv\u00e4yl\u00e4. Palvelupyynt\u00f6jen k\u00e4sittelij\u00f6iden kokonaism\u00e4\u00e4r\u00e4 on arviolta 300 henkil\u00f6\u00e4.\n\nITSM-palvelunhallintaj\u00e4rjestelm\u00e4\u00e4 (\u201dService Desk -ohjelmisto\u201d) hy\u00f6dynnet\u00e4\u00e4n Jyv\u00e4skyl\u00e4n yliopiston palveluiden hallinnassa siten, ett\u00e4 j\u00e4rjestelm\u00e4n kautta toteutetaan palvelunhallinta kokonaisuutena palveluiden tarjoamisen, tilaamisen, ja yhteydenottojen k\u00e4sittelyn lis\u00e4ksi my\u00f6s palveluiden laadunseurantaan ja raportointiin asiakasyksikk\u00f6kohtaisesti. J\u00e4rjestelm\u00e4\u00e4 voidaan soveltaa kaikkeen palvelutuotantoon, ei pelk\u00e4st\u00e4\u00e4n tietohallinnon tarpeisiin."
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                "qualityCriteria": [
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                        "weighting": "60"
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                "costCriteria": [],
                "priceCriterion": {
                    "weighting": "40"
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                "criterion": [],
                "criteriaStatedInProcurementDocuments": false
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            "optionsAndVariants": {
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                "partialOffersWillBeAccepted": false,
                "options": true,
                "optionsDescription": [
                    "Lis\u00e4koulutus koulutusp\u00e4iv\u00e4hinnan mukaan. Optioita ServiceNow ITSM -j\u00e4rjestelm\u00e4n lis\u00e4toiminnallisuuksiin sopimuskaudella. "
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            "tendersMustBePresentedAsElectronicCatalogs": false,
            "euFunds": {
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                    "originalNoticeSentVia": 0,
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                    "conclusionDate": "2018-11-06T00:00:00",
                    "contractTitle": "Service Desk ITSM-palvelunhallintaj\u00e4rjestelm\u00e4 palveluna sek\u00e4 tukipalvelut",
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                        "total": 3,
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                        "otherEu": 0,
                        "nonEu": 0,
                        "electronic": 3
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                    "disagreeContractorInformationToBePublished": false,
                    "contractors": [
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                            "officialName": "Fujitsu Finland Oy",
                            "nationalRegistrationNumber": "0815044-1",
                            "nutsCodes": [
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                            "postalAddress": {
                                "streetAddress": "PL 100",
                                "postalCode": "00012",
                                "town": "Fujitsu",
                                "country": "FI"
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                            "telephoneNumber": "+358 4578800",
                            "email": "[email protected]",
                            "mainUrl": "http:\/\/www.fujitsu.com\/fi",
                            "isSmallMediumEnterprise": false,
                            "validationState": 2
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                    "initialEstimatedValueOfContract": {},
                    "finalTotalValue": {
                        "type": 1,
                        "value": 715120,
                        "currency": "EUR",
                        "disagreeToBePublished": true
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                    "likelyToBeSubcontracted": true,
                    "valueOfSubcontract": {},
                    "proportionOfValue": 0,
                    "subcontractingDescription": [
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                    "pricePaidForBargainPurchases": {},
                    "notPublicFields": {
                        "communityOrigin": false,
                        "nonCommunityOrigin": false,
                        "countries": [
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                        "awardedToTendererWithVariant": false,
                        "abnormallyLowTendersExcluded": false
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                    "concessionRevenue": {}
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            },
            "validationState": 2
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    "communicationInformation": {
        "procurementDocumentsAvailable": 0,
        "additionalInformation": 0,
        "additionalInformationAddress": {
            "validationState": 0
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        "otherAddressForProcurementDocuments": {
            "validationState": 0
        },
        "sendTendersOption": 0,
        "addressToSendTenders": {
            "validationState": 0
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        "electronicCommunicationRequiresSpecialTools": false,
        "documentsEntirelyInHilma": false,
        "specsAndAdditionalDocuments": 0,
        "validationState": 2
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    "contactPerson": {
        "email": "[email protected]",
        "phone": "+358 142601211"
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    "procurementObject": {
        "shortDescription": [
            "Hankinnan kohteena on ITSM -palvelunhallintaj\u00e4rjestelm\u00e4 palveluna Jyv\u00e4skyl\u00e4n yliopiston palvelutoiminnan tueksi ja kehitt\u00e4miseksi. Palvelunhallintaj\u00e4rjestelm\u00e4ss\u00e4 k\u00e4sitell\u00e4\u00e4n ja hallitaan asiakkaiden palvelupyynt\u00f6j\u00e4 ja palveluihin liittyvi\u00e4 vikailmoituksia. Palvelunhallintaj\u00e4rjestelm\u00e4 on yliopiston sis\u00e4isten asiakkaiden (2 500), tutkinto-opiskelijoiden (14 000) ja ulkoisten asiakkaiden palvelupyynt\u00f6jen ensisijainen k\u00e4sittelyv\u00e4yl\u00e4.\n\n\n\n\n"
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        "mainCpvCode": {
            "code": "72000000",
            "name": "Tietotekniset palvelut: neuvonta, ohjelmistojen kehitt\u00e4minen, Internet ja tuki",
            "vocCodes": []
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            "type": 1,
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            "currency": "EUR",
            "disagreeToBePublished": false
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        "validationState": 2
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    "conditionsInformation": {
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        "technicalCriteriaToParticipate": false,
        "restrictedToShelteredWorkshop": false,
        "restrictedToShelteredProgram": false,
        "reservedOrganisationServiceMission": false,
        "executionOfServiceIsReservedForProfession": false,
        "participationIsReservedForProfession": false,
        "obligationToIndicateNamesAndProfessionalQualifications": false,
        "validationState": 0
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    "complementaryInformation": {
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        "estimatedTimingForFurtherNoticePublish": [],
        "electronicOrderingUsed": false,
        "electronicInvoicingUsed": false,
        "electronicPaymentUsed": false,
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    "datePublished": "2018-11-13T16:30:15",
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    "tedPublishState": 4,
    "tedSubmissionId": "20181113-005800",
    "tedPublishRequestSentDate": "2018-11-12T00:00:00",
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        "publication_date": "2018-11-14T10:00:00",
        "ted_links": {}
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    "tedValidationErrors": [],
    "noticeOjsNumber": "2018\/S 219-502132",
    "previousNoticeOjsNumber": "2018\/S 105-239634",
    "procedureInformation": {
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        "acceleratedProcedure": false,
        "justificationForAcceleratedProcedure": [],
        "contestType": 0,
        "frameworkAgreement": {
            "includesFrameworkAgreement": false,
            "includesConclusionOfFrameworkAgreement": false,
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            "includesDynamicPurchasingSystem": false,
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            "justificationForDurationOverFourYears": [],
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        },
        "reductionRecourseToReduceNumberOfSolutions": false,
        "reserveRightToAwardWithoutNegotiations": false,
        "electronicAuctionWillBeUsed": false,
        "procurementGovernedByGPA": true,
        "disagreeCriteriaForEvaluationOfProjectsPublish": false,
        "mainFeaturesAward": [],
        "validationState": 2
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        "tendersMustBeValidOption": 0,
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        "tenderOpeningConditions": {
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            "informationAboutAuthorisedPersons": []
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        "estimatedExecutionTimeFrame": {
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        "validationState": 2
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    "attachments": [],
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    "isCorrigendum": false,
    "isMigrated": true,
    "isCancelled": false,
    "cancelledReason": [],
    "isLatest": true,
    "language": "FI",
    "proceduresForReview": {
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            "officialName": "Markkinaoikeus",
            "postalAddress": {
                "streetAddress": "Radanrakentajantie 5",
                "postalCode": "00520",
                "town": "Helsinki",
                "country": "FI"
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            "email": "[email protected]",
            "mainUrl": "http:\/\/www.oikeus.fi\/markkinaoikeus",
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    "attachmentInformation": {
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        "validationState": 2
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    "contractAwardsDefence": [],
    "annexes": {
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            "noTenders": false,
            "procedureType": 0,
            "suppliesManufacturedForResearch": false,
            "providedByOnlyParticularOperator": false,
            "reasonForNoCompetition": 0,
            "extremeUrgency": false,
            "additionalDeliveries": false,
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            "advantageousTerms": false,
            "advantageousPurchaseReason": 0
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    "isPrivateSmallValueProcurement": false,
    "dateCreated": "2019-12-31T14:17:43.5467464",
    "dateModified": "2020-01-08T22:22:01.9406301"
}