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"shortDescription": [
"T\u00e4m\u00e4 ilmoitus ei ole hankintailmoitus tai tarjouspyynt\u00f6, eik\u00e4 ilmoituksen julkaisemisella aloiteta tarjouskilpailua. T\u00e4ll\u00e4 ilmoituksella DigiFinland Oy ilmoittaa tulevasta hankinnasta, jonka kohteena on P\u00e4ivystysapu 116117 -puhelinpalvelun yhdysliikenne. DigiFinland Oy toteuttaa hankinnan hankintarenkaan j\u00e4senten (19 hyvinvointialuetta, HUS-yhtym\u00e4 ja Helsingin kaupunki) valtuuttamana. Kilpailutus toteutetaan avoimena menettelyn\u00e4 ja kilpailutuksen perusteella valitaan yksi toimittaja sek\u00e4 yksi varatoimittaja. Puitej\u00e4rjestelyn sopimuskausi on nelj\u00e4 vuotta. ",
"",
"P\u00e4ivystysapu 116117 on kiireellisen hoidon neuvontaan ja ohjaukseen keskittynyt puhelinpalvelu. Palvelu on toiminut syksyst\u00e4 2017 l\u00e4htien. Palvelu on k\u00e4yt\u00f6ss\u00e4 l\u00e4hes kaikilla hyvinvointialueilla ja kattaa 97 % Suomen asukkaista. Asukas voi soittaa maksuttomaan numeroon ennen p\u00e4ivystyspoliklinikalle hakeutumista tai kun tarvitaan neuvoja tai hoito-ohjeita kiireelliseen terveysongelmaan. DigiFinland Oy omistaa numeron 116117 ja vastaa palvelun kansallisesta kehitt\u00e4misest\u00e4. Hyvinvointialueet, Helsingin kaupunki ja HUS-yhtym\u00e4 vastaavat palvelun tuottamisesta alueensa asukkaille.",
"",
"P\u00e4ivystysapu 116117 -puhelinpalveluun soitetut puhelut ohjautuvat p\u00e4\u00e4osin automaattisesti kullekin hyvinvointialueelle osoitettuun 0800-alkuiseen numeroon. Teknisesti t\u00e4m\u00e4 tapahtuu soittajan (A-tilaaja) verkko-operaattorin tekemill\u00e4 ohjauksilla, jotta puhelut p\u00e4\u00e4tyv\u00e4t yhdysliikenteest\u00e4 vastaavan operaattorin verkkoon.",
"",
"P\u00e4ivystysapu 116117 -puhelinpalvelun yhdysliikenteen k\u00e4ytt\u00e4jin\u00e4 voivat olla hankintarenkaan j\u00e4senet eli hyvinvointialueet, Helsingin kaupunki ja HUS-yhtym\u00e4. 116117 on soittajalle maksuton numero. Yhdysliikenteen k\u00e4ytt\u00f6maksun (ns. laskeva liikenne) maksavat hankintarenkaan j\u00e4senet.",
"",
"Hankinnan kohteena on 116117-puheluiden yhdysliikenteen palvelukokonaisuus, joka koostuu yhdysliikenteen teknisest\u00e4 toteutuksesta ja laskutuksesta, tarvittavasta teknisest\u00e4 tuesta, virheellisten ohjausten vikailmoitusten vastaanottamisesta ja korjaustoimenpiteiden toteuttamisesta sek\u00e4 116117-puheluiden tilastojen seuraamisen toiminnosta kansallisella tasolla.",
"",
"Hankinnan arvioitu aikataulu:",
"",
"12.6.2023 tarjouspyynn\u00f6n julkaisu",
"19.6.2023 m\u00e4\u00e4r\u00e4aika kysymysten esitt\u00e4miselle ",
"22.6.2023 vastausten julkaisu",
"7.8.2023 m\u00e4\u00e4r\u00e4aika tarjousten j\u00e4tt\u00e4miselle",
"",
"Aikataulu on hankintayksikk\u00f6\u00e4 sitomaton alustava arvio. ",
"",
"Lis\u00e4tietoja hankinnasta: Taru Tukiainen puh. 050 340 3811 tai s\u00e4hk\u00f6postilla [email protected] ja Leena Koivum\u00e4ki puh. 050 365 5499 tai s\u00e4hk\u00f6postilla [email protected].",
"",
""
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