{
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"Hekan t\u00e4rkein tavoite on tuottaa asumisen palveluja laadukkaasti ja asukasta kuunnellen, joten asiakastyytyv\u00e4isyys on t\u00e4rke\u00e4 yhteinen onnistumisen mittarimme. Strategiassamme yhdeksi t\u00e4rkeimmist\u00e4 tavoitteista on m\u00e4\u00e4ritelty tyytyv\u00e4iset asukkaat. Heka toteuttaa nykyisin asukastyytyv\u00e4isyyskyselyn v\u00e4hint\u00e4\u00e4n kerran vuodessa. Tutkimus on toteutettu tutkimuskumppanin kanssa. Asukastyytyv\u00e4isyys on Hekan yhteinen toiminnan mittari ja tulosten vertailtavuuden n\u00e4k\u00f6kulmasta tutkimuksen jatkuvuus on t\u00e4rke\u00e4\u00e4. Lis\u00e4ksi on toteutettu asiointityytyv\u00e4isyyden jatkuvaa mittausta asiakaspalvelupisteiss\u00e4 fyysisill\u00e4 laitteilla. ",
"",
"Strategiassamme toisena t\u00e4rke\u00e4n\u00e4 tavoitteena on m\u00e4\u00e4ritelty Hekan ty\u00f6nantajakuva haluttuna ty\u00f6paikkana sek\u00e4 hyvinvoiva ty\u00f6yhteis\u00f6. Heka toteuttaa t\u00e4ll\u00e4 hetkell\u00e4 henkil\u00f6st\u00f6tyytyv\u00e4isyystutkimuksen v\u00e4hint\u00e4\u00e4n kerran vuodessa. Tutkimus on toteutettu yhteisty\u00f6ss\u00e4 tutkimuskumppanin kanssa. Tutkimuskumppani on yhteinen henkil\u00f6st\u00f6tyytyv\u00e4isyys- ja asukastyytyv\u00e4isyystutkimuksessa. Henkil\u00f6st\u00f6tyytyv\u00e4isyystutkimuksella mitataan Hekan strategisten tavoitteiden toteutumista ja henkil\u00f6st\u00f6n ty\u00f6tyytyv\u00e4isyytt\u00e4. ",
"",
"Kilpailutuksella valitaan kumppani, joka hoitaa Hekan tilaamien tutkimusten toteuttamisen ns. avaimet k\u00e4teen -menetelm\u00e4ll\u00e4 sek\u00e4 tarjoaa lis\u00e4ksi erikseen sovittuna tuntihinnoiteltua asiantuntijapalvelua Hekan asukas- ja henkil\u00f6st\u00f6kokemuksen kehitt\u00e4misen tueksi. T\u00e4m\u00e4 tuki voi olla esimerkiksi uuden tutkimuksen lomakesuunnittelua tai raportoinnin kehitt\u00e4mist\u00e4. ",
"",
" "
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