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"Mets\u00e4keskus etsi t\u00e4ll\u00e4 kilpailutuksella kumppania, joka pystyy tarjoamaan yhdess\u00e4 Mets\u00e4keskuksen tietohallinnon kanssa perusk\u00e4ytt\u00e4jille hyv\u00e4n tukipalvelun. Mets\u00e4keskus tavoittelee my\u00f6s hyv\u00e4\u00e4 palvelujen hinta\/laatusuhdetta, jossa palvelujen laatu mitataan systemaattisesti ja palvelun hinnoittelussa huomioidaan toteutunut laatutaso. ",
"",
"Mets\u00e4keskus edellytt\u00e4\u00e4 palveluntarjoajilta systemaattista toimintatapaa ja valmiutta kehitt\u00e4\u00e4 yhteisty\u00f6ss\u00e4 Mets\u00e4keskuksen tukipalveluita ja k\u00e4ytt\u00f6ymp\u00e4rist\u00f6\u00e4 k\u00e4ytt\u00e4jien hyv\u00e4ksi. Mets\u00e4keskus edellytt\u00e4\u00e4, ett\u00e4 sille j\u00e4\u00e4 hyv\u00e4 kontrolli siihen, mit\u00e4 ymp\u00e4rist\u00f6ss\u00e4mme tapahtuu. ",
"",
"Palvelu koostuu toimittajan tarjoamasta: ",
"1. Ensimm\u00e4isen asteen yhteydenottopisteest\u00e4, johon k\u00e4ytt\u00e4j\u00e4t voivat ottaa yhteytt\u00e4 kaikissa ongelmatilanteissaan",
"2. Tavanomaisten ongelmatilanteiden ratkaisusta et\u00e4n\u00e4 neuvomalla tai et\u00e4yhteytt\u00e4 hy\u00f6dynt\u00e4en. ",
"3. Mets\u00e4keskuksen tai kolmannen osapuolen vastuulla olevan ongelman ohjaaminen toisen asteen tukeen Mets\u00e4keskukselle tai kolmannelle osapuolella tilanteen ja ohjeiden mukaan, jos ongelmaa ei kohtuudella yleisen alan ammattitaitovaatimuksen ja\/tai k\u00e4yt\u00f6ss\u00e4 olevien ohjeiden avulla pystyt\u00e4 ratkaisemaan Toimittajan palvelupisteess\u00e4. ",
"4. Palvelun hallintaan tarvittavat tietotekniset v\u00e4lineet t\u00e4ss\u00e4 vaatimusm\u00e4\u00e4rittelyss\u00e4 kuvatuin Mets\u00e4keskuksen k\u00e4ytt\u00e4jien tarvitsemin k\u00e4ytt\u00f6oikeuksin. ",
"Peruspalveluun kuuluvat teht\u00e4v\u00e4t on tarkemmin listattu liitteess\u00e4 2",
"",
"Palvelun piiriin kuuluvat:",
"1. Mets\u00e4keskuksen vakituisessa tai m\u00e4\u00e4r\u00e4aikaisessa ty\u00f6suhteessa olevat ty\u00f6ntekij\u00e4t ",
"2. Mets\u00e4keskuksen ty\u00f6ntekij\u00f6iden k\u00e4yt\u00f6ss\u00e4 olevat kaikki ty\u00f6asemat ja mobiililaitteet (\u00e4lypuhelimet, tabletit ja maastolaitteet). Maastolaitteet ovat kuitenkin SLA:n mukaisen palvelun piiriss\u00e4 vain silt\u00e4 osin, kun ei ole kyse Mets\u00e4keskukselle r\u00e4\u00e4t\u00e4l\u00f6idyn maastosovelluksen k\u00e4ytt\u00f6\u00f6n liittyvist\u00e4 asetuksista tai lis\u00e4laitteista, jotka katsotaan Mets\u00e4keskuksen 2. asteen tuen vastuulla olevaksi kokonaisuudeksi. ",
"3. Mets\u00e4keskuksen tulostimet ja monitoimilaitteet.",
"",
"T\u00e4m\u00e4n lis\u00e4ksi voidaan hankkia Mets\u00e4keskuksen M365-ymp\u00e4rist\u00f6n, laitteiden ja k\u00e4ytt\u00f6valtuuksien hallintaan sek\u00e4 yll\u00e4pitoon liittyvi\u00e4 tuki- ja asiantuntijapalveluita hallinnan kehitt\u00e4miseksi ja k\u00e4ytt\u00e4j\u00e4tuen t\u00e4ydennykseksi. ",
"",
"",
"",
"",
"",
"",
""
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