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"title": "Tietopyynt\u00f6: Kansanel\u00e4kelaitoksen tarvitsemat vieraan kielen pikatulkkauspalvelut",
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"email": "[email protected]",
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"shortDescription": [
"T\u00e4m\u00e4 ilmoitus ei ole hankintailmoitus eik\u00e4 tarjouspyynt\u00f6, vaan tietopyynt\u00f6. Tietopyynn\u00f6n kohteena on Kelan erilaisissa palvelutilanteissa tarvitsemat vieraan kielen pikatulkkauspalvelut. ",
"",
"Alustava hankinnan kohde:",
"Pikatulkkaus on et\u00e4tulkkauspalvelu, jossa tulkkiin otetaan ilman ennakkotilausta puhelin- tai videoyhteys mobiililaitteella tai tietokoneella, johon on asennettu palveluntuottajan toimittama pikatulkkaussovellus. Pikatulkkauksessa on minuuttihinnoittelu. ",
"",
"Kelan asiakkailla on oikeus maksuttomaan tulkkaukseen, jos asiointi Kelassa ei onnistu omalla \u00e4idinkielell\u00e4 eik\u00e4 l\u00f6ydy yhteist\u00e4 kielt\u00e4 Kelan toimihenkil\u00f6n kanssa. Pikatulkkausta tarvitaan erilaisissa palvelutilanteissa ja muussa palvelutoiminnassa, jossa asiakas ja Kela kommunikoivat. N\u00e4it\u00e4 ovat esim. palvelupistepalvelu, et\u00e4palvelu, puhelinpalvelu, lis\u00e4selvitysten pyyt\u00e4minen tai hakemuksen t\u00e4ydent\u00e4minen. Pikatulkkaussovellus saatetaan my\u00f6hemmin integroida Kelan kontaktienhallintaj\u00e4rjestelm\u00e4\u00e4n. ",
"",
"Tulkkauspalvelut tuotetaan pikatulkkaussovelluksen kautta. Pikatulkkauksessa k\u00e4ytett\u00e4v\u00e4n sovelluksen tulee olla yhteensopiva Android- ja iOS -k\u00e4ytt\u00f6j\u00e4rjestelm\u00e4\u00e4 k\u00e4ytt\u00e4vien \u00e4lypuhelinten ja tablettien kanssa. Yhteydenotto voi tapahtua my\u00f6s web-selaimen kautta.",
"",
"Markkinavuoropuhelu:",
"T\u00e4m\u00e4n tietopyynn\u00f6n tarkoituksena on saada ilmoittautuneiden toimittajien kommentteja kysymyksiin ja luonnosvaiheessa oleviin tarjouspyynt\u00f6asiakirjoihin, jotta mahdollinen tuleva tarjouskilpailu voitaisiin toteuttaa tarkoituksenmukaisella tavalla. ",
"",
"Ilmoittautuminen:",
"Hankinnasta kiinnostuneita toimittajia pyydet\u00e4\u00e4n ilmoittamaan yrityksen virallinen nimi ja yhteyshenkil\u00f6n s\u00e4hk\u00f6postiosoite osoitteeseen: [email protected] 10.4.2023 menness\u00e4. Viestikentt\u00e4\u00e4n aihe: \"Pikatulkkauspalvelut\".",
""
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"T\u00e4m\u00e4 ilmoitus ei ole tarjouspyynt\u00f6 eik\u00e4 hankintailmoitus. T\u00e4m\u00e4n ilmoituksen julkaisemisella ei aloiteta tarjouskilpailua, vaan kyseess\u00e4 on markkinakartoitukseen liittyv\u00e4 tietopyynt\u00f6. T\u00e4m\u00e4 ilmoitus ei velvoita Kansanel\u00e4kelaitosta (Kela) toteuttamaan hankintaa. T\u00e4ll\u00e4 ilmoituksella ei pyydet\u00e4 tarjouksia. ",
"",
"Tietopyynt\u00f6\u00f6n osallistuminen ei sido ket\u00e4\u00e4n osapuolta. Osallistuminen ei ole my\u00f6sk\u00e4\u00e4n edellytys my\u00f6hemmin mahdolliseen tarjouskilpailuun osallistumiselle. Osallistuminen ei vaikuta mill\u00e4\u00e4n tavalla tarjoajan asemaan mahdollisessa tarjouskilpailussa. Osallistumisesta ei makseta korvauksia. ",
"",
"Kela voi l\u00e4hett\u00e4\u00e4 ilmoittautuneille kysymyksi\u00e4 ja tarjouspyynn\u00f6n luonnosmateriaaleja kommentoitavaksi hankintaan liittyen. "
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