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"corrigendumAdditionalInformation": [],
"creatorSystem": "Cloudia Kilpailutus",
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"title": "Tietopyynt\u00f6: Asiakasohjaus- ja vuoronumeroj\u00e4rjestelm\u00e4n markkinakartoitus",
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"email": "[email protected]",
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"shortDescription": [
"T\u00e4m\u00e4 ilmoitus ei ole hankintailmoitus eik\u00e4 tarjouspyynt\u00f6, vaan tietopyynt\u00f6 vuoronumeroj\u00e4rjestelm\u00e4n markkinakartoitusta varten. Tietopyynn\u00f6n kohteena on vuoronumeroj\u00e4rjestelm\u00e4 laitteineen Kelan asiakaspalvelupisteisiin. ",
"",
"Kelan palvelupisteiss\u00e4 hy\u00f6dynnet\u00e4\u00e4n vuoronumeroj\u00e4rjestelm\u00e4\u00e4 asiakasohjaukseen ja ajanvaraukselle ilmoittautumiseen. Jatkossa on tarve j\u00e4rjestelm\u00e4lle, joka mahdollistaa kahden tai useamman toimijan asiakasohjauksen yhteisk\u00e4yt\u00f6n, koska toimitaan samoissa tiloissa. Kela tarvitsee erilaisia ratkaisuja asiakkaiden ohjaamiseen palvelupisteest\u00e4 riippuen. Kelalla on t\u00e4ll\u00e4 hetkell\u00e4 129 palvelupistett\u00e4 eri puolella Suomea. ",
"",
"Markkinavuoropuhelu:",
"Edell\u00e4 kuvatun johdosta Kela pyyt\u00e4\u00e4 kiinnostuneita markkinatoimijoita ilmoittautumaan ja esitt\u00e4m\u00e4\u00e4n oman ratkaisunsa. Toimittakaa lyhyt alustava esitys asiakasohjausj\u00e4rjestelm\u00e4st\u00e4\/vuoronumeroj\u00e4rjestelm\u00e4st\u00e4 (On Premise vai SaaS), tarvittavista laitteista ja kuvatkaa lyhyesti, miten j\u00e4rjestelm\u00e4 vastaisi Kelan esitt\u00e4miin tavoitteisiin ja tarpeisiin.",
"",
"Ilmoittautuminen:",
"Hankinnasta kiinnostuneita toimittajia pyydet\u00e4\u00e4n ilmoittautumaan markkinakartoitukseen ilmoittamalla yrityksen virallinen nimi ja yhteyshenkil\u00f6n s\u00e4hk\u00f6postiosoite osoitteeseen: [email protected] 20.3.2023 menness\u00e4. Viestikentt\u00e4\u00e4n aihe: \"Vuoronumeroj\u00e4rjestelm\u00e4\". ",
" ",
"T\u00e4m\u00e4n tietopyynn\u00f6n tarkoituksena on saada mahdollisesti my\u00f6hemmin my\u00f6s ilmoittautuneiden toimittajien kommentteja luonnosvaiheessa oleviin tarjouspyynt\u00f6asiakirjoihin, jotta mahdollinen tuleva tarjouskilpailu voitaisiin toteuttaa tarkoituksenmukaisella tavalla. ",
"",
""
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"",
"Markkinakartoitukseen osallistuminen ei sido ket\u00e4\u00e4n osapuolta. Osallistuminen ei ole my\u00f6sk\u00e4\u00e4n edellytys my\u00f6hemmin mahdolliseen tarjouskilpailuun osallistumiselle. Osallistuminen ei vaikuta mill\u00e4\u00e4n tavalla tarjoajan asemaan mahdollisessa tarjouskilpailussa. Markkinakartoitukseen osallistumisesta ei makseta korvauksia. ",
"",
"Markkinakartoituksen tarkoituksena on kartoittaa markkinoilla olevia tuotteita ja palveluita. T\u00e4m\u00e4n markkinakartoituksen vastauksia ja muita tietoja voidaan k\u00e4ytt\u00e4\u00e4 selvitysty\u00f6ss\u00e4, jossa tutkitaan mahdollisesti hankittavien palvelujen soveltuvuutta Kelan toimintaymp\u00e4rist\u00f6\u00f6n ja vaatimuksiin. ",
"",
"Kela voi l\u00e4hett\u00e4\u00e4 ilmoittautuneille my\u00f6s kysymyksi\u00e4 ja tarjouspyynn\u00f6n luonnosmateriaaleja kommentoitavaksi hankintaan liittyen. "
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