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Suunniteltuun hankintaan sis\u00e4ltyv\u00e4t on-premises-ohjelmistoratkaisu sek\u00e4 j\u00e4rjestelm\u00e4n asentamiseen, k\u00e4ytt\u00f6\u00f6n ja yll\u00e4pitoon liittyv\u00e4t asiantuntijapalvelut.", "", "Hankittavan palvelukokonaisuuden p\u00e4\u00e4tavoitteena on parantaa asiakaskokemusta sujuvoittamalla palveluprosessia, tehostaa k\u00e4ytt\u00e4jien ty\u00f6t\u00e4 automatisoitujen toimintojen ja j\u00e4rjestelm\u00e4n helppok\u00e4ytt\u00f6isyyden avulla sek\u00e4 tuoda tietoa (raportteja, tilastoja) tiedolla johtamisen tueksi. Tavoitteena on siirt\u00e4\u00e4 nyt p\u00e4\u00e4osin s\u00e4hk\u00f6postilla tulevat ulkoisten ja sis\u00e4isten asiakkaiden ty\u00f6pyynn\u00f6t tiket\u00f6intij\u00e4rjestelm\u00e4ll\u00e4 hoidettavaksi. 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