{ "id": 111676, "procurementProjectId": 77346, "noticeNumber": "2022-111676", "reducedTimeLimitsForReceiptOfTenders": false, "corrigendumAdditionalInformation": [], "creatorSystem": "Cloudia Kilpailutus", "type": 200, "legalBasis": "32014L0024", "project": { "id": 77346, "title": "Tiket\u00f6intij\u00e4rjestelm\u00e4", "contractType": 2, "procurementCategory": 1, "referenceNumber": "SEN\/1382\/2022", "jointProcurement": false, "procurementLaw": [], "centralPurchasing": false, "coPurchasers": [], "validationState": 0, "organisation": { "id": "aee60cb8-e1d5-4b36-2c7c-08d78deb351a", "information": { "officialName": "Senaatti-kiinteist\u00f6t", "nationalRegistrationNumber": "1503388-4", "nutsCodes": [ "FI" ], "postalAddress": { "streetAddress": "Lintulahdenkatu 5 A, PL 237", "postalCode": "00531", "town": "Helsinki", "country": "FI" }, "telephoneNumber": "+358 44709663", "email": "[email protected]", "contactPerson": "Kari Juopperi", "mainUrl": "https:\/\/www.senaatti.fi", "validationState": 0 }, "contractingAuthorityType": 64, "otherContractingAuthorityType": "Valtion liikelaitos", "contractingType": 0, "mainActivity": 1024, "otherMainActivity": "Kiinteist\u00f6- ja ymp\u00e4rist\u00f6palvelut", "mainActivityUtilities": 0, "validationState": 0, "dataSource": 0, "identifierMissing": false, "vhsStatus": 0 }, "state": 1, "defenceWorks": 0, "defenceSupplies": 0, "publish": 1, "agricultureWorks": 0, "isPrivate": false, "isConcluded": false, "tendering": 0 }, "lotsInfo": { "divisionLots": false, "lotsSubmittedFor": 0, "lotsSubmittedForQuantity": 0, "lotsMaxAwarded": false, "lotsMaxAwardedQuantity": 0, "lotCombinationPossible": false, "lotCombinationPossibleDescription": [], "validationState": 0 }, "objectDescriptions": [ { "mainCpvCode": { "code": "72000000", "name": "Tietotekniset palvelut: neuvonta, ohjelmistojen kehitt\u00e4minen, Internet ja tuki", "vocCodes": [] }, "quantityOrScope": [], "additionalCpvCodes": [ { "code": "72260000", "name": "Ohjelmistoihin liittyv\u00e4t palvelut", "vocCodes": [] }, { "code": "72250000", "name": "J\u00e4rjestelm\u00e4- ja tukipalvelut", "vocCodes": [] }, { "code": "48900000", "name": "Erilaiset ohjelmatuotteet ja tietokonej\u00e4rjestelm\u00e4t", "vocCodes": [] } ], "vehicles": { "containsVehiclesInCertainCategories": false, "containsOtherThanExcludedVehicles": false, "lightPersonalAndCommercialVehicles": { "numberOfCleanVehicles": 0, "totalNumberOfVehicles": 0 }, "trucksAboveThreeAndHalfTons": { "numberOfCleanVehicles": 0, "totalNumberOfVehicles": 0 }, "busesWithNotAllPassengersSeated": { "numberOfCleanVehicles": 0, "totalNumberOfVehicles": 0 } }, "nutsCodes": [ "FI1B" ], "mainsiteplaceWorksDelivery": [], "descrProcurement": [ "Senaatti-kiinteist\u00f6t suunnittelee tiket\u00f6intij\u00e4rjestelm\u00e4n ohjelmistoratkaisun hankintaa palveluineen.", "", "Hankinnan kohteena on tiket\u00f6intij\u00e4rjestelm\u00e4, joka mahdollistaa monikanavaisen asiakaspalvelun, palvelupistetoiminnan (Service Desk) sek\u00e4 IT-palvelunhallinnan (IT Service Management, ITSM). Suunniteltuun hankintaan sis\u00e4ltyv\u00e4t on-premises-ohjelmistoratkaisu sek\u00e4 j\u00e4rjestelm\u00e4n asentamiseen, k\u00e4ytt\u00f6\u00f6n ja yll\u00e4pitoon liittyv\u00e4t asiantuntijapalvelut.", "", "Hankittavan palvelukokonaisuuden p\u00e4\u00e4tavoitteena on parantaa asiakaskokemusta sujuvoittamalla palveluprosessia, tehostaa k\u00e4ytt\u00e4jien ty\u00f6t\u00e4 automatisoitujen toimintojen ja j\u00e4rjestelm\u00e4n helppok\u00e4ytt\u00f6isyyden avulla sek\u00e4 tuoda tietoa (raportteja, tilastoja) tiedolla johtamisen tueksi. Hankittava kokonaisuus on kuvattu tarkemmin liitteess\u00e4 1 \"Hankinnnan kohteen kuvaus\" luvussa 2 alalukuineen. Tavoitteena on siirt\u00e4\u00e4 nyt p\u00e4\u00e4osin s\u00e4hk\u00f6postilla tulevat ulkoisten ja sis\u00e4isten asiakkaiden ty\u00f6pyynn\u00f6t tiket\u00f6intij\u00e4rjestelm\u00e4ll\u00e4 hoidettavaksi. Pyynt\u00f6j\u00e4 tulee my\u00f6s kiinteist\u00f6johtamisen tietoj\u00e4rjestelm\u00e4st\u00e4 (Granlund Manager) ja muista tiket\u00f6intij\u00e4rjestelmist\u00e4. " ], "disagreeAwardCriteriaToBePublished": false, "awardCriteria": { "criterionTypes": 8, "qualityCriteria": [], "costCriteria": [], "priceCriterion": {}, "criterion": [], "criteriaStatedInProcurementDocuments": false }, "estimatedValue": { "type": 0 }, "timeFrame": { "type": 2, "months": 24, "canBeRenewed": true, "renewalDescription": [ "Sopimus on m\u00e4\u00e4r\u00e4aikaisena voimassa kaksi (2) vuotta. Sopimus jatkuu toistaiseksi voimassa olevana kiinte\u00e4n sopimuskauden p\u00e4\u00e4ttymisen j\u00e4lkeen." ] }, "candidateNumberRestrictions": { "envisagedNumber": 0, "envisagedMinimumNumber": 0, "envisagedMaximumNumber": 0, "selected": 0 }, "optionsAndVariants": { "variantsWillBeAccepted": false, "partialOffersWillBeAccepted": false, "options": false, "optionType": 0 }, "tendersMustBePresentedAsElectronicCatalogs": false, "euFunds": { "procurementRelatedToEuProgram": false }, "additionalInformation": [], "awardContract": { "contractAwarded": 0, "noAwardedContract": { "failureReason": 0, "originalNoticeSentVia": 0 }, "awardedContracts": [] }, "validationState": 0 } ], "communicationInformation": { "procurementDocumentsAvailable": 1, "procurementDocumentsUrl": "https:\/\/tarjouspalvelu.fi\/hanki?id=413017&tpk=1b354900-2e77-487c-a321-731828726100", "additionalInformation": 1, "additionalInformationAddress": { "officialName": "Senaatti-kiinteist\u00f6t", "nationalRegistrationNumber": "1503388-4", "nutsCodes": [ "FI" ], "postalAddress": { "streetAddress": "Lintulahdenkatu 5 A, PL 237", "postalCode": "00531", "town": "Helsinki", "country": "FI" }, "telephoneNumber": "+358 44709663", "email": "[email protected]", "contactPerson": "Kari Juopperi", "mainUrl": "https:\/\/www.senaatti.fi", "validationState": 0 }, "otherAddressForProcurementDocuments": { "nutsCodes": [], "postalAddress": {}, "validationState": 0 }, "sendTendersOption": 1, "electronicAddressToSendTenders": "https:\/\/tarjouspalvelu.fi\/hanki?id=413017&tpk=1b354900-2e77-487c-a321-731828726100", "addressToSendTenders": { "nutsCodes": [], "postalAddress": {}, "validationState": 0 }, "electronicCommunicationRequiresSpecialTools": false, "documentsEntirelyInHilma": false, "specsAndAdditionalDocuments": 0, "validationState": 0 }, "contactPerson": { "name": "Kari Juopperi", "email": "[email protected]", "phone": "+358 44709663" }, "procurementObject": { "shortDescription": [ "Hankinnan kohteena on tiket\u00f6intij\u00e4rjestelm\u00e4, joka mahdollistaa monikanavaisen asiakaspalvelun, palvelupistetoiminnan (Service Desk) sek\u00e4 IT-palvelunhallinnan (IT Service Management, ITSM). Suunniteltuun hankintaan sis\u00e4ltyv\u00e4t on-premises-ohjelmistoratkaisu sek\u00e4 j\u00e4rjestelm\u00e4n asentamiseen, k\u00e4ytt\u00f6\u00f6n ja yll\u00e4pitoon liittyv\u00e4t asiantuntijapalvelut. ", "", "Hankinnan kohde on kuvattu tarkemmin tarjouspyynn\u00f6ss\u00e4 ja sen liitteiss\u00e4, erityisesti liitteess\u00e4 1 \"Hankinnan kohteen kuvaus\"." ], "estimatedValue": { "type": 0 }, "estimatedValueCalculationMethod": [], "mainCpvCode": { "code": "72000000", "name": "Tietotekniset palvelut: neuvonta, ohjelmistojen kehitt\u00e4minen, Internet ja tuki", "vocCodes": [] }, "defence": { "nutsCodes": [], "frameworkAgreement": { "includesFrameworkAgreement": false, "includesConclusionOfFrameworkAgreement": false, "frameworkAgreementType": 0, "frameworkEnvisagedType": 0, "includesDynamicPurchasingSystem": false, "dynamicPurchasingSystemInvolvesAdditionalPurchasers": false, "dynamicPurchasingSystemWasTerminated": false, "estimatedTotalValue": { "type": 0 }, "duration": { "type": 0, "canBeRenewed": false } }, "subcontract": { "tendererHasToIndicateShare": false, "tendererHasToIndicateChange": false, "caMayOblige": false, "successfulTenderer": false, "successfulTendererToSpecify": false }, "optionsAndVariants": { "variantsWillBeAccepted": false, "partialOffersWillBeAccepted": false, "options": false, "optionType": 0 }, "totalQuantityOrScope": { "type": 0 }, "renewals": { "canBeRenewed": false }, "timeFrame": { "type": 0, "canBeRenewed": false } }, "validationState": 0 }, "conditionsInformation": { "professionalSuitabilityRequirements": [ "Katso hankinta-asiakirjat." ], "economicCriteriaToParticipate": true, "economicCriteriaDescription": [], "economicRequiredStandards": [], "technicalCriteriaToParticipate": false, "technicalCriteriaDescription": [], "technicalRequiredStandards": [], "rulesForParticipation": [], "restrictedToShelteredWorkshop": false, "restrictedToShelteredProgram": false, "reservedOrganisationServiceMission": false, "depositsRequired": [], "financingConditions": [], "legalFormTaken": [], "qualificationSystemConditions": [], "ciriteriaForTheSelectionOfParticipants": [], "executionOfServiceIsReservedForProfession": false, "referenceToRelevantLawRegulationOrProvision": [], "participationIsReservedForProfession": false, "indicateProfession": [], "contractPerformanceConditions": [ "Katso hankinta-asiakirjat." ], "obligationToIndicateNamesAndProfessionalQualifications": true, "validationState": 0 }, "conditionsInformationDefence": { "depositsRequired": [], "financingConditions": [], "legalFormTaken": [], "otherParticularConditions": [], "personalSituationOfEconomicOperators": [], "personalSituationOfSubcontractors": [], "economicCriteriaOfEconomicOperators": [], "economicCriteriaOfEconomicOperatorsMinimum": [], "economicCriteriaOfSubcontractors": [], "economicCriteriaOfSubcontractorsMinimum": [], "technicalCriteriaOfEconomicOperators": [], "technicalCriteriaOfEconomicOperatorsMinimum": [], "technicalCriteriaOfSubcontractors": [], "technicalCriteriaOfSubcontractorsMinimum": [], "restrictedToShelteredWorkshops": false, "restrictedToShelteredProgrammes": false, "restrictedToParticularProfession": false, "restrictedToParticularProfessionLaw": [], "staffResponsibleForExecution": false, "validationState": 0 }, "conditionsInformationNational": { "participantSuitabilityCriteria": [], "requiredCertifications": [], "additionalInformation": [], "validationState": 0, "reservedForShelteredWorkshopOrProgram": false }, "complementaryInformation": { "isRecurringProcurement": false, "estimatedTimingForFurtherNoticePublish": [], "electronicOrderingUsed": true, "electronicInvoicingUsed": true, "electronicPaymentUsed": true, "additionalInformation": [], "validationState": 0 }, "datePublished": "2022-10-30T07:00:12.3989895", "state": 2, "tedPublishState": 4, "tedSubmissionId": "20221028-005223", "tedPublishRequestSentDate": "2022-10-28T06:59:03", "tedPublicationInfo": { "ojs_number": "211", "no_doc_ojs": "2022\/S 211-607507", "publication_date": "2022-11-02T08:00:00", "ted_links": { "fi": "http:\/\/ted.europa.eu\/udl?uri=TED:NOTICE:607507-2022:TEXT:FI:HTML" } }, "tedValidationErrors": [ { "type": "TECH", "items": [ { "name": "T001", "valid": true, "message": "XML file is valid against XSD." }, { "name": "T002", "valid": true, "message": "Metadata could be retrieved from the XML file." }, { "name": "T003", "valid": true, "message": "Unique key is active." } ] }, { "type": "VALIDATION_RULES", "items": [] } ], "noticeOjsNumber": "2022\/S 211-607507", "procedureInformation": { "procedureType": 1, "acceleratedProcedure": false, "justificationForAcceleratedProcedure": [], "contestType": 0, "frameworkAgreement": { "includesFrameworkAgreement": false, "includesConclusionOfFrameworkAgreement": false, "frameworkAgreementType": 0, "frameworkEnvisagedType": 0, "includesDynamicPurchasingSystem": false, "dynamicPurchasingSystemInvolvesAdditionalPurchasers": false, "dynamicPurchasingSystemWasTerminated": false, "estimatedTotalValue": { "type": 0 }, "duration": { "type": 0, "canBeRenewed": false } }, "reductionRecourseToReduceNumberOfSolutions": false, "reserveRightToAwardWithoutNegotiations": false, "electronicAuctionWillBeUsed": false, "additionalInformationAboutElectronicAuction": [], "namesOfParticipantsAlreadySelected": [], "procurementGovernedByGPA": true, "criteriaForEvaluationOfProjects": [], "disagreeCriteriaForEvaluationOfProjectsPublish": false, "mainFeaturesAward": [], "validationState": 0 }, "tenderingInformation": { "tendersOrRequestsToParticipateDueDateTime": "2022-11-28T13:00:00", "languages": [ "FI" ], "tendersMustBeValidOption": 2, "tendersMustBeValidForMonths": 6, "tenderOpeningConditions": { "openingDateAndTime": "2022-11-28T14:00:00", "place": [ "S\u00e4hk\u00f6inen kilpailutusj\u00e4rjestelm\u00e4" ], "informationAboutAuthorisedPersons": [ "Tarjousten avaustilaisuus ei ole julkinen." ] }, "defence": { "previousPublicationExists": false, "hasPreviousContractNoticeOjsNumber": false, "hasPreviousExAnteOjsNumber": false, "payableDocuments": false, "languageType": 0, "languages": [], "otherLanguage": false }, "estimatedExecutionTimeFrame": { "type": 0, "canBeRenewed": false }, "validationState": 0 }, "rewardsAndJury": { "prizeAwarded": false, "numberAndValueOfPrizes": [], "detailsOfPayments": [], "serviceContractAwardedToWinner": false, "decisionOfTheJuryIsBinding": false, "namesOfSelectedMembersOfJury": [], "validationState": 0 }, "resultsOfContest": { "contestWasTerminated": false, "noPrizeType": 0, "originalNoticeSentVia": 0, "participantsContemplated": 0, "participantsSme": 0, "participantsForeign": 0, "disagreeParticipantCountPublish": false, "winners": [], "disagreeWinnersPublish": false, "disagreeValuePublish": false, "validationState": 0 }, "tedNoDocExt": "2022-111676", "attachments": [], "hasAttachments": false, "changes": [], "isCorrigendum": false, "isMigrated": false, "isCancelled": false, "isContractAwardCancellationNotice": false, "cancelledReason": [], "isLatest": true, "language": "FI", "proceduresForReview": { "reviewBody": { "officialName": "Markkinaoikeus", "nutsCodes": [], "postalAddress": { "streetAddress": "S\u00f6rn\u00e4istenkatu 1", "postalCode": "00580", "town": "Helsinki", "country": "FI" }, "telephoneNumber": "+358 295643300", "email": "[email protected]", "mainUrl": "http:\/\/www.oikeus.fi\/markkinaoikeus", "validationState": 0 }, "reviewProcedure": [], "validationState": 0 }, "attachmentInformation": { "description": [], "links": [], "validationState": 0 }, "rtpAttachmentInformation": { "description": [], "links": [], "validationState": 0 }, "pcftAttachmentInformation": { "description": [], "links": [], "validationState": 0 }, "modifications": { "additionalCpvCodes": [], "nutsCodes": [], "mainsiteplaceWorksDelivery": [], "descrProcurement": [], "timeFrame": { "type": 0, "canBeRenewed": false }, "justificationForDurationOverFourYears": [], "justificationForDurationOverEightYears": [], "totalValue": {}, "awardedToGroupOfEconomicOperators": false, "contractors": [], "description": [], "reason": 0, "reasonDescriptionEconomic": [], "reasonDescriptionCircumstances": [], "increaseBeforeModifications": {}, "increaseAfterModifications": {}, "validationState": 0 }, "contractAwardsDefence": [ { "numberOfTenders": { "disagreeTenderInformationToBePublished": false, "total": 0 }, "contractor": { "nutsCodes": [], "postalAddress": {}, "isSmallMediumEnterprise": false, "validationState": 0 }, "estimatedValue": {}, "contractValueType": 0, "finalTotalValue": {}, "lowestOffer": {}, "highestOffer": {}, "annualOrMonthlyValue": { "type": 0, "canBeRenewed": false }, "likelyToBeSubcontracted": false, "valueOfSubcontract": {}, "valueOfSubcontractNotKnown": false, "subcontractingDescription": [], "allOrCertainSubcontractsWillBeAwarded": false, "shareOfContractWillBeSubcontracted": false, "validationState": 0 } ], "hilmaStatistics": { "energyEfficiencyConsidered": false, "lowCarbon": false, "circularEconomy": false, "biodiversity": false, "sustainableFoodProduction": false, "justWorkingConditions": true, "employmentCondition": false, "codeOfConduct": false, "innovationConsidered": false, "solutionNewToBuyer": true, "solutionNewToMarketOrIndustry": false, "smeParticipationConsidered": true, "validationState": 0 }, "isPrivateSmallValueProcurement": false, "espdRequestReferences": [], "hilmaSubmissionDate": "2022-10-28T06:58:33.1553107", "dateCreated": "2022-10-28T06:58:32.9172472", "dateModified": "2022-11-02T08:00:08.0545976" }