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"Etel\u00e4-Pohjanmaan sairaanhoitopiirin kuntayhtym\u00e4 on aikeissa toteuttaa Etel\u00e4-Pohjanmaan hyvinvointialueen k\u00e4ytt\u00f6\u00f6n tulevan s\u00e4hk\u00f6isen asioinnin alustaratkaisun. ",
"",
"S\u00e4hk\u00f6isi\u00e4 asiointipalvelujen k\u00e4yt\u00f6n osalta on Tilaaja t\u00e4ss\u00e4 vaiheessa tunnistanut seuraavanlaisia kehitt\u00e4miskohteita: ",
"",
"S\u00e4hk\u00f6isten asiointipalveluiden tarjontaa tulee lis\u00e4t\u00e4 ja hyvinvointialueen s\u00e4hk\u00f6isi\u00e4 asiointipalveluja yhten\u00e4ist\u00e4\u00e4 siten, ettei palveluiden saatavuudessa ole eroja esimerkiksi asuinpaikasta riippuen. ",
"",
"Erilaisia s\u00e4hk\u00f6isi\u00e4 asiointipalveluja on tarjolla, mutta ne ovat k\u00e4yt\u00f6ss\u00e4 hyvin ep\u00e4tasaisesti alueen julkisten sote-organisaatioiden v\u00e4lill\u00e4 ja organisaatioiden sis\u00e4ll\u00e4 eri palveluissa. ",
"",
"Kansalliseen S\u00e4hk\u00f6isten palvelujen viitemalliin verraten Etel\u00e4-Pohjanmaalla on k\u00e4yt\u00f6ss\u00e4 s\u00e4hk\u00f6isi\u00e4 asiointipalveluja arviolta kohtalaisesti. ",
"",
"Etel\u00e4-Pohjalaisista sote-palveluiden k\u00e4ytt\u00e4jist\u00e4 vain 13,7 % on asioinut s\u00e4hk\u00f6isesti. Luku on maan toiseksi alhaisin (FinSote) ",
"",
"Etel\u00e4pohjanmaalaiset kokevat suomalaisista eniten esteit\u00e4 tai huolia k\u00e4ytt\u00e4ess\u00e4\u00e4n s\u00e4hk\u00f6isi\u00e4 palveluja. ",
"",
"Etel\u00e4-Pohjanmaalla k\u00e4yt\u00f6ss\u00e4 olevat s\u00e4hk\u00f6iset asiointipalvelut ovat t\u00e4ll\u00e4 hetkell\u00e4 irrallisia toisistaan, palveluita ei l\u00f6ydet\u00e4 ja niihin on hankala siirty\u00e4. ",
"",
"Etel\u00e4-Pohjanmaan s\u00e4hk\u00f6isten asiointipalveluiden uudistuksen tahtotilana on tarjota kaikille asukkaille yhdenvertaiset ja saavutettavat s\u00e4hk\u00f6iset asiointipalvelut yhteisen kokoavan s\u00e4hk\u00f6isen asiointialustan kautta sek\u00e4 mahdollistaa sujuvan palvelu- ja viestint\u00e4kokemuksen asukkaan ja ammattilaisen v\u00e4lill\u00e4 sek\u00e4 helpottaa ammattilaisen ty\u00f6skentely\u00e4. ",
"",
" ",
"",
"S\u00e4hk\u00f6isen asiointialustan tulee mahdollistaa kansalaisen s\u00e4hk\u00f6isen asioinnin ja oman hoidon\/asiakkuuden seurannan keskitetyss\u00e4 kanavassa. Integraatioilla parannetaan asiointikokemusta ja laajennetaan s\u00e4hk\u00f6isen asiointialustan portaalin kautta tarjoutuvaa palveluvalikoimaa esimerkiksi yleisesti k\u00e4ytettyihin kansallisiin palveluihin, ja toisaalta keskitetty asiointi mahdollistaa my\u00f6s ammattilaisen n\u00e4k\u00f6kulmasta sujuvan ty\u00f6skentelyn. ",
"",
"Tilaaja on muodostanut s\u00e4hk\u00f6isten asiointipalveluiden tavoitetilan, joka on suunniteltu kansallisen S\u00e4hk\u00f6isten palveluiden viitemallin ja Itse- ja omahoidon kokonaisarkkitehtuurin mukaisesti. S\u00e4hk\u00f6iset asiointipalvelut on tarkoitettu koko hyvinvointialueen asukkaiden k\u00e4ytett\u00e4v\u00e4ksi, mink\u00e4 vuoksi niiden tulee olla eri asiakasryhmien k\u00e4ytett\u00e4viss\u00e4 sujuvasti ja helposti. N\u00e4in ollen s\u00e4hk\u00f6isten palveluiden kehitt\u00e4misess\u00e4 tulee huomioida kaikkien hyvinvointialueen palveluiden tarpeet sek\u00e4 erityisesti sosiaali- ja terveydenhuollon palveluiden v\u00e4liset erityispiirteet. ",
"",
"Tilaajan t\u00e4m\u00e4n hetken suunnitelmien mukaan s\u00e4hk\u00f6isten asiointipalveluiden kehitt\u00e4minen tulee koostumaan seuraavista kokonaisuuksista: ",
"",
"Hyvinvoinnin ja terveyden edist\u00e4minen ja yll\u00e4pit\u00e4minen: tavoitteena varmistaa, ett\u00e4 Etel\u00e4-Pohjanmaan asukkaille suunnattuja hyvinvoinnin ja terveyden edist\u00e4miseen sek\u00e4 yll\u00e4pit\u00e4miseen liittyvi\u00e4 sis\u00e4lt\u00f6j\u00e4 kehitet\u00e4\u00e4n koordinoidusti sek\u00e4 yhteisen tavoitetilan mukaisesti. ",
"",
"S\u00e4hk\u00f6inen asiointi ja asianhallinta: varmistetaan asiakkaan palvelutarpeen arviointi sek\u00e4 sujuva ohjaus ja ajanvaraus oikeaan palveluun, omien tietojen, asioiden, suostumusten ja tahdonilmausten hallinta, sek\u00e4 mahdollistetaan puolesta asiointi kansallista Valtuudet palvelua hy\u00f6dynt\u00e4en. ",
"",
"Asiakkaan viestint\u00e4kanavien digitalisointi: asiakkaan ja sote-ammattilaisen sek\u00e4 -organisaation v\u00e4liseen vuorovaikutteiseen viestint\u00e4\u00e4n liittyv\u00e4t palvelut, kuten anonyymi ja tunnisteellinen neuvonta, esitietojen antaminen sek\u00e4 tutkimustulosten ja hoitoviestien v\u00e4litys sek\u00e4 palautteen antaminen. ",
"",
"Kotiin viet\u00e4v\u00e4t ja omahoidon mahdollistavat palvelut: asiakkaan omahoidon toteutumista ja seurantaa tukevat palvelut, kuten s\u00e4hk\u00f6inen omasuunnitelma ja digitaaliset palvelu- ja hoitopolut, sek\u00e4 kotona asumista ja arjessa p\u00e4rj\u00e4\u00e4mist\u00e4 tukevat palvelut kuten erilaiset turva- ja apupalvelut sek\u00e4 omaseuranta laitteet. ",
"",
"Et\u00e4hoiva ja et\u00e4hoito: palvelujen avulla varmistetaan et\u00e4hoivan sek\u00e4 et\u00e4hoidon onnistuminen, fyysisten k\u00e4yntien korvaaminen videovastaanotolla sek\u00e4 asiakkaan hyvinvoinnin ja terveydentilan arvioiminen et\u00e4mittalaitteita hy\u00f6dynt\u00e4en. ",
"",
"Kansalliset palvelut -kokonaisuus: Etel\u00e4-Pohjanmaan hyvinvointialueen tahtotilana on hy\u00f6dynt\u00e4\u00e4 kansallisesti kehitettyj\u00e4 digitaalisia asiointipalveluja ja integroida niit\u00e4 osaksi alueen s\u00e4hk\u00f6isi\u00e4 asiointipalveluja. Kansallisten s\u00e4hk\u00f6isten palveluiden osalta Tilaajan tavoitteena on my\u00f6s varmistaa, ett\u00e4 Etel\u00e4-Pohjanmaan alueellinen n\u00e4k\u00f6kulma tulee esille kansallisessa kehitt\u00e4misess\u00e4, sek\u00e4 my\u00f6s varmistaa alueellisesti, ett\u00e4 s\u00e4hk\u00f6iset palvelut kokonaisuuteen liittyv\u00e4t kansalliset toiminnalliset ja ICT:n kehityshankkeet tulevat alueellisesti tiedoksi ja osaksi s\u00e4hk\u00f6isten palvelujen kehitt\u00e4mist\u00e4. ",
"",
" ",
"",
"Hankinnan er\u00e4\u00e4n\u00e4 tavoitteena on suunnitella asiointialusta tukemaan digitaalisten palveluiden kest\u00e4v\u00e4\u00e4 kehityst\u00e4. Digitaalisten palveluiden kehitystarve on nopeaa ja palvelurakenteiden sek\u00e4 erityisesti muodostuvan toimittajayhteisty\u00f6n tulisi tukea Tilaajaa t\u00e4ss\u00e4 muutoksessa. Yhteiset tavoitteet ja mittarit tulevat ohjaamaan asiointialustan kehitt\u00e4mist\u00e4 tulevaisuudessa jatkuvan kehitt\u00e4misen toimintamallien periaatteiden mukaisesti. Eri palvelutuotantoalueilla n\u00e4hd\u00e4\u00e4n s\u00e4hk\u00f6isen asioinnin osalta olevan toisistaan eri\u00e4v\u00e4t tarpeet sek\u00e4 erilaiset tausta- ja erillisj\u00e4rjestelm\u00e4t, mik\u00e4 vaikuttaa merkitt\u00e4v\u00e4sti ratkaisun monimutkaisuuteen. Keskeist\u00e4 hankittavan ratkaisun osalta onkin erillisten s\u00e4hk\u00f6isten asiointipalveluosien yhteen liitt\u00e4minen asiointialustassa sujuvan ja yhdenvertaisen k\u00e4ytt\u00f6kokemuksen saavuttamiseksi sek\u00e4 kansalaisen ett\u00e4 ammattilaisen n\u00e4k\u00f6kulmasta. ",
"",
"Markkinakartoitukseen osallistumisesta kiinnostunutta yrityst\u00e4 pyyd\u00e4mme ilmoittautumaan 4.10.2022 klo: 12:00 menness\u00e4 s\u00e4hk\u00f6postitse osoitteella [email protected] ja otsikoimaan viesti: S\u00e4hk\u00f6inen asiointialusta \u2013 markkinavuoropuheluun osallistuminen. "
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