{ "id": 108505, "procurementProjectId": 75320, "noticeNumber": "2022-108505", "reducedTimeLimitsForReceiptOfTenders": false, "corrigendumAdditionalInformation": [], "creatorSystem": "Cloudia Kilpailutus", "type": 500, "legalBasis": "32014L0025", "project": { "id": 75320, "title": "S\u00e4hk\u00f6verkkoyhti\u00f6n Asiakaspalvelukumppani", "contractType": 2, "procurementCategory": 4, "jointProcurement": false, "procurementLaw": [], "centralPurchasing": false, "coPurchasers": [], "validationState": 0, "organisation": { "id": "1438650d-af5d-42ab-2f98-08d78deb351a", "information": { "officialName": "Caruna Oy", "nationalRegistrationNumber": "1618314-7", "nutsCodes": [ "FI" ], "postalAddress": { "streetAddress": "Upseerinkatu 2", "postalCode": "02600", "town": "Espoo", "country": "FI" }, "telephoneNumber": "+358 405725822", "email": "[email protected]", "contactPerson": "Mari Gromoff", "mainUrl": "http:\/\/www.caruna.fi", "validationState": 0 }, "contractingAuthorityType": 0, "contractingType": 0, "mainActivity": 0, "mainActivityUtilities": 2, "validationState": 0, "dataSource": 0, "identifierMissing": false, "vhsStatus": 0 }, "state": 1, "defenceWorks": 0, "defenceSupplies": 0, "publish": 1, "agricultureWorks": 0, "isPrivate": false, "isConcluded": false, "tendering": 0 }, "lotsInfo": { "divisionLots": false, "lotsSubmittedFor": 0, "lotsSubmittedForQuantity": 0, "lotsMaxAwarded": false, "lotsMaxAwardedQuantity": 0, "lotCombinationPossible": false, "lotCombinationPossibleDescription": [], "validationState": 0 }, "objectDescriptions": [ { "mainCpvCode": { "code": "79342300", "name": "Asiakaspalvelu", "vocCodes": [] }, "quantityOrScope": [], "additionalCpvCodes": [], "vehicles": { "containsVehiclesInCertainCategories": false, "containsOtherThanExcludedVehicles": false, "lightPersonalAndCommercialVehicles": { "numberOfCleanVehicles": 0, "totalNumberOfVehicles": 0 }, "trucksAboveThreeAndHalfTons": { "numberOfCleanVehicles": 0, "totalNumberOfVehicles": 0 }, "busesWithNotAllPassengersSeated": { "numberOfCleanVehicles": 0, "totalNumberOfVehicles": 0 } }, "nutsCodes": [ "FI" ], "mainsiteplaceWorksDelivery": [], "descrProcurement": [ "Hankinnan kohteena on S\u00e4hk\u00f6verkon Asiakaspalvelukumppanin Palvelut. Palveluihin sis\u00e4ltyy First line \u2013Asiakaspalvelu, johon kuuluvat sopimus- ja laskupalvelu sek\u00e4 tekninen asiakaspalvelu, joita tuotetaan arkip\u00e4ivisin. Palveluajat ovat neuvottelujen kohteena. Palvelua tuotetaan ensisijaisesti chat- ja puhelinkanavien kautta. Palvelua tuotetaan my\u00f6s s\u00e4hk\u00f6postikanavan kautta. First line -Asiakaspalveluun kuuluu my\u00f6s vikapalvelu, jota tuotetaan chat- ja puhelinp\u00e4ivystyksen\u00e4 ja jossa palveluajat ovat 24\/7\/365. ", "", "Palvelun Asiakkaita ovat yritykset ja yksityishenkil\u00f6t kaikilla Caruna Oy:n ja Caruna Espoo Oy:n verkkoalueilla. Palvelua tullaan kehitt\u00e4m\u00e4\u00e4n ja digitalisoimaan sopimuskauden aikana Palveluiden ymp\u00e4rille rakennettujen kehitys- ja yhteisty\u00f6mallin avulla. ", "", "Palvelujen sis\u00e4lt\u00f6 on kuvattu tarkemmin tarjouspyynn\u00f6n luonnoksen liitteess\u00e4 01 Palvelukuvaus_LUONNOS. Hankinnan kohteen kuvaus tarkentuu neuvottelumenettelyn kuluessa.", "", "Sopimus ei synny hankintap\u00e4\u00e4t\u00f6ksell\u00e4. Sopimus syntyy vasta, kun osapuolet ovat allekirjoittaneet sopimuksen." ], "disagreeAwardCriteriaToBePublished": false, "awardCriteria": { "criterionTypes": 8, "qualityCriteria": [], "costCriteria": [], "priceCriterion": {}, "criterion": [], "criteriaStatedInProcurementDocuments": false }, "estimatedValue": { "type": 1, "value": 8000000, "currency": "EUR" }, "timeFrame": { "type": 2, "months": 36, "canBeRenewed": true, "renewalDescription": [ "Sopimus on voimassa 3 vuotta, jonka j\u00e4lkeen voimassaolo jatkuu toistaiseksi voimassa olevana. Toistaiseksi voimassa olevan sopimuskauden irtisanomisaika on neuvottelujen kohteena. " ] }, "candidateNumberRestrictions": { "envisagedNumber": 0, "envisagedMinimumNumber": 0, "envisagedMaximumNumber": 0, "selected": 0 }, "optionsAndVariants": { "variantsWillBeAccepted": false, "partialOffersWillBeAccepted": false, "options": true, "optionsDescription": [ "Pakollinen optio: Asiantuntijapalvelut (Second line)", "Vapaaehtoinen optio: Outbound-palvelut", "Vapaaehtoinen optio: Asiakastyytyv\u00e4isyyskyselyt", "", "Tarkempi kuvaus optioista on tarjouspyynn\u00f6n luonnoksen liitteess\u00e4 01 Palvelukuvaus_LUONNOS. Kunkin option sis\u00e4lt\u00f6 tarkentuu neuvottelujen kuluessa. Tilaaja tekee p\u00e4\u00e4t\u00f6ksen kunkin option k\u00e4yt\u00f6st\u00e4 erikseen my\u00f6hemmin. Optiot on huomioitu hankinnan ennakoidussa arvossa. Vapaaehtoiset optiot eiv\u00e4t vaikuta tarjouspyynn\u00f6n hintavertailuun.", "" ], "optionType": 0 }, "tendersMustBePresentedAsElectronicCatalogs": false, "euFunds": { "procurementRelatedToEuProgram": false }, "additionalInformation": [ "Mahdollinen eurom\u00e4\u00e4r\u00e4inen minimisitoumus palvelujen hankinnasta, sen m\u00e4\u00e4r\u00e4 ja kesto ovat neuvottelujen kohteena. " ], "awardContract": { "contractAwarded": 0, "noAwardedContract": { "failureReason": 0, "originalNoticeSentVia": 0 }, "awardedContracts": [] }, "validationState": 0 } ], "communicationInformation": { "procurementDocumentsAvailable": 1, "procurementDocumentsUrl": "https:\/\/tarjouspalvelu.fi\/caruna?id=413363&tpk=93af48cc-0fca-4910-915e-5e9d98172d30", "additionalInformation": 1, "additionalInformationAddress": { "officialName": "Caruna Oy", "nationalRegistrationNumber": "1618314-7", "nutsCodes": [ "FI" ], "postalAddress": { "streetAddress": "Upseerinkatu 2", "postalCode": "02600", "town": "Espoo", "country": "FI" }, "telephoneNumber": "+358 405725822", "email": "[email protected]", "contactPerson": "Mari Gromoff", "mainUrl": "http:\/\/www.caruna.fi", "validationState": 0 }, "otherAddressForProcurementDocuments": { "nutsCodes": [], "postalAddress": {}, "validationState": 0 }, "sendTendersOption": 1, "electronicAddressToSendTenders": "https:\/\/tarjouspalvelu.fi\/caruna?id=413363&tpk=93af48cc-0fca-4910-915e-5e9d98172d30", "addressToSendTenders": { "nutsCodes": [], "postalAddress": {}, "validationState": 0 }, "electronicCommunicationRequiresSpecialTools": false, "documentsEntirelyInHilma": false, "specsAndAdditionalDocuments": 0, "validationState": 0 }, "contactPerson": { "name": "Mari Gromoff", "email": "[email protected]", "phone": "+358 405725822" }, "procurementObject": { "shortDescription": [ "Hankinnan kohteena on S\u00e4hk\u00f6verkon Asiakaspalvelukumppanin Palvelut. Palveluihin sis\u00e4ltyy First line \u2013Asiakaspalvelu, johon kuuluvat sopimus- ja laskupalvelu sek\u00e4 tekninen asiakaspalvelu, joita tuotetaan arkip\u00e4ivisin. Palveluajat ovat neuvottelujen kohteena. Palvelua tuotetaan ensisijaisesti chat- ja puhelinkanavien kautta. Palvelua tuotetaan my\u00f6s s\u00e4hk\u00f6postikanavan kautta. First line -Asiakaspalveluun kuuluu my\u00f6s vikapalvelu, jota tuotetaan chat- ja puhelinp\u00e4ivystyksen\u00e4 ja jossa palveluajat ovat 24\/7\/365. ", "", "Palvelun Asiakkaita ovat yritykset ja yksityishenkil\u00f6t kaikilla Caruna Oy:n ja Caruna Espoo Oy:n verkkoalueilla. Palvelua tullaan kehitt\u00e4m\u00e4\u00e4n ja digitalisoimaan sopimuskauden aikana Palveluiden ymp\u00e4rille rakennettujen kehitys- ja yhteisty\u00f6mallin avulla. ", "", "Palvelujen sis\u00e4lt\u00f6 on kuvattu tarkemmin tarjouspyynn\u00f6n luonnoksen liitteess\u00e4 01 Palvelukuvaus_LUONNOS. Hankinnan kohteen kuvaus tarkentuu neuvottelumenettelyn kuluessa.", "", "Sopimus ei synny hankintap\u00e4\u00e4t\u00f6ksell\u00e4. Sopimus syntyy vasta, kun osapuolet ovat allekirjoittaneet sopimuksen." ], "estimatedValue": { "type": 1, "value": 8000000, "currency": "EUR" }, "estimatedValueCalculationMethod": [], "mainCpvCode": { "code": "79342300", "name": "Asiakaspalvelu", "vocCodes": [] }, "defence": { "nutsCodes": [], "frameworkAgreement": { "includesFrameworkAgreement": false, "includesConclusionOfFrameworkAgreement": false, "frameworkAgreementType": 0, "frameworkEnvisagedType": 0, "includesDynamicPurchasingSystem": false, "dynamicPurchasingSystemInvolvesAdditionalPurchasers": false, "dynamicPurchasingSystemWasTerminated": false, "estimatedTotalValue": { "type": 0 }, "duration": { "type": 0, "canBeRenewed": false } }, "subcontract": { "tendererHasToIndicateShare": false, "tendererHasToIndicateChange": false, "caMayOblige": false, "successfulTenderer": false, "successfulTendererToSpecify": false }, "optionsAndVariants": { "variantsWillBeAccepted": false, "partialOffersWillBeAccepted": false, "options": false, 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"obligationToIndicateNamesAndProfessionalQualifications": false, "validationState": 0 }, "conditionsInformationDefence": { "depositsRequired": [], "financingConditions": [], "legalFormTaken": [], "otherParticularConditions": [], "personalSituationOfEconomicOperators": [], "personalSituationOfSubcontractors": [], "economicCriteriaOfEconomicOperators": [], "economicCriteriaOfEconomicOperatorsMinimum": [], "economicCriteriaOfSubcontractors": [], "economicCriteriaOfSubcontractorsMinimum": [], "technicalCriteriaOfEconomicOperators": [], "technicalCriteriaOfEconomicOperatorsMinimum": [], "technicalCriteriaOfSubcontractors": [], "technicalCriteriaOfSubcontractorsMinimum": [], "restrictedToShelteredWorkshops": false, "restrictedToShelteredProgrammes": false, "restrictedToParticularProfession": false, "restrictedToParticularProfessionLaw": [], "staffResponsibleForExecution": false, "validationState": 0 }, "conditionsInformationNational": { "participantSuitabilityCriteria": [], "requiredCertifications": [], "additionalInformation": [], "validationState": 0, "reservedForShelteredWorkshopOrProgram": false }, "complementaryInformation": { "isRecurringProcurement": false, "estimatedTimingForFurtherNoticePublish": [], "electronicOrderingUsed": false, "electronicInvoicingUsed": false, "electronicPaymentUsed": false, "additionalInformation": [], "validationState": 0 }, "datePublished": "2022-09-18T06:50:10.5314819", "state": 2, "tedPublishState": 4, "tedSubmissionId": "20220916-005240", "tedPublishRequestSentDate": "2022-09-16T06:47:36", "tedPublicationInfo": { "ojs_number": "182", "no_doc_ojs": "2022\/S 182-516408", "publication_date": "2022-09-21T07:00:00", "ted_links": { "fi": "http:\/\/ted.europa.eu\/udl?uri=TED:NOTICE:516408-2022:TEXT:FI:HTML" } }, "tedValidationErrors": [ { "type": "TECH", "items": [ { "name": "T001", "valid": true, "message": "XML file is valid against XSD." }, { "name": "T002", "valid": true, "message": "Metadata could be retrieved from the 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"originalNoticeSentVia": 0, "participantsContemplated": 0, "participantsSme": 0, "participantsForeign": 0, "disagreeParticipantCountPublish": false, "winners": [], "disagreeWinnersPublish": false, "disagreeValuePublish": false, "validationState": 0 }, "tedNoDocExt": "2022-108505", "attachments": [], "hasAttachments": false, "changes": [], "isCorrigendum": false, "isMigrated": false, "isCancelled": false, "isContractAwardCancellationNotice": false, "cancelledReason": [], "isLatest": true, "language": "FI", "proceduresForReview": { "reviewBody": { "officialName": "Markkinaoikeus", "nutsCodes": [], "postalAddress": { "streetAddress": "S\u00f6rn\u00e4istenkatu 1", "postalCode": "00580", "town": "Helsinki", "country": "FI" }, "telephoneNumber": "+358 295643300", "email": "[email protected]", "mainUrl": "http:\/\/www.oikeus.fi\/markkinaoikeus", "validationState": 0 }, "reviewProcedure": [], "validationState": 0 }, "attachmentInformation": { "description": [], "links": [], "validationState": 0 }, "rtpAttachmentInformation": { "description": [], "links": [], "validationState": 0 }, "pcftAttachmentInformation": { "description": [], "links": [], "validationState": 0 }, "modifications": { "additionalCpvCodes": [], "nutsCodes": [], "mainsiteplaceWorksDelivery": [], "descrProcurement": [], "timeFrame": { "type": 0, "canBeRenewed": false }, "justificationForDurationOverFourYears": [], "justificationForDurationOverEightYears": [], "totalValue": {}, "awardedToGroupOfEconomicOperators": false, "contractors": [], "description": [], "reason": 0, "reasonDescriptionEconomic": [], "reasonDescriptionCircumstances": [], "increaseBeforeModifications": {}, "increaseAfterModifications": {}, "validationState": 0 }, "contractAwardsDefence": [ { "numberOfTenders": { "disagreeTenderInformationToBePublished": false, "total": 0 }, "contractor": { "nutsCodes": [], "postalAddress": {}, "isSmallMediumEnterprise": false, "validationState": 0 }, "estimatedValue": {}, "contractValueType": 0, 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"2022-09-21T07:00:08.4405709" }