{
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        "id": 74645,
        "title": "Tilavaraus- ja asiakkuudenhallintaj\u00e4rjestelm\u00e4n hankinta Kouvolan kaupungin Kotoutumisen edist\u00e4misen palveluille sek\u00e4 Kulttuuri- ja kokoustalojen myynnille",
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                "Hankittavan j\u00e4rjestelm\u00e4n tulee sis\u00e4lt\u00e4\u00e4 asiakkuudenhallinta -moduuli, tilavarausj\u00e4rjestelm\u00e4 -moduuli, kulttuuri- ja kokoustalojen myynti -moduuli, kotouttamispalvelut -moduuli sek\u00e4 raportointi -toiminnallisuuden (Power BI) koskien kaikkia edell\u00e4 lueteltuja moduuleja. ",
                "",
                "Asiakkuudenhallinta -moduulia k\u00e4ytt\u00e4v\u00e4t sek\u00e4 Kulttuuri- ja kokoustalot ett\u00e4 Kotouttamispalvelut asiakkuuksiensa hallintaan. Kulttuuri- ja kokoustalojen myynti -moduuli mahdollistaa talojen myyntiprosessin alusta loppuun sis\u00e4lt\u00e4en mahdollisuuksien ja liidien tuottamisen, tarjouksen ja tilauksen tekemisen, muun markkinoinnin\/asiakaspalvelun\/yhteydenpidon asiakkaaseen sek\u00e4 laskutuksen. Kotouttamispalvelut -moduuli mahdollistaa alkukartoitusten tekemisen, k\u00e4yntitietojen kirjaamisen ja kotouttamissuunnitelmien luomisen joko yksitt\u00e4isille henkil\u00f6ille ja kokonaisille perheille. Tilavaraus -moduuli on organisaation sis\u00e4iseen k\u00e4ytt\u00f6\u00f6n eli tilavarauksia tulee tekem\u00e4\u00e4n ainoastaan Kouvolan kaupungin henkil\u00f6kunta. Tilavarausj\u00e4rjestelm\u00e4n kautta tulee olla mahdollista hallinnoida varauksia.",
                "",
                "Tilaajan suunnittelema rakenne j\u00e4rjestelm\u00e4lle on tarkemmin esitelty tarjouspyynn\u00f6n liitteiss\u00e4 1 ja 2. ",
                "",
                "Kaikkien moduulien tarkemmat toiminnalliset vaatimukset on lueteltu \"Hankinnan kohteen kriteerit\" -kohdan osa-alueessa \"Toiminnalliset vaatimukset\". ",
                "",
                "K\u00e4ytt\u00f6\u00f6nottoprojekti sis\u00e4lt\u00e4\u00e4 tilojen (Kuusankoskitalo ja Kouvolatalo) ja palvelujen luomisen j\u00e4rjestelm\u00e4\u00e4n ja erilaisten integraatioiden ja yhteysohjelmien rakentamisen Tilaajalle sek\u00e4 Tilaajan ja sen palvelukumppanien v\u00e4lille.",
                "",
                "Hankintaan sis\u00e4ltyy my\u00f6s j\u00e4rjestelm\u00e4n k\u00e4ytt\u00f6koulutukset sek\u00e4 jatkuva tuki- ja kehitt\u00e4mispalvelu yhden (1) vuoden m\u00e4\u00e4r\u00e4aikaisena j\u00e4rjestelm\u00e4n k\u00e4ytt\u00f6\u00f6notosta lukien. Lis\u00e4ksi mahdollisuus optiona toistaiseksi voimassaolevaan jatkuvaan tukipalveluun kolmen (3) kuukauden irtisanomisajalla."
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                    "",
                    "Hankittuun j\u00e4rjestelm\u00e4\u00e4n voidaan mahdollisesti my\u00f6hemmin hankkia verkkomaksupalveluominaisuus, mik\u00e4li j\u00e4rjestelm\u00e4\u00e4 laajennetaan niin, ett\u00e4 asiakkaat voivat itsen\u00e4isesti tehd\u00e4 tilavarauksia. ",
                    "",
                    "Hankittuun j\u00e4rjestelm\u00e4\u00e4n voidaan mahdollisesti my\u00f6hemmin hankkia markkinoinnin automaation integraatio. "
                ],
                "optionType": 0
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            "email": "[email protected]",
            "contactPerson": "Milla Hukkanen",
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    "procurementObject": {
        "shortDescription": [
            "Kouvolan kaupunki pyyt\u00e4\u00e4 tarjouksia tilavaraus- ja asiakkuudenhallintaj\u00e4rjestelm\u00e4n hankintaan Kouvolan kaupungin Kotoutumisen edist\u00e4misen palveluille sek\u00e4 Kulttuuri- ja kokoustalojen myynnille.",
            "",
            "J\u00e4rjestelm\u00e4 toteutetaan Microsoft Dynamics -ymp\u00e4rist\u00f6\u00f6n. Kouvolan kaupunki hankkii konsulttity\u00f6t\u00e4 Microsoft Dynamics -ymp\u00e4rist\u00f6\u00f6n liittyen seuraavanlaisten kokonaisuuksien osalta:",
            "",
            "- Lisensoinnin asiatuntijateht\u00e4v\u00e4t (lisenssit hankkii asiakas)",
            "- Ymp\u00e4rist\u00f6n rakentaminen ja konfigurointi",
            "- J\u00e4rjestelm\u00e4kokonaisuuden (tilavaraus, asiakkuudenhallinta ja kotouttamispalvelut) toteuttaminen",
            "- K\u00e4ytt\u00f6\u00f6notto ja koulutus ",
            "- Jatkuva tuki- ja kehitt\u00e4mispalvelu yhden (1) vuoden m\u00e4\u00e4r\u00e4aikaisena j\u00e4rjestelm\u00e4n k\u00e4ytt\u00f6\u00f6notosta lukien. ",
            "",
            "Kyseess\u00e4 on kansallisen kynnysarvon ylitt\u00e4v\u00e4 hankinta. Ty\u00f6 aloitetaan v\u00e4litt\u00f6m\u00e4sti hankintasopimuksen allekirjoituksen j\u00e4lkeen. Hankintasopimuksen allekirjoitus ajoittuu arviolta lokakuun alkupuolelle. ",
            "",
            ""
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