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"",
"Hankinnan kohteeseen sis\u00e4ltyy my\u00f6s laitteet palveluna, kuten tablettilaitteet, joissa toimii sama kyselyj\u00e4rjestelm\u00e4 kuin verkossakin. Hankinta ei sis\u00e4ll\u00e4 ns. painalluslaitteita.",
"",
"Hankittavan ohjelmistopalvelun k\u00e4ytt\u00f6 tulee laajenemaan kaupungin palveluissa tulevina vuosina. Ensimm\u00e4isess\u00e4 vaiheessa ohjelmistoa ja laitteita tarvitaan esimerkiksi uimahalleissa, joissakin kirjastoissa ja museoissa. Lis\u00e4ksi ohjelmistopalvelua voidaan hy\u00f6dynt\u00e4\u00e4 my\u00f6s verkkoasioinnissa sek\u00e4 linkkin\u00e4 erilaisissa asiointitilanteissa.",
"",
"Tavoitteena on aloittaa k\u00e4ytt\u00f6\u00f6notto tammikuussa 2023."
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"YLEIST\u00c4",
"",
"Huomioittehan, ett\u00e4 kyseess\u00e4 on ennakkotietoilmoitus (j\u00e4ljemp\u00e4n\u00e4 ilmoitus) eik\u00e4 t\u00e4ll\u00e4 ilmoituksella pyydet\u00e4 viel\u00e4 tarjouksia. T\u00e4ll\u00e4 ilmoituksella annetut tiedot ovat alustavia ja saattavat muuttua valmistelun edetess\u00e4. ",
"",
"Pyyd\u00e4mme kilpailutuksesta kiinnostuneita tarjoajia ilmoittautumaan kilpailutusta koskevaan markkinavuoropuheluun. Markkinavuoropuheluun osallistuminen on vapaaehtoista, eik\u00e4 se velvoita kiinnostunutta tarjoajia j\u00e4tt\u00e4m\u00e4\u00e4n tarjousta tarjouskilpailuun.",
"",
"Hansel Oy toimii kilpailutuksessa konsultatiivisessa roolissa.",
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"MARKKINAVUOROPUHELU",
"",
"Markkinavuoropuhelu toteutetaan tarjouspyynt\u00f6materiaaliluonnosten kirjallisena kommentointina ennen lopullisen tarjouspyynn\u00f6n julkaisua. Tavoitteena on, ett\u00e4 hankintayksikk\u00f6 l\u00e4hett\u00e4\u00e4 kiinnostuneille tarjoajille kommenteille kilpailutuksen luonnosmateriaalia lokakuussa 2022 (arviolta viikkojen 43-44 aikana).",
"",
"Hankinnasta kiinnostuneella tarjoajalla ei ole oikeutta saada korvausta markkinakartoitukseen osallistumisesta.",
"",
"",
"ILMOITTAUTUMINEN",
"",
"Hankinnasta kiinnostuneita tarjoajia pyydet\u00e4\u00e4n ilmoittamaan mahdollisimman pian yhteystietonsa s\u00e4hk\u00f6postitse osoitteeseen [email protected] ja otsikoimaan s\u00e4hk\u00f6postiviesti: \"Tampereen kaupunki, Asiakaskokemusta mittaava ohjelmisto ja laitteisto palveluna, ilmoittautuminen markkinavuoropuheluun\"",
"",
"Kiinnostuneen tarjoajan henkil\u00f6tietoja k\u00e4ytet\u00e4\u00e4n vain t\u00e4h\u00e4n hankintaan liittyviin yhteydenottoihin.",
"",
"Ilmoittautumisen yhteydess\u00e4 pyydet\u00e4\u00e4n lyhyt esittelykuvaus ratkaisustanne sek\u00e4 vastaamaan seuraaviin kysymyksiin:",
"",
"1. Pystyyk\u00f6 yrityksenne tarjoamaan sek\u00e4 asiakaskokemuksen mittaamiseen tarvittavaa ohjelmistopalvelua ett\u00e4 tiedon keruuseen tarvittavaa tablettilaitteita palveluna? T\u00e4m\u00e4 on mahdollista toteuttaa esimerkiksi kumppanoitumalla laitteistotoimittajan kanssa niin, ett\u00e4 laitteisto on leasing-palveluna.",
" ",
"2. Montako referenssi\u00e4 teill\u00e4 on asiakaskokemuksen mittaamisen ohjelmistopalvelusta viimeisen kolmen vuoden ajalta? Onko referensseihinne sis\u00e4ltynyt my\u00f6s laitteiden toimittaminen?",
" ",
"3. Onko ohjelmistopalveluanne integroitu onnistuneesti johonkin asiakastietoj\u00e4rjestelm\u00e4\u00e4n tai vastaavaan j\u00e4rjestelm\u00e4\u00e4n, joka mahdollistaa kyselyn yhdist\u00e4misen asiakas- tai asiointitietoihin?",
" ",
"4. Sijaitsevatko ohjelmistopalvelun palvelimet EU:n alueella?",
" ",
"5. Voidaanko ohjelmistopalvelunne k\u00e4ytett\u00e4vyytt\u00e4 arvioida osana tarjouskilpailua tilaajan k\u00e4ytt\u00f6tapauksilla teid\u00e4n testiymp\u00e4rist\u00f6ss\u00e4nne ja teid\u00e4n testidatallanne?",
" ",
"6. Onko ohjelmistopalveluanne integroitu onnistuneesti PowerBI-ohjelmistoon raportoinnin n\u00e4k\u00f6kulmasta?",
" ",
"7. Hy\u00f6dynnet\u00e4\u00e4nk\u00f6 ohjelmistopalvelussanne teko\u00e4lymenetelmi\u00e4 esimerkiksi vapaatekstin analyysissa?",
" ",
"8. Onko ohjelmistopalvelussanne mahdollista rajata tiedon n\u00e4kyvyytt\u00e4 k\u00e4ytt\u00e4j\u00e4roolituksella?",
" ",
"9. Voiko ohjelmistopalvelussanne mahdollista seurata tuloksia reaaliajassa?"
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