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            "Hankintasopimuksen tavoitteena on tilaajan asiakaskokemuksen jatkuva mittaaminen siten, ett\u00e4 m\u00e4\u00e4r\u00e4tyist\u00e4 tilaajan tietoj\u00e4rjestelm\u00e4\u00e4n kirjatuista tapahtumista l\u00e4htee automaattisesti palvelun v\u00e4lityksell\u00e4 asiakaskyselykutsu kyseiselle asiakkaalle. Palvelun tulee mahdollistaa asiakaskokemusdatan mittaaminen monikanavissa, kuten my\u00f6s tilaajan verkkosivuilla ja s\u00e4hk\u00f6isess\u00e4 asioinnissa upotetun asiakaspalautekyselyn\/mittarin avulla. Hankittava palvelu toteuttaa mittaamista, ker\u00e4\u00e4, tallentaa ja tuottaa saaduista vastauksista raportit. Raportointi mahdollistaa vastausten luokittelun\/teemoittelun asiakassegmentoinnin ja muiden tilaajan luokittelutietojen perusteella (taustatiedot rajapintojen kautta).  ",
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            ""
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